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Troubleshooting > Solving Malfunctions
Symptom
Colors appear different than
you anticipated.
Perform Tone Curve
Adjustment. is displayed.
The machine makes a
clicking sound before starting
to print or after printing.
Cannot send via SMB.
*
You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
**
You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Checkpoints
Did you choose appropriate image
quality for the original?
Have you loaded color copy paper into
the paper tray?
—
—
—
Over long periods of use, the effects of
the ambient temperature and humidity
can cause color output hues to vary
slightly.
—
Is the network cable connected?
Have the network settings for the
equipment been configured properly?
Have the folder sharing settings been
configured properly?
Has the SMB protocol been set to
[On]?
Has the [Host Name] been entered
properly?*
Has the [Path] been entered properly?
Has the [Login User Name] been
entered properly?*,**
Has the same domain name been
used for the [Host Name] and [Login
User Name]?
Has the [Login Password] been
entered properly?
Have exceptions for Windows Firewall
been configured properly?
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Is the touch panel displaying Send
error.?
Corrective Actions
Select appropriate image quality.
Load color copy paper into the paper
tray.
Run [Calibration].
Run [Tone Curve Adjustment].
When making copies
Adjust the color balance.
When printing from a computer
Adjust the color using the printer driver.
Run [Tone Curve Adjustment].
The machine is adjusting itself. It is not
a machine failure.
Connect the correct network cable
securely.
Configure the TCP/IP settings
properly.
Check sharing settings and access
privileges under the folder properties.
Set the SMB protocol setting to [On].
Check the name of the computer to
which data is being sent.
Check the share name for the shared
folder.
Check the domain name and login
user name.
Delete the domain name and
backslash ("\") from the [Login User
Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server, and
data destination computer to the same
time.
Refer to Responding to Send Error.
10-12
Reference
Page
3-52
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9-26
9-26
4-17
Printer Driver
User Guide
9-26
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2-10
9-18
6-7
2-23
6-5
6-10
6-19
6-19
6-19
6-11
6-14
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10-20
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