VeriFone HPV-20 Installation Manual
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VeriFone HPV-20 Installation Manual

VeriFone HPV-20 Installation Manual

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HPV-20

Installation Guide

Software Versions: 3.00
Revision: A

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Summary of Contents for VeriFone HPV-20

  • Page 1: Installation Guide

    HPV-20 Installation Guide Software Versions: 3.00 Revision: A...
  • Page 3 VeriFone representative. VeriFone, the VeriFone logo, and Ruby SuperSystem are trademarks or registered trademarks of VeriFone in the U.S. and/or other countries. Windows, Windows NT, and Notepad are registered trademarks of Microsoft Corporation. All other trademarks or...
  • Page 4 HPV-20 Installation Guide Revision History Ver. Rev. Date Description 1.00 February 9, 2001 Initial of release of system. 2.00 September 20, 2002 Updates documentation and software to 3.00 include new startup sequences. 3.00 October 7, 2002 Production release of software and...

  • Page 5: Table Of Contents

    Install the Ruby Software ........10 Set Up the HPV-20 System Hardware ......12 Install the HPV-20 System Software .
  • Page 6 HPV-20 Installation Guide...

  • Page 7: Introduction

    Introduction ® The HPV-20™ System increases the uptime and reliability of the VeriFone ® Ruby SuperSystem . The HPV-20 works with the Ruby system to provide the following functions: Backup: Take a snapshot of the Ruby system files including all...

  • Page 8: Using This Manual

    - Optional steps A procedure may contain required steps and optional steps. Optional steps are bulleted. Choose one of the options to continue. 1. Required steps Required steps are numbered. Follow the steps in the order shown. HPV-20 Installation Guide...

  • Page 9: Before We Begin

    REQUIRING THE USER TO TAKE WHATEVER STEPS NECESSARY TO CORRECT THE INTERFERENCE. THE HPV-20 COMPLIES WITH PART 68 OF THE FCC RULES. LOCATED ON THE BOTTOM PANEL OF THIS UNIT IS A LABEL THAT CONTAINS, AMONG OTHER INFORMATION, THE FCC REGISTRATION NUMBER AND RINGER EQUIVALENCE NUMBER (REN) FOR THIS UNIT.
  • Page 10 HPV-20 Installation Guide...

  • Page 11: Installation

    This chapter covers the following topics: System Requirements Unpack the System Choose a Location Prepare for Installation Install the Ruby Software Set Up the HPV-20 System Hardware Install the HPV-20 System Software Install the Ruby Software on the Workstations HPV-20 Installation Guide...

  • Page 12: System Requirements

    Back_Office” option must be set to ‘RubyLink’ to assign the software to communicate through the appropriate COM port. HPV-20: You must have an HPV-20 Ruby Card for each terminal in your Ruby SuperSystem. If your controller or standalone terminal already had a Ruby Card configured for features such as car wash, fast food, or expanded PLUs, it must now have a new card configured for these features and HPV-20.

  • Page 13: Unpack The System

    Remove any protective plastic wrapping from the components and place the components on a table or countertop. Make certain that you have all the parts listed above before you begin. Contact the VeriFone Ruby Customer Support Center if you are missing any of them.

  • Page 14: Choose A Location

    Choose a Location Most sites place the HPV-20 system near the controller or standalone Ruby terminal on top of the counter or under the counter. Wherever you put the unit, select a location which meets the following requirements: Distance: Within 50 feet (15.24 meters) of the Ruby terminal to...

  • Page 15: Prepare For Installation

    Prepare for Installation Multiterminal and Standalone Systems Install the HPV-20 System in the following order, using the procedures beginning on the next page: 1. Install the Ruby application software on the terminal. Note: You may allow the software to continue installing while you do the next procedure.

  • Page 16: Install The Ruby Software

    Hardware” procedures, see step 9.) 3. Select ‘HPV-20’. 4. Assign the HPV-20 primary COM port to COM 1 on the Ruby controller and install all workstations as COM port “None”. Run the RS-232 cable from the COM 1 port on the back of the Ruby terminal to the red, null-modem adapter that is then connected to the serial port of the e-PC.
  • Page 17 5. While Gemstall is running, assemble the HPV-20 System using the Hardware Setup procedure on the next page. HPV-20 Installation Guide...

  • Page 18: Set Up The Hpv-20 System Hardware

    Set Up the HPV-20 System Hardware The second step in installing the HPV-20 System is to set up the hardware. The steps that follow use the ports on the e-PC noted in figure 2. J:\Doc\Frame\HPV20\Graphics\rear with mini text 2.jpg Figure 2: Rear View of e-PC (Horizontal) Steps 1.
  • Page 19 9-pin converter. (See figure 4.) Note: Do not connect the Ruby terminal to the e- PC Ethernet port. ALWAYS plug the RS-232 cable into the null-modem adapter and only then plug the null-modem adapter into the e-PC’s serial port. HPV-20 Installation Guide...
  • Page 20 9. Connect the other end of the RS-232 cable to any open COM port on the Ruby except COM 3. Note: When the software on the Ruby terminal is installed or upgraded, assign RubyLink to this port. HPV-20 Installation Guide...
  • Page 21 (black) USB serial port on the e-PC. (See figure 5.) 11. Connect the phone line into the USB modem that is closest to the cable. (See figure 5.) J:\Doc\Frame\HPV20\Graphics\Camera\Modem only 2.bmp Figure 5: USB Modem HPV-20 Installation Guide...
  • Page 22 13. Connect the power supply for the e-PC to the small round connector in the bottom left corner. (See figure 7.) J:\Doc\Frame\HPV20\Graphics\Camera\Power to ePC.bmp Figure 7: e-PC Power Supply 14. Install the software in the e-PC by following the steps in “Install the HPV-20 System Software” on page 20. HPV-20 Installation Guide...
  • Page 23 15. When the HPV-20 software and the Ruby application software are installed, connect the serial cable from the Ruby terminal COM 1 to the e-PC serial port. 16. Do one of the following: – If the Ruby terminal is not plugged in, plug in the terminal.
  • Page 24 18. If an HPV-20 Ruby Card is not already in the access tray under the Ruby terminal, insert it now. J:\Doc\Frame\HPV20\Graphics\Ruby Card small.jpg Figure 9: HPV-20 Ruby Card 19. Press a key on the Ruby keyboard. The Ruby terminal displays the...
  • Page 25 Setting state to IDLE... 20. The Ruby terminal then continues with its normal boot displays. Refer to your Ruby reference set for more information on performing backup, upgrade, restore, and revert functions using the HPV-20 System. Test after Setup To make sure the HPV-20 is correctly installed: Run each Ruby terminal in normal sales mode and verify that the message “HPV-20 UNAVAILABLE”...

  • Page 26: Install The Hpv-20 System Software

    Install the HPV-20 System Software The third step in installing the HPV-20 System is to install the software on the e-PC. 1. If the e-PC is off, indicated by the green light being unlit, turn it on by briefly pressing the on/off switch.

  • Page 27: Install The Ruby Software On The Workstations

    COM 1; select COM “None” for all other Ruby terminals. 2. When you have finished installing the software on the workstation, go to page 17 and perform the Set Up the HPV-20 System Hardware procedure starting with step 16.
  • Page 28 HPV-20 Installation Guide...

  • Page 29: Troubleshooting

    Troubleshooting This chapter covers the following topics: Error Messages System Software Installation Service and Repair Parts List Cleaning Certifications and Environmentals HPV-20 Installation Guide...

  • Page 30: Error Messages

    RS-232 cable from the USB-to-serial converter is connected. Ensure that an HPV-20 Ruby Card is in the memory card access tray. System Software Installation If the compact disk fails to audibly beep the software version number within about minute after first powering up the e-PC with the “HPV-20 Partitioning...

  • Page 31: Service And Repair

    Service and Repair Do not, under any circumstances, attempt to repair, service, or adjust your HPV-20. If you have any questions related to installation or troubleshooting, the VeriFone Customer Support Center is available for assistance 24 hours a day, 7 days a week at 888-777-3536.

  • Page 32: Parts List

    *The Ruby Card must support the HPV-20 feature. The part number depends on the additional features included on the Ruby Card, such as car wash and fast food that are used at your site. All Ruby workstations require a Ruby Card with only the HPV-20 feature on it.

  • Page 33: Cleaning

    Use a cloth dampened with alcohol for more stubborn stains. Never use thinner, trichloroethylene, or ketone-based solvents to clean the equipment or cabling. These chemicals may cause the plastic parts to deteriorate. HPV-20 Installation Guide...

  • Page 34: Certifications And Environmentals

    FCC Class A (USA) and CISPR22 Class A (Europe) IEC 1000 4-2 (10 KV) Temperature Operating: 32 to 104° F (0 to 40° C) Non-operating: -40 to 158° F (–40 to 70° C) Humidity Operating 15% to 95% relative humidity at 40° C (non-condensing) HPV-20 Installation Guide...

  • Page 35: Index

    25 Ruby Card 6 RubyLink setup 6 install multiterminal system 9 safety specification 25 standalone terminal 9 service 22 setup hardware 11 location 8 location, choosing 8 RubyLink 6 system requirements 6 unpacking 7 specifications 25 HPV-20 Installation Guide...
  • Page 36 6 temperature specification 25 troubleshooting 21 unpacking 7 HPV-20 Installation Guide...

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