VeriFone External P400+ User Manual
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VeriFone External P400+ User Manual

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External | P400+ User Manual | Version 2.3 | March 22nd, 2021
P400+ External User Manual
Verifone (U.K), Ltd.
3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF

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  • Page 1 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 P400+ External User Manual Verifone (U.K), Ltd. 3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF...
  • Page 2 Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, V Solutions, VX Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other countries. All other brand names and trademarks appearing in this publication are the property of their respective owners.

  • Page 3: Revision History

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 REVISION HISTORY Version Author Date Changes 10/05/18 First draft 29/05/18 First Version. 11/08/20 Second Version. Addition of RNDIS Setup. 10/03/21 Updated the RNDIS setup. 11/03/21 Removed redundant section. 22/03/21 Removed Ped Swap considerations.

  • Page 4: Table Of Contents

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 CONTENTS REVISION HISTORY ................. 3 CONTENTS ....................4 1 INTRODUCTION ..................5 2 GET TO KNOW THE P400+ DEVICE ........... 6 TERMINAL FRONT ..................6 TERMINAL REAR ..................7 UNDERSTANDING THE KEYPAD ...............8 ENVIRONMENTAL FACTORS ..............9 POWER ......................9 HOW TO INSERT A CARD ................10...

  • Page 5: Introduction

    This guide is the primary source of the information for setting up, installing and the screen messages that will be seen during transaction processing with the Verifone P400+ payment device, when used in conjunction with the PAYWare Ocius Gateway. This guide is intended to be used with versions 2.10.x.x and above, using this manual with other versions of the...

  • Page 6: Get To Know The P400+ Device

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 2 GET TO KNOW THE P400+ DEVICE 2.1 TERMINAL FRONT LCD Display Magnetic Stripe Reader Keypad Smart Card Reader P400+ User Manual...

  • Page 7: Terminal Rear

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 2.2 TERMINAL REAR Data Cable Connector Micro SD Card Slot SAM Slot Space pole connector Space pole connector Speaker P400+ User Manual...

  • Page 8: Understanding The Keypad

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 2.3 UNDERSTANDING THE KEYPAD This section will explain which buttons will allow the operator to key in particular characters. Characters 1 Q Z . q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l...

  • Page 9: Environmental Factors

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 2.4 ENVIRONMENTAL FACTORS • Operating Temperature: 0 C to 50 C (32 F to 122 • Storage Temperature -20 C to 60 C (-4 F to 140 • Relative Humidity: 5% to 90%;...

  • Page 10: How To Insert A Card

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 2.6 HOW TO INSERT A CARD Position the card with the contacts facing in the same direction as the keypad. Insert the card into the smart card reader in until it seats firmly 2.8 HOW TO SWIPE A CARD Position the card with the magnetic stripe facing the keypad.

  • Page 11: How To Connect Your Device

    3.1.1 Visible Wi-Fi Networks Step Instruction Screen Information Turn on the device, by plugging the device in. At the Waiting for Merchant Login, press either the * key or the blue Verifone banner. Select option 3, Supervisor. P400+ User Manual...
  • Page 12 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Enter the Supervisor Pin, Default 12345 Select option 2, Communication Select option 3, Configuration The option will be off the main screen and will require the */# buttons to be used or press 3.
  • Page 13 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select option 1, Network Interface Select option 2, WiFi Select option 1, WiFi Scan (assuming the network is visible) If the network is hidden please refer to section 3.1.2 P400+ User Manual...
  • Page 14 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select your chosen network, * button scrolls up, # button scrolls down, green circle button selects the highlighted option. Press Enter to add the network. Select option 2, Pre-Shared-Key (PSK) P400+ User Manual...
  • Page 15 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Update the Pre-Shared-Key (network key) with the one for the chosen network. Multiple presses will result in upper and lower-case letters and numerics. Once inserted press the green circle key. The terminal will return to the screen in step 11, however, the Pre-Shared-Key will now show as being entered.
  • Page 16 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Highlight No, and press the green circle key. Press the red cross button when the results of the scan are returned. Select option 1, WiFi P400+ User Manual...
  • Page 17 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Ensure that the chosen network is now highlighted. Press the green circle key. Ensure that View / Edit is highlighted and press the green circle key. Select Option 4, IP settings P400+ User Manual...
  • Page 18 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 1, IPv4 Select Option 2, DHCP Select option 1, No Note – By selecting No, it will then enable 5 additional menu options. P400+ User Manual...
  • Page 19 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 3, IP Address Enter the required IP address. Note, if a field is not 3 digits long then you must enter the leading zeros. Repeat steps 25 and 26 for Subnet Mask, Gateway IP Address and DNS 1 Press the red cross button.
  • Page 20 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Press the red cross button. Highlight Save and press the green circle button When “Network Saved” is displayed press the green circle button. P400+ User Manual...
  • Page 21 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Yes to “Apply settings on interface?” Select Yes to “Settings applied to interface” Press the red cross button. P400+ User Manual...
  • Page 22 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Press the red cross button. Press the red cross button. Select Option 1, Status P400+ User Manual...
  • Page 23 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select option 1, IP Addresses Select option 2, WiFi Check that the status is Up. Note – If the status is not Up, repeat the network setup steps.
  • Page 24 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Press the red cross button until you are back at the Login screen. P400+ User Manual...

  • Page 25: Hidden Wi-Fi Networks

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 3.1.2 Hidden Wi-Fi Networks This section will cover setting up the terminal on a hidden Wi-Fi network using WPA2-PSK as the network configuration. This will not cover the other options that are supported by the terminal.
  • Page 26 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Enter the Supervisor Pin, Default 12345 Select option 2, Communication. Select option 3, Configuration. The option will be off the main screen and will require the */# buttons to be used or press 3.
  • Page 27 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select option 1, Network Interface. Select option 1, WiFi. Highlight New and press the green circle button. P400+ User Manual...
  • Page 28 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 1, SSID Enter the SSID. The possible characters can be found in section 2.3 Highlight Save and press the green circle button once complete.
  • Page 29 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select the required authentication for the chosen Wi-Fi network. Default - Yes Select Option 3, Authentication Select Option 1, Authentication P400+ User Manual...
  • Page 30 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 3, Authentication. Select the required authentication for the chosen Wi-Fi network. Select Option 2, Pairwise cipher Select the chosen cipher for the chosen Wi-Fi Network.
  • Page 31 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 3, Group cipher Select Option 5, Group Cipher Select the chosen cipher for the chosen Wi-Fi Network. Select Option 3, Pre-Shared-Key (PSK) P400+ User Manual...
  • Page 32 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Enter the SSID. The possible characters can be found in section 2.3 Multiple presses will result in upper and lower-case letters and numerics. Once inserted select Save and press the green circle button.
  • Page 33 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 1, IPv4 Select Option 2, DHCP Select option 1, No Note – By selecting No, it will then enable 5 additional menu options. P400+ User Manual...
  • Page 34 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 3, IP Address Enter the required IP address. Note, if a field is not 3 digits long then you must enter the leading zeros. Repeat steps 25 and 26 for Subnet Mask, Gateway IP Address and DNS 1 Press the red cross button.
  • Page 35 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Press the red cross button. Highlight Save and press the green circle button When “Network Saved” is displayed press the green circle button. P400+ User Manual...
  • Page 36 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Yes to “Apply settings on interface?” Select Yes to “Settings applied to interface” Press the red cross button. P400+ User Manual...
  • Page 37 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Press the red cross button. Press the red cross button. Select Option 1, Status P400+ User Manual...
  • Page 38 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select option 1, IP Addresses Select option 2, WiFi Check that the status is Up. Note – If the status is not Up, repeat the network setup steps.
  • Page 39 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Press the red cross button until you are back at the Login screen. P400+ User Manual...

  • Page 40: Ethernet

    Screen Information Turn on the device, by plugging the device in. At the Waiting for Merchant Login, press either the * key or the blue Verifone banner. Select option 3, Supervisor. Enter the Supervisor Pin, Default 12345 P400+ User Manual...
  • Page 41 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select option 2, Communication Select option 3, Configuration The option will be off the main screen and will require the */# buttons to be used or press 3. Select option 1, Network Interface P400+ User Manual...
  • Page 42 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select option 1, LAN Select Option 1, Autostart Select Option 1, Yes P400+ User Manual...
  • Page 43 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 2, IPv4 The default is DHCP, if you require static IPs then follow steps 12-18 if not, skip to step 18 Select Option 1, IPv4 Select Option 2, DHCP P400+ User Manual...
  • Page 44 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select option 1, No Note – By selecting No, it will then enable 5 additional menu options. Select Option 3, IP Address Enter the required IP address. Note, if a field is not 3 digits long then you must enter the leading zeros.
  • Page 45 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Press the red cross button. When “Network Saved” is displayed press the green circle button. Select Yes to “Apply settings on interface?” P400+ User Manual...
  • Page 46 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Yes to “Settings applied to interface” Press the red cross button. Press the red cross button. P400+ User Manual...
  • Page 47 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Select Option 1, Status Select option 1, IP Addresses Select option 1, LAN P400+ User Manual...
  • Page 48 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Check that the status is Up. Note – If the status is not Up, repeat the network setup steps. Press the red cross button until you are back at the Login screen.

  • Page 49: Configuring The Terminal For Rndis Protocol

    The P400+ needs to be configured to support RNDIS. Turn on the P400+, by plugging the device in to a power source. The Following screen is displayed: Press the key on the keypad, our touch the Blue Verifone logo banner. Select Supervisor and enter the supervisor password P400+ User Manual...
  • Page 50 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 From the desktop follow the navigation as below: From the system menu proceed as follows, Supervisor access is PIN protected. Once these settings have been made, the P400+ will need to be rebooted for the settings to take effect.
  • Page 51 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 → 192.168.137.2 IP address → Leave Blank Broadcast → 255.255.255.0 Mask → 192.168.137.1 Gateway → 8.8.8.8 DNS 1 → 8.8.4.4 DNS 2 → pre-set – miniusb Interface → pre-set – variable value Address →...

  • Page 52: Configuring The Ecr (Ms Windows)

    To enable the communication of PoS application with the P400+, and to allow the P400+ to access the Verifone gateway, two sets of configuration needs to be made to the ECR. These are configuring a network adaptor to support RNDIS and setting the network adaptor managing WAN connectivity to share the internet connection.
  • Page 53 • KB2905407 • KB3033929 After successful installation of the Verifone driver, and resolving any Microsoft pre-requisite changes. The P400+ can be plugged in. RNDIS enablement 1. Open Device manager, and ensure that the P400+ is shown as an RNDIS6 Network adaptor, and that there are no driver issues reported: 2.
  • Page 54 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 3. Select the RNDIS 6.0 Network, and drill down into the properties, and the IP4 settings: Configure the adaptor as shown above. P400+ User Manual...
  • Page 55 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 4. Select the Ethernet connection, which provides the LAN and Internet connectivity. This needs to be set up to share internet connectivity with the RNDIS6 adaptor configured above. Configure as shown, note that the RNDIS 6 network has been selected as the network that will connect to the internet via the shared access.

  • Page 56: Checking Operation

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 3.3.3 Checking Operation • Use the ping command from the control panel on the ECR to confirm connectivity to the P400+, using static IP address configured in the P400+, typically 192.168.137.2 •...

  • Page 57: Establishing Communications Between The Ecr And The P400

    ECR and the P400+ is now complete. By default, the P400+ will use the ethernet adaptor in the ECR to access the Internet and establish connectivity with Verifone’s gateway services for transaction processing and estate management. The merchant should ensure that networking equipment and firewall settings are configured appropriately.

  • Page 58: Transaction Processing

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 4 TRANSACTION PROCESSING This section will cover the on-screen messages that you will see on the terminal. Please note messaging will be dependent on the settings enabled on the account and level of integration performed by your POS provider.
  • Page 59 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Enter the amount of the gratuity. Note – This will only show if you select yes to adding a gratuity. Present, Insert or Swipe the payment card. Note –...
  • Page 60 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information The correct PIN was entered by the cardholder. The P400+ is awaiting a response from the Verifone PAYWare Ocius Gateway. The P400+ is connecting to the Verifone PAYWare Ocius Gateway. P400+ User Manual...
  • Page 61 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information The P400+ is awaiting a response from the Verifone PAYWare Ocius Gateway. Present, Insert or Swipe the payment card. Note – A £1 gratuity was added to the transaction, not shown in step 3.
  • Page 62 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information The correct PIN was entered by the cardholder. The P400+ is awaiting a response from the Verifone PAYWare Ocius Gateway. The P400+ is connecting to the Verifone PAYWare Ocius Gateway. P400+ User Manual...
  • Page 63 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information The P400+ is awaiting a response from the Verifone PAYWare Ocius Gateway. The transaction has been successfully approved. The merchant copy of the receipt is being printed by the POS.
  • Page 64 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Card processing has been completed by the P400+, and the cardholder can remove their card. The cardholder copy of the receipt is being printed by the POS.

  • Page 65: Refund

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 4.2 REFUND Step Instruction Screen Information The terminal is ready to receive an instruction from the POS. Present, Insert or Swipe the payment card. The P400+ is connecting to the Verifone PAYWare Ocius Gateway. P400+ User Manual...
  • Page 66 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information The P400+ is awaiting a response from the Verifone PAYWare Ocius Gateway. The merchant copy of the receipt is being printed by the POS. The transaction has been successfully approved.
  • Page 67 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information The cardholder copy of the receipt is being printed by the POS. The transaction has been completed and the terminal is ready to receive an instruction from the POS. P400+ User Manual...

  • Page 68: Customer Not Present - Sale (Mail Order)

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 4.3 CUSTOMER NOT PRESENT – SALE (MAIL ORDER) Step Instruction Screen Information The terminal is ready to receive an instruction from the POS. Enter the card number. Enter the expiration date of the card. P400+ User Manual...
  • Page 69 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information Enter the CSC number from the card. Enter the House Number, if no number just press the green tick. Enter just the digits of the Post Code. P400+ User Manual...
  • Page 70 Screen Information The P400+ is connecting to the Verifone PAYWare Ocius Gateway. The P400+ is awaiting a response from the Verifone PAYWare Ocius Gateway. This screen is showing what of the CSC, House Number and Post Code has been matched by the authorising entity.
  • Page 71 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information The transaction has been approved successfully. The merchant copy of the receipt is being printed by the POS. The cardholder copy of the receipt is being printed by the POS.
  • Page 72 External | P400+ User Manual | Version 2.3 | March 22nd, 2021 Step Instruction Screen Information The transaction has been completed and the terminal is ready to receive an instruction from the POS. P400+ User Manual...

  • Page 73: Frequently Asked Questions

    A, The P400+ is a PTS 5. Q, What is the Micro SD Slot for? A, This is for internal Verifone use only, do not insert anything in to this slot. Q, Can I have multiple networks setup on the device at once? A, Yes, if you have a P400+ device and the relevant cables, then you can make use of the Wi-Fi and the Ethernet adapter at the same time.

  • Page 74: Contact Details

    External | P400+ User Manual | Version 2.3 | March 22nd, 2021 6 CONTACT DETAILS VERIFONE U.K Ltd. 3 Roundwood Avenue Stockley Park Uxbridge UB11 1AF MERCHANT HELPDESK T: 0333 323 6677 Ocius.helpdesk@verifone.com Monday – Saturday – 08:00 – 20:00 Sunday –...

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