VeriFone Carbon Mobile 5 User Manual
  1. Manuals
  2. Brands
  3. VeriFone Manuals
  4. Payment Terminal
  5. Carbon Mobile 5
  6. User manual

VeriFone Carbon Mobile 5 User Manual

Android with printer
Hide thumbs Also See for Carbon Mobile 5:
Table of Contents

Advertisement

Quick Links

EN
Page 2
Verifone Android
Carbon Mobile 5 with Printer
Document Version 6.0
Software Version: CM5-O-3.5.9

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Carbon Mobile 5 and is the answer not in the manual?

Questions and answers

Related Manuals for VeriFone Carbon Mobile 5

Summary of Contents for VeriFone Carbon Mobile 5

  • Page 1 User guide Page 2 Verifone Android Carbon Mobile 5 with Printer Document Version 6.0 Software Version: CM5-O-3.5.9...
  • Page 2 User Guide Terminal usage basics Carbon Mobile 5 with printer User Guide Carbon Mobile 5 with printer...
  • Page 3 User Guide Terminal usage basics Carbon Mobile 5 with printer User Guide User Guide Carbon Mobile 5 with printer Carbon Mobile 5 with printer...
  • Page 4 User Guide SIM Setup Carbon Mobile 5 with printer SIM Setup Description 1 Nano SIM Slot 1 micro SAM or 2nd micro SIM Slot User action To Install SIM cards please turn off your device, remove the battery cover then remove the primary battery from the battery compartment but keep the battery connected.
  • Page 5 Charging the Battery Description To charge the battery. User action After unpacking your Verifone Carbon Mobile 5 device, charge the unit for eight hours or until fully charged. Manual Start Up Description To start up or power on the terminal.
  • Page 6 User Guide Out of Box Carbon Mobile 5 with printer Language selection Description Shows the list of supported languages with locales. User action Language and Country can be selected here, where they will be applied to system and all apps which supports the selected language.
  • Page 7 User Guide Out of Box Carbon Mobile 5 with printer Wi-Fi Setup Description Displays list of available Wi-Fi Networks (SSID, strength). Unsecured or WEP network cannot be selected. User action The User can select secured access point and credentials will be requested.
  • Page 8 User Guide Out of Box Carbon Mobile 5 with printer Network Detection Description The terminal is checking the internet availability and time configuration, these settings are used to communicate with the servers. User action The user is not required to do any action at this stage.
  • Page 9 User Guide Out of Box Carbon Mobile 5 with printer Configure Device ID Description Device ID entry. User action The user enters the received information Device ID (DID) in the corresponding field and click submit. Software Upgrade Description These are the different stages of VHQ update process as well as Software packages installation.
  • Page 10 User Guide Out of Box Carbon Mobile 5 with printer Installation complete Description The Device is ready to use. User action Click on OK to confirm dialog and Setup Wizard will be completed. Optional Info If More info is selected, a pop-up dialog will show a summary about the device, which can be used to validate software stack after Setup process.
  • Page 11 User Guide SIM Handling Carbon Mobile 5 with printer Single SIM Handling Description When a single SIM is placed into the device, the CM5P detects which slot is used and automatically selects that for use. User action Pull down the notification curtain on the device to view the ‘Quick Settings’ for your device.
  • Page 12 User Guide SIM Handling Carbon Mobile 5 with printer Dual SIM Handling and Switching Description There is no active switching between SIMs by the CM5P device software. Switching between SIMs occurs manually through the user using the Quick Settings Tile or the Settings menu.
  • Page 13 User Guide Payment Device Modes Carbon Mobile 5 with printer Payment Device Modes Description The Device modes allows a User to change the behaviour of the default or home application of the device, as well as lock the device to a particular application.
  • Page 14 User Guide Payment Device Modes Carbon Mobile 5 with printer POS Mode Description POS Mode If the device is set to POS mode, it will have a default (primary) application for example ‘Connect Express’, that is started automatically when the device is switched on and returned to whenever pressing the “home”...
  • Page 15 User Guide User Management Carbon Mobile 5 with printer User Management Description The user management component will require certain functions to request user authentication before proceeding. There are three defined roles supported. Each role requires a passcode: The Admin Role ...
  • Page 16 User Guide User Management Carbon Mobile 5 with printer Passcode Set Up Description If the passcodes are not set up before the ‘Passcodes Requirements’ information will be displayed.  Cannot repeat same digit more than 3 times  Cannot enter digits in sequential order ...
  • Page 17 User Guide User Management Carbon Mobile 5 with printer User Authentication Management Description Manager authentication prompt. User action Enter Manager passcode on device for authentication. Description Cashier authentication prompt. User action Enter Cashier passcode on device for authentication. Description Select different role at the authentication prompt.
  • Page 18 User Guide Payment Functions Carbon Mobile 5 with printer Transaction Selection The transaction selection step consists of two parts: Amount Input The maximum possible amount value can be configured and by default is set to €1000000. If the entered amount exceeds the maximum capacity, it will inform the user and re-prompts for a valid amount.
  • Page 19 User Guide Payment Functions Carbon Mobile 5 with printer Purchase - Continued Description The Customer can insert, tap, or swipe a card. The Customer can view the items purchased by clicking the Basket icon present at the top right. For Chip cards Immediate Fallback to use Card Swipe will be prompt after a single failed ...
  • Page 20 User Guide Payment Functions Carbon Mobile 5 with printer Purchase - Continued Description This indicates that the device is doing an online authorization. Error Scenarios  If the customer removes the chip card, the transaction will be cancelled, and a reversal will be generated.
  • Page 21 User Guide Payment Functions Carbon Mobile 5 with printer Purchase - Continued Description The customer is prompted to select the option for receiving the receipt. Customer action The receipt is skipped or printed based on the user selection. Description In the event the terminal is configured to print two paper receipts back-to-back, this prompt will appear.
  • Page 22 User Guide Payment Functions Carbon Mobile 5 with printer Refund Description The merchant is prompted to enter the transaction amount. The merchant can bring up multiple items using the + key. The merchant can reset the current item by pressing the C button.
  • Page 23 User Guide Payment Functions Carbon Mobile 5 with printer Refund Description The Customer can insert, tap, or swipe a card. The Customer can view the items selected for refund by clicking the Basket icon present at the top right. Note: The transaction flow is the similar to the one described at the purchase flow.
  • Page 24 User Guide Order History Carbon Mobile 5 with printer Order History Administration Menu The User can access the transaction history, account settings, and view reports via this menu. Order History Displays the transaction history that is saved in the device. The icon next to the transactions shows the transaction type whether it is a sale, refund or void transaction.
  • Page 25 User Guide Order History Carbon Mobile 5 with printer Void Order Details Displays the details of a transaction. The following operations are allowed, Void transaction and receipt reprint. Description Void is selected, and the User is prompted to select a reason for void.
  • Page 26 User Guide Order History Carbon Mobile 5 with printer Void - Continued Description The User is prompted to select the option for receiving the receipt. User action The receipt is skipped or printed based on the User selection. Description The User is prompted to decide if they want to print the merchant copy.
  • Page 27 User Guide Order History Carbon Mobile 5 with printer Reprinting Receipts Description If the order contains multiple transactions, the User is prompted to select which transaction the copy of the receipt should be printed for. User action The User selects the transaction for printing a receipt copy.
  • Page 28 User Guide Software Update Carbon Mobile 5 with printer Full Software Update Description 1) Shows progress of software download. 2) Shows software verification progress after software download completes. Successful verification is followed by device reboot. Note: This software update cannot be interrupted by the User.
  • Page 29 User Guide Software Update Carbon Mobile 5 with printer Android Applications Update Description Shows the progress of the application download. Description Indicates application download has been completed and that it has been installed. User action No action is needed. If the updated application needs to be restarted, it will be done automatically.
  • Page 30 User Guide Software Update Carbon Mobile 5 with printer Payment Application Configuration Update Description Indicates that a new set of payment parameters has been downloaded. The update will be applied as soon as the download has completed. User action No action is required. If an application restart or device reboot is needed, it will be done automatically.
  • Page 31 Triggers manual VHQ heartbeat and shows VHQ heartbeat status Allow to perform test receipt print to validate if printer detected and Print status works. Trigger logs Schedules a manual log upload to a Verifone server. upload User Guide Carbon Mobile 5 with printer...
  • Page 32 User Guide Home App Launcher3 Carbon Mobile 5 with printer Diagnostic App-Continued Device Information Field Description Model Specifies the device model name. Serial Shows the device serial number. number Manufacturer Shows the device manufacturer. Battery type Shows the battery model information.
  • Page 33 Preferred SIM Network name of preferred SIM card, if in use Optional - this will link to a QR code, only available when “Connectivity Need help? status” shows disconnected. QR code links to a Verifone support URL. VeriFone Cloud Field Description...
  • Page 34 User Guide Home App Launcher3 Carbon Mobile 5 with printer Diagnostic App-Continued Transaction Summary Technology type Field Description Contactless Number of successful and failed contactless transactions Chip Number of successful and failed chip transactions Magnetic stripe Number of successful and failed magnetic stripe transactions...
  • Page 35 User Guide Home App Launcher3 Carbon Mobile 5 with printer Device Manager App Description Open launcher and click on Device Manager application. User action click on Device Manager application for further details such as:  Host Param Options  Configuration Options ...
  • Page 36 User Guide Accessibility Carbon Mobile 5 with printer Purchase with Accessibility Option Accessibility function allows visually-impaired customers to use the payment device without issues. It supports Assistant PIN Entry, Accessible PIN Entry and the training exploration. Description If the accessibility option is enabled in the configuration, the user can double tap anywhere on the card prompt screen to turn on the accessibility mode.
  • Page 37 User Guide Accessibility Carbon Mobile 5 with printer Purchase with Accessibility Option-Continued Description This indicates that the device is doing an online authorization by communicating to the card acquirer’s host system. Error Scenarios  If the user removes the chip card, the transaction will be cancelled, and a reversal will be generated.
  • Page 38 User Guide Accessibility Carbon Mobile 5 with printer Accessibility Training On the card prompt screen, the hamburger menu icon has options to launch any of the below lessons. All the chapters are played automatically. The Training includes the following lessons: Exploration: includes Selection (Tactile) button: This is the first chapter ...
  • Page 39 User Guide Accessibility Carbon Mobile 5 with printer Accessible PIN Entry Accessible Pin entry allows blind people to enter PIN themselves without  having to disclosing the PIN to the merchant. If Accessible function is enabled, a special chime will be played periodically ...
  • Page 40 User Guide Accessibility Carbon Mobile 5 with printer Assistant PIN Entry Description Assistant PIN Entry Keypad behaves just like the Standard PIN Entry Keypad  with magnification, colour contrast, and audio feedback.  On the Card prompt screen, the user can choose Assistant mode through an Assistant visually-impaired yellow button on the screen.
  • Page 41 User Guide Accessibility Carbon Mobile 5 with printer Assistant PIN Entry-Continued Description The user is prompted to enter the PIN. The background color is the color chosen by the customer to give the best contrast earlier in the card prompt screen via the assistant button.

Table of Contents

Save PDF