Troubleshooting The Printer; Contacting Product Support - Intermec PD41 Manual

Chapter 4 — Troubleshooting and Maintaining the Printer

Troubleshooting the Printer

Contacting Product Support

66
You may have printer operation, print quality, or printer
communication problems at some time during the life of the printer.
It is easy to fix most of the problems and you will find solutions in
"Troubleshooting Printer Problems and Finding Solutions" on
page 69. If you cannot find the answer to your problem, you may need
to contact Product Support.
Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central). To do so, go
to www.intermec.com
you still need help after visiting Knowledge Central, you may need to
call Product Support. To talk to an Intermec Product Support
representative in the U.S.A. or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to
Contact Us to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
• Printer serial number
• Firmware type and version
• Wireless or serial port settings
You can find all of the information listed above in the printer menu
system or on a testprint page .
and click Support > Knowledge Central. If
www.intermec.com
PD41 and PD42 Commercial Printer User's Manual
and click