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Symptoms
Printer not printing.
Print head carriage
moves.
Poor print quality.
m
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S
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Possible Cause
Ribbon cartridge is not
installed.
Ribbon is not properly
installed.
Print head is not close
enough to the paper.
Paper type is not correct.
Ribbon cartridge type is not
correct.
Ribbon is not properly
installed.
Ribbon is worn or defective.
Ribbon is jammed.
Print head is not properly
set (print head is too close or
too far).
n
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Action/Resolution
Install the ribbon cartridge. See Step 2 in the
Quick Reference Guide.
Reinstall or readjust the ribbon cartridge
properly. See Step 2 in the Quick Reference
Guide.
Check the PRINT GAP Option setting in Set-Up.
S
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S
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See "S
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If the PRINT GAP Option is set to Auto.
adjust., check the AUTO. GAP OFFSET Option
setting in Set-Up. See "S
M
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s
M
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d
e
s
M
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d
e
s
".
Use paper conforming to the paper
specifications. See "P
Use a
and Options Order Numbers" in the Quick
Reference Guide.
Reinstall or readjust the ribbon cartridge
properly. See Step 2 in the Quick Reference
Guide.
Replace the ribbon cartridge. See "R
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R
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R
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R
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Turn the ribbon feed knob to release the ribbon.
If the ribbon feed is stuck, replace the ribbon
cartridge. See "R
C
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C
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C
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Check the PRINT GAP Option setting in Set-Up.
S
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S
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See "S
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141
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ribbon cartridge. See "Supplies
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Table of Contents
Troubleshooting
