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Culligan 9" Owner's Manual

High efficiency twin automatic water softeners
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Culligan
High
®
Efficiency Twin
Automatic
Water
Softeners
Owners Guide

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  Summary of Contents for Culligan 9"

  • Page 1 Culligan High ® Efficiency Twin Automatic Water Softeners Owners Guide...
  • Page 2 Your local independently operated Culligan dealer employs trained service and maintenance personnel who are experienced in the installation, function and repair of Culligan equipment. This publication is written specifically for these individuals and is intended for their use.
  • Page 3: Table Of Contents

    Table of Performance Data Sheets are included in this manual for various Culligan HE Twin Softener models. Refer to the Performance Data Sheet for your specific softener, as there are slight differences between Contents the models. The softener warranty is located on page 72 of this Owner’s Guide.
  • Page 4: Specifications

    Specifications Culligan High Efficiency Twin Water Conditioners with Aqua-Sensor Device or Soft-Minder Meter—Downflow Regeneration ® ® Model 9" Model 10" Model 12" Model 14" Model Control Valve 1” Reinforced Thermoplastic w/ HE Circuit Boards Overall Conditioner Ht 56 in 62 in...
  • Page 5 Culligan High Efficiency Twin Softener—Upflow Regeneration Model 9" Model 10" Model Control Valve 1” Reinforced Thermoplastic with HE Circuit Board Overall Conditioner Height 56 in 62 in Media Tank Design Quadra-Hull ™ Media Tank Dimensions (Dia x Ht) 9 x 48 in...
  • Page 6: Introduction

    Products manufactured and marked by Culligan International Company (Culligan) and its affiliates are protected by patents issued or pending in the United States and other countries. Culligan reserves the right to change the specifications referred to in this literature at any time, without prior notice.
  • Page 7 It’s All So Easy, So Economical, So Efficient, So Enjoyable! Kind To Skin And Complexion Soft water will help prevent red, itchy or dry skin because there are no hardness impurities to cause soreness, no soap curd to coat the skin. Shaving is easier, smoother—either with blade or electric shaver.
  • Page 8 Additional information may be obtained from your independently operated Culligan dealer. Culligan Municipal Softener With the Culligan Municipal softener you will experience the above benifits in addition to the reduction of chlorine taste and odor for a fresh, clean taste and smell.
  • Page 9: How Your Water Conditioner Works

    Some localities have corrosive water. A softener cannot correct this problem and so its printed warranty disclaims liability for corrosion of plumbing lines, fixtures or appliances. If you suspect corrosion, your Culligan Man has equipment to control the problem. Iron is a common water problem. The chemical/physical nature of iron found in natural water supplies is exhibited in four general types: Dissolved Iron—Also called ferrous or “clear water”...
  • Page 10 (expressed as pounds of salt) passed through the resin column during regeneration. Your Culligan service person, taking into account the hardness of your water and the amount of softened water your household may reasonably expect to use each day, has carefully established how often the softener will regenerate and how much salt will be used for each regeneration.
  • Page 11: Modes Of Operation

    Water Meter Mode Modes of Operation In water meter mode, the controller keeps track of the quantity of water that has flowed through the resin bed. Based on the influent water hardness and the hardness capacity of the resin bed, a service life expectancy in the quantity of softened water is calculated and programmed into the control.
  • Page 12 Pre-Rinse Mode The Pre-rinse mode is used to pre-rinse the softener resin bed or filter media. The pre-rinse in flow meter mode will occur after the control has sensed that no water has flowed through the control for a period of X hours (can be set through the programming menu). When the control is in this mode, once the X amount of hours have elapsed the control will cycle to the fast rinse position for the pre- set length of minutes and then return to the home or service position.
  • Page 13 Component Description The water conditioner is shipped from the factory in a minimum of three cartons. Remove all components from their cartons and inspect them before starting installation. Control Valve Assembly—Includes the control valve, bypass valve, and meter. Small parts packages will contain additional installation hardware, and the conditioner Owner’s Guide.
  • Page 14 Temperature—Do not install the unit where it might freeze, or next to a water heater or furnace or in direct sunlight. Outdoor installation is not recommended, and voids the warranty. Use the Culligan Outdoor Gold or Medallist Series Softeners for outdoor installations. The Culligan Outdoor Gold or Medallist Series Softeners have been certified by Underwriter’s Laboratories for outdoor installation.
  • Page 15: Installation

    Installation Note: Read this section entirely before starting the installation. Follow all applicable plumbing and electrical codes. For installations in Massachusetts, the Commonwealth of Massachusetts Plumbing Code 248 CMR shall be adhered to. Consult your licensed plumber for installation of the system. This system and its installation must comply with state and local regulations.
  • Page 16 Install the outlet manifold into the tank (Figure 2). Cover the tops of the manifolds with a clean rag. Using a large-mouth funnel, load the Culligan underbedding through the top of the tank. CAUTION! DO NOT allow the outlet manifold to move when loading the media.
  • Page 17 NOTE The media tank must be backwashed so that the Aqua-Sensor probe can fall into the proper position. See “Recommended Aqua-Sensor® Start-Up Procedure” on page 44. Mount the Control Valve See Figure 4 for an illustration on mounting the control valve to the tank. Assemble the O-rings, located in the parts pack, to the tank adapter.
  • Page 18 Backwash Flow Control, Eductor Nozzle—Throat Listed below is the recommended backwash flow control, eductor nozzle, and eductor throat to be used for various size tanks. Refer to Figure 6 through Figure 8 and instructions below for changing the backwash flow control, eductor nozzle, and eductor throat.
  • Page 19 Backwash Flow Control Replacement Refer to Figure 7 through Figure 9, Table 2, and instructions below to replace the backwash flow control. Remove the cover by releasing the cover fastener from the control valve. See Figure 7 and Figure 8. Remove the drain clip and pull the drain elbow straight off.
  • Page 20 Filter Brine Elbow Clips Drain Elbow Flow Control Figure 9. Removing the drain elbow and brine elbow. Attaching the Cover Once the drain and brine line is connected re-attach the cover. Refer to the below instructions and Figure 10 through Figure 12. Insert the two pins on the top of the cover into the two holes on top of the frame;...
  • Page 21 Push down into place Cover Fastener Figure 12. Reattaching the cover fastener. Dial-a-Softness Dial-a-Softness is a manual adjustment built into the control valve that allows for variable hardness bypass into the softened water. The hard water bypass can be adjusted to produce 1–3 gpg hardness bleed.
  • Page 22: Plumbing Connections

    Plumbing Connections Shipped with each softener is a Culligan® bypass valve, which is used to connect the softener to the plumbing system. The bypass allows the softener to be isolated from the water service line if service is necessary while still providing water to the home. The bypass valve can be directly plumbed into the system, or can be connected with the following optional sweat connection kits.
  • Page 23 Assembly Pin Brine Connection Meter Body Brine Connection Coupling Meter Body Interconnecting Pipe Bypass Figure 14. Bypass valve assembly. NOTE If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the bypass valve, an approved ground- ing strap must be used between the two lines that have been cut in order to maintain continuity.
  • Page 24 Drain Line Connection Refer to Table 3 for drain line length and height limitations under the applicable tank size. Remove 1/2” pipe clamp from the small parts pack included with the control. Route a length of 1/2” drain line from the drain elbow to the drain. Fasten the drain line to the elbow with the clamp.
  • Page 25 Fill The Salt Storage Container Fill the salt storage container with water until the level reaches about one (1) inch above the salt support plate. Pour salt into the container. Fill with salt to within a few inches of the top. Brine Valve “A”...
  • Page 26 Circuit Board Connections To connect the Aqua-Sensor® probe and meter to the HE Twin Control #1 and motor cable, gear box position cable, and the meter cable from HE Twin Control #2, proceed as follows: WARNING! Disconnect all electrical power to the unit before connecting.
  • Page 27 Remove the plastic plugs from the enclosure. NOTE If additional accessories are to be connected to the circuit board (such as the Smart Brine Tank Probe or a phone line for modem) insert both the Aqua-Sensor 2.5 Volt power supply wire harness and the Aqua-Sensor sensor probe wire harness through the third hole on the enclosure.
  • Page 28 Figure 22. Circuit board connections. Connect the motor cable, gear box position cable and meter cable from HE Twin Control #2 to the auxiliary board to the main circuit board (Figure 22). Connect the Aqua-Sensor probe and meter from HE Twin Control #1 to the circuit board. The Aqua-Sensor probe terminal is labeled “Aqua-Sensor”...
  • Page 29 CAUTION! Verify wiring from the terminals to circuit board are correct before applying power to the control. 24 VAC power must not be applied to the 2.5 VAC ter- minals of the circuit board. Connecting 24 VAC to the 2.5 VAC connection on the circuit board will damage the circuit board.
  • Page 30 Figure 23. Attaching enclosure cover to control valve. Screw the enclosure on the control. Attach the strain relief fittings to the Aqua-Sensor probe and 2.5 VAC power cord and insert into the enclosure. Connect the 24 Volt power cord to the two 24 VAC terminals on the transformer. 01023052...
  • Page 31: Programming

    Navigating the Menus and Keypad Programming UP button CHECK MARK CANCEL (X) button or OK button DOWN button UP ARROW button: scrolls up the menu DOWN ARROW button: scrolls down the menu CHECK MARK button: selects the highlight- ed option, opens a new screen, or accepts a Controller changed setting CANCEL or X button: returns to the previous...
  • Page 32 The screen displays the HOME screen. dec-00-00 12:34A NOTE Unplugging the Culligan HE water softener will not affect any of the con- trol settings (the control must be plugged in for at least 10 minutes). Once programmed, the settings will be stored indefinitely.
  • Page 33 If this unit will be installed with a modem, it is required that this electronic ID number be reported to Culligan on the IQR form. Firmware Version The screen displays the firmware version and date installed for this GBE Controller.
  • Page 34 Function Screen Display Range Procedure Button Set Day Whenever the displayed value is correct, press the DOWN ARROW button. The set dAy screen displays the next setting. >2 If the displayed value is not correct, press the CHECK MARK button. Press the UP set dAy ARROW button to change the day.
  • Page 35 Function Screen Display Range Procedure Button Set Unit Type If the displayed value is not correct, press the CHECK MARK button. Press the unit type DOWN ARROW button to change the unit type. The screen displays the changed set- >softener Filter or ting (in this example, leave at the default, Softener softener).
  • Page 36 Completed First Time Setup When the setup is complete, the circuit board microprocessor au- tomatically calculates softener capacity. The screen displays the initiAlizing initializing status and the current date and time, and then transi- feb-02-10 12:18p tions to the home screen. The screen displays the current state (the display alternates be- softening tween Softenening the next programmed regeneration) and the...
  • Page 37 Follow this procedure to update the date or time. Set Date and Time Function Screen Display Range Procedure Button Start at the home screen. Press the DOWN softening ARROW button. feb-02-10 12:18p Press the DOWN ARROW button to scroll to 3) SET DATE/TIME. Press the CHECK 2)mAnuAl mode MARK button to change the settings.
  • Page 38 Function Screen Display Range Procedure Button If the displayed value is not correct, press the CHECK MARK button. Press the the UP set yeAr ARROW button to change the year. The screen displays the new day (in this exam- >2010 2009–30 ple, leave at the default, 2010).
  • Page 39 Information The following information can be displayed at the control valve or remote display. These settings are read-only. Press the DOWN ARROW or CHECK MARK button to scroll through the settings. Press the UP ARROW button to view the previous setting. Function Screen Display Range...
  • Page 40 Function Screen Display Range Setting Description Button Today’s water usage, measured in gallons 0–no limit (liters). todAy''s usAge Press the DOWN ARROW button to dis- play the next screen. Average water usage for this configuration. 0–no limit Press the DOWN ARROW button to dis- AverAge dAily play the next screen.
  • Page 41 Several Regeneration conditions will cause the controller to initiate a regeneration. The screen displays REGEN TONITE when the controller has a regeneration scheduled. The screen displays REGENERATING during regeneration. Regeneration occurs: • When the Soft-Minder meter records the passage of a predetermined number of gallons. ®...
  • Page 42 Standard Manual Regeneration Function Screen Display Range Changing the Setting Button This is the HOME SCREEN. Press any but- softening ton except the CANCEL (X) button to ad- vance to the MAIN MENU SCREEN. dec-00-00 12:34A 1–6 Press the DOWN ARROW button to 2) 1)informAtion MANUAL MODE.
  • Page 43 Recommended Meter Start-Up Procedure Final Startup Close the main water supply valve. Set the Cul-Flo-Valv® to the bypass position. Ensure that all faucets at the installation site are closed. Direct the drain line discharge into a bucket where flow can be observed. Plug the transformer into a 120 Volt, 60 Hz, single-phase receptacle.
  • Page 44 Recommended Aqua-Sensor Start-Up Procedure ® NOTE You might find it useful to pre-test the sensor probe in your shop. The same test setup can be used in the field. Close the main water supply valve. Install the sensor probe into the tank but do not connect the sensor to the control at this time.
  • Page 45: Salt Supply, Usage And Service

    “bridging.” Regardless of what type of salt is used, we recommend Culligan Brand Salt as suggested by your Culligan Dealer. He or she is the expert and can provide you with the best product for your Culligan Water Conditioner.
  • Page 46: Care And Cleaning Of Your Water Conditioner

    Culligan dealer, call (800) 285-5442. Recommended Preventative Maintenance Inspection Schedule The Culligan High Efficiency Twin household water softener has been designed to provide a good, consistent service life. Routinely inspecting the system may help avoid potentially costly breakdowns related to circumstances outside of the control of the dealer and/or user.
  • Page 47 To Clean A periodic clean-out of the Salt Storage Tank is necessary to keep your Culligan Water Conditioner at peak operating efficiency. Do it at least every two years when the salt supply is low. Follow these Out the Salt...
  • Page 48: Sanitizing Procedure

    Caution! Hazard from toxic fumes! Chlorine bleach and common iron control chemicals may generate toxic fumes when mixed. • If the unit uses Culligan Sofner-gard or other compounds containing sodium ® hydrosulfite, sodium bisulfite, or any other reducing agent, disconnect the device feeding the chemical(s) and manually regenerate the unit before sanitizing.
  • Page 49: Things To Check Before Calling For Service

    Guests, family additions, new water-using appliances, etc., all will result in more water usage and will require more capacity from your conditioner. You can reprogram your recharging schedule by following the directions on pages 41-42. Call your Culligan dealer for advice and save a service call. Salt Supply Check it.
  • Page 50: Error Codes

    2/3 full. Contact Culligan dealer for salt delivery or fill brine tank Low Salt Level Salt level is low; less than 15 days of salt remaining.
  • Page 51: Bypass Valve

    If you are going away on vacation and want to save salt by not having the unit recharge while you’re away. Bypass Valve In the back of Culligan water conditioners is a Cul-Flo-Valv Bypass. To bypass unit, simply turn ®...
  • Page 52: Performance Data Sheets

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 53: Culligan High Efficiency Twin 9" Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 54: Culligan High Efficiency Twin 10" Water Softener With Soft-Minder ® Meter

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 55: Culligan High Efficiency Twin 10" Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 56: Culligan High Efficiency Twin 12" Water Softener With Soft-Minder ® Meter

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 57: Culligan High Efficiency Twin 12" Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 58: Culligan High Efficiency Twin 14" Water Softener With Soft-Minder ® Meter

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 59: Culligan High Efficiency Twin 14" Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 60: Electrical Schematic

    Electrical Schematic 01023052...
  • Page 61 01023052...
  • Page 62: Parts List

    Parts List High Efficiency™ Indoor Assembly 01023052...
  • Page 63 Part Part Item Description Item Description Number Number 01020442 High Efficiency, Downflow Regeneration—Complete 01022723 Eductor Throat with O-rings, Blue (14" Tanks), 10ea/Kit 01022508 High Efficiency, Upflow Regeneration—Complete P1020603 Eductor Throat O-ring, Large, 10ea/Kit 01022776 Outdoor High Efficiency, Downflow Regeneration—Complete P1020428 Eductor Throat O-ring, Small, 10ea/Kit 01022781 Outdoor High Efficiency, Upflow Regeneration—Complete...
  • Page 64 Parts List High Efficiency™ Outdoor Assembly 01023052...
  • Page 65 Part Part Item Description Item Description Number Number P1020603 Eductor Throat O-ring, Large, 10ea/Kit 01020442 High Efficiency, Downflow Regeneration—Complete P1020428 Eductor Throat O-ring, Small, 10ea/Kit 01022508 High Efficiency, Upflow Regeneration—Complete Eductor Nozzle w/ O-ring, Blue (9” & 10” tanks), 10ea/ Outdoor High Efficiency, Downflow P1013894 01022776...
  • Page 66 Parts List Remote Display and Smart Brine Tank Sensor 01023052...
  • Page 67 Parts List Tank Assembly 01023052...
  • Page 68 Parts List 16” and 18” Brine Systems Item Part No. Description 01-0187-05 Brine System, 250 lb 01-0187-15 Brine System, 375 lb 01-0187-09 Replacement Tank, 250 lb 01-0187-16 Replacement Tank, 375 lb 01-0187-04 Cover, 250 lb 01--0187-17 Cover, 375 lb 01-0187-07 Salt Plate, 250 lb 01-0187-13 Salt Plate, 375 lb 01-0187-07 Brine Chamber, 250 lb &...
  • Page 69 Parts List Brine Valve Item Part No. Description 01018706 Brine Valve 01018710 BLFC Elbow - 0.45 gpm 01018711 BLFC Elbow - 0.8 gpm P1020194 Brine Well Cap - 24 Pack P1020196 3/8” Compression Nut - 24 Pack P1018871 3/8” Insert - 25 Pack P1012091 Retaining Clip - 24 Pack P1020192...
  • Page 70 Parts List Item Part No. Description 01018720 Brine System, 650 lb 01-0187-18 Replacement Tank, 650 lb 24” Brine System 01-0187-19 Cover, 650 lb 01-0189-09 Salt Plate, 650 lb 01-0187-08 Brine Chamber 01-0187-06 Brine Valve 01023052...
  • Page 71: Records And Data

    Important Data on Your Water Conditioner Records and Data It is advisable to have the salesperson or installer fill in the information below for your future reference. If this has not been done, please ask for it, as it is necessary if you contact your dealer. Identification Model Name _______________________________ Catalog No.
  • Page 72: Culligan Limited Warranty

    Culligan specifications, is not covered by this warranty. Refer to the specifications section in the Installation and Operating manual for application parameters.
  • Page 73 We’re here to provide you with fast, dependable service, making sure any problems you have are You Get taken care of. The Culligan Man has been around for over seventy years, delivery dependable More Than service all along. That’s why people say “Hey, Culligan Man! ”...
  • Page 74: Index

    Index 16” and 18” Brine Systems 68 Cullex resin 10 24” Brine System 70 Culligan Process 10 Cullsan® underbedding 10 and Time 37 Application 14 Dial-a-Softness 12 AquaSensor 50 Dial-a-Softness Knob 21 Aqua-Sensor® Mode 11 DOWN ARROW button 31 Aqua-Sensor plug 16...
  • Page 75 Replace Aux Filter Media 50 Loading the Tank 16 Replace Filter Media 50 Location 14 Low Battery 50 Salt Bridging 49 Low Salt Level 50 Salt Delivery Service 45 Salt Economizer 45 Manual Regeneration 11 Salt Storage Container 25 Materials 13 Salt Storage Tank 13 Media Tank 13 Salt Supply 45...

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