Error Codes - Culligan 9" Owner's Manual

Error Codes

01023052
50
The following error messages may display on both the HE controller and Remote Display (if connected).
problem found
Apr-01-10 10:01A
low sAlt
-> cleAr errors
-> go to menu
Error Reason for Error
Brine tank has low concentration of brine but still ap-
Salt Bridging
pears to have solid salt.
No Remote RF Main board is not receiving a signal from the
Signal remote.
Motor Home Motor did not move when it should. The control
Error home position could not be found.
The flow rate of brine or water to or from the brine
Brine Blocked
tank is fully or partially blocked.
Replace Filter Total gallons thru the unit has exceeded the speci-
Media fied capacity of the media.
Replace Aux Total gallons through the secondary filter (i.e. "Big
Filter Media Blue" filter) has exceeded the specified capacity.
Aqua-Sensor Aqua-Sensor did not detect brine during the regen-
Salt Error eration cycle.
This message is displayed if an error has been
Call Culligan at
detected that requires servicing and no modem in-
xxx-xxx-xxxx
stalled in the system.
Position Sensor The motor is directed to run but no change in posi-
Error tion is detected.
xx days salt This is a prediction of the number of days until it will
remaining be necessary to add salt to the brine tank.
Low Salt Level Salt level is low; less than 15 days of salt remaining.
Low Battery Battery needs replacement.
Too much water in brine tank.
Plugged drain line flow control (Unit will not draw
brine).
Plugged eductor system (Unit will not draw brine).
Brine Overfill
Slow leak to brine line.
Faulty eductor piston.
Power outage while control was in refill position.
Failure to refill brine tank. Refill restrictor plugged.
No Refill
Air in brine line causes float to slam shut.
An Aqua-Sensor was "Installed" but main board
Aqua-Sensor detects the Aqua-Sensor is not connected. The
Probe board might not be detecting the 2.5V power
supply
When the controller identifies an error, it will attempt to correct the error with-
out user input. If the problem persists, the HOME SCREEN displays PROBLEM
FOUND. Press the CHECK MARK button. The screen displays the first error.
Press the DOWN ARROW button to display any additional errors.
Press the CHECK MARK and the DOWN ARROW button to view CLEAR ER-
RORS, GO TO MENU, or EXIT. If you select CLEAR ERRORS, the controller
checks error status and attempts to clear the error. If the error still exists, the screen
displays PROBLEM FOUND. If the error no longer exists the screen displays
SYSTEM OK.
Comment/Clearing Error Message
Use a tool to break up any salt bridge inside the brine
tank
Remote is off, out of range or on a different channel from
the main board. If interference is suspected, try moving
the remote closer or switching to a different channel on
both the main and remote units
Use manual motor control to see if motor is actually work-
ing and not jammed. Use Diagnostics/ Sensor menu to
verify that the optical or sensor is working. Verify the
valve type for the control (HE = GLOBAL).
Check brine line for blockages or air leaks. Check educ-
tor and eductor screen for blockages
Replace the media. Reset the media filter life at Main
Menu/ Advanced Setup/Regen Settings/ Media Life
Replace optional filter cartridge. Reset the aux. Filter me-
dia life at Main Menu/ Accessories/ Aux Filter menu
Check brine tank; add salt if necessary. Check Z ratio of
the Aqua-Sensor at Main Menu/Advanced/Diagnostics/
Sensors
Call the number shown. If possible, use a phone that will
allow you to see and enter changes to the main controller
if required by the service technician during the call
Check the motor using manual motor control and the posi-
tion sensors using Main Menu/ Advanced/ Diagnostics
Sensors
Add salt to the brine tank at any time. It is recommended
that the brine tank be filled to approximately 2/3 full.
Contact Culligan dealer for salt delivery or fill brine tank
with salt.
Replace with Panasonic Model# CR 2032 3V battery.
Check eductor; check for brine draw.
Clean drain line flow control.
Clean eductor screen and nozzle
Replace eductor piston
Clean or replace refill restrictor. Verify all tubing connec-
tions are properly assembled.
Check connection of Aqua-Sensor to the main board.