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When changes occur in applicable products or in the content of this manual, Canon will release tech- nical information as the need arises. In the event of major changes in the contents of this manual, Canon will issue a new editions of this manual.
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I. MEANING OF MARKS The marks used in this manual have the following meanings. Mark Meaning States a precaution to be taken to prevent danger to personnel, damage to the product, or damage to electronic components by discharge of static electricity. for example. States a precaution to be taken to prevent damage to electronic components by electrostatic discharge.
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II. ABOUT THIS MANUAL This manual is divided into five parts, and contains information required for servicing the product. Each of the above parts is further divided into the following four chapters: Chapter 1: General Description This part explains product specifications and the how to service the unit safely. It is very important, so please read it.
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III. REVISION HISTORY REVISION CONTENT Original Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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4 -28 4.4.1 Initial identification of problems 4 -29 4.4.2 Procedures for processing communication problems 4 -31 5. SERVICE SWITCHES 4 -31 5.1 Hardware Switches 4 -32 5.2 Service Data Setting 4 -32 5.2.1 Service data overview 4 -33 5.2.2 Service data registration/setting method 4 -34 5.2.3 Service data setting 4 -41...
Picture Quality Color Printer High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the maximum 2400dpi × 1200dpi resolution. Various kinds of media can be printed with the high speed of a maximum 17 pages per minute.
SmartBase MPC600F/MPC400 Chapter 1: General Description 2. SPECIFICATIONS 2.1 General Specification Type Desktop Body colour Cool White Power source 180 ~ 264V AC, 48 ~ 62 Hz Power consumption Standby 5.8 W (SmartBase MPC400) 8.0 W (SmartBase MPC600F) Max. 41.8 W Usage environment.
From 0 to -15 dBm Receive input level From -3 to -43 dBm Modem IC FM336 2.3 Color Communication Specification (SmartBase MPC600F only) ITU-T recommendation ITU-T T.30 ANNEX E (JPEG Color Fax) ANNEX E (JPEG Header) T.42 (Color space for Color Fax) T.81 (JPEG)
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Letter/Legal*/A4 MAX. 0.18" (MAX. 4.5 mm) * When using legal-size documents with the SmartBase MPC600F, load them into the ADF. **SmartBase MPC600F only Figure 1-1 Scanning Range Document scanning width “A4/LTR” is set in service data #1 SSSW SW06, bit4.
SmartBase MPC600F/MPC400 Chapter 1: General Description 2.5 Printer Specification Printing method Bubble-jet ink on-demand BJ Cartridge Structure Detachable ink tanks for each color and BK/Cl (C, M, Y) integrated head Head BK: 320 nozzles, 2-column vertical array Cl: 256 nozzles/color, 2-column vertical array/color...
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SmartBase MPC600F/MPC400 Chapter 1: General Description Printing range (Black & White FAX) Paper dimensions (W × L) 8.50" × 10.98" (216 mm × 279 mm) Letter 8.50" × 14.02" (216 mm × 356 mm) Legal 8.27" × 11.69" (210 mm × 297 mm)
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SmartBase MPC600F/MPC400 Chapter 1: General Description Printing range (Color FAX & Printer mode) Plain paper and Special media (Color FAX & Printer mode) Min. 7.17 10.12 inch(182 257 mm) Max. 8.5 14.0 inch(216 356 mm) Feed direction (Plain paper , etc.) (B5/A5/A4) 0.12 inch/3.0 mm...
SmartBase MPC600F/MPC400 Chapter 1: General Description Banner paper Max.6 folds (To be cut at the edge of the 7th fold) a=0.13 inch / 3.4 mm b=0.13 inch / 3.4 mm c=1.26 inch / 32 mm Figure 1-4 Printing Range (2) 2.6 Copy Specification...
SmartBase MPC600F/MPC400 Chapter 1: General Description 2.7 Function Dialling Manual dialling Numeric button Auto dialing Max. 120 digits One-touch:9, Coded speed:100, Numeric button:1 Group dial Max. 110 locations Redial Numeric button redial function (Max. 120 digits) Transmission Broadcast transmission Max. 110 locations (One-touch:9, Coded speed:100, Numeric...
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SmartBase MPC600F/MPC400 Chapter 1: General Description Others Closed network None Direct mail prevention None Memory box None Memory backup Backup contents Dial registration data, User data, Service data, Time Backup IC 256 kbit SRAM for control Backup device Lithium battery 3.0V DC/220 mAh Battery life Approx.
SmartBase MPC600F/MPC400 Chapter 1: General Description 3. OVERVIEW 3.1 External View Front View ADF (AUTOMATIC DOCUMENT FEEDER)* Holds documents for copying, scanning, and sending faxes, and feeds them automatically into the machine. DOCUMENT GUIDES* FEEDER COVER* Adjust to the width of the document.
SmartBase MPC600F/MPC400 Chapter 1: General Description 3.2 Operation Panel Operation Panel This section describes buttons used when making copies and scanning. MPC600F Model → Fax Guide* → Fax Guide* Copy Scan Colour /B&W In Use/ Memory Alarm Enlarge/ ON/OFF Resume...
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SmartBase MPC600F/MPC400 Chapter 1: General Description Redial/Pause Coded Dial D.T. Polling Hook R Button Dials the outside line access number when the machine is connected through a switchboard (PBX). Hook Button Engages or Polling Button disengages the Polls another fax machine.
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SmartBase MPC600F/MPC400 Chapter 1: General Description Guidelines for Entering Numbers, Letters, and Symbols When you come to a step that requires you to enter a name or number, refer to the table below to determine which numeric button to press for the character you want:...
3.3 Consumables 3.3.1 BJ cartridge and ink cartridge Ink Tanks • For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon Ink Tanks described in this guide. NOTE There are four Ink Tanks: Black, cyan, magenta, and yellow.
The machine can print on European DL and U.S. Commercial No. 10 envelopes. You may be able to load other sizes, but Canon cannot guarantee consistent performance on these. Do not use the following types of envelopes since they may cause problems: •...
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SmartBase MPC600F/MPC400 Chapter 1: General Description Photo Paper Pro PR-101/ PC-101S Photo Paper Pro PR-101 is thick paper with a treated surface that enhances gloss and provides superior colour reproduction. It is ideal for printing high quality photographs. Photo Paper Pro PC-101S is made of the same material as Photo Paper Pro PR-101. This photo-size paper is intended for printing images that cover the entire surface of the card, without a white border.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 1. COMPONENT LAYOUT 1.1 Parts Layout The parts layout of this machine consists of the scanning assembly, printing assembly and printer. U-turn roller Document pickup roller Document feed motor Separation roller Document feed roller...
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• NCU board (SmartBase MPC600F only) ....controls the telephone line • Modem board (SmartBase MPC600F only) ....controls the modem • Modular board (SmartBase MPC600F only) .... relays the telephone liine to the NCU board • Power supply unit ............supplies power to the units and assemblies •...
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SmartBase MPC600F/MPC400 Chapter 2: Technical Reference • 9 sensors ............... detect unit and assembly statuses Document edge sensor (SmartBase MPC600F only): Detects the trailing edge of the document. Document sensor (SmartBase MPC600F only): Detects whether or not a document is set.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 2. SCANNER MECHANISM The scanner section scans documents that are to be sent or copied. Figure 2-4 Document Feed Section Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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9. U-Turn roller (SmartBase MPC600F only) The U-turn roller is used to feed a document to the document feeder roller. 10. Document edge sensor (DES, SmartBase MPC600F only) Using an actuator, the DES detects the edge of a document just before it reaches the contact sensor, and sends this information to the SCNT board.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3. PRINTER SECTION The printer section mechanism in this model is taken from the S600 BJ printer. Some illustrations are used in common with S600. NOTE 3.1 Overview of the Printer's Mechanical Parts The printer's mechanical parts consist of the BJ cartridge, carriage, purge section, and paper feed section.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.1.1 Carriage The carriage holds one BJ cartridge in place. The carriage belt driven by the carriage motor (DC motor) moves the carriage horizontally back and forth across the paper. Regarding the carriage's position control, the initial position is detected when the carriage goes against the right wall which is the home position.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.2 Paper Feed Section 3.2.1 Paper feed components The paper feed components include an ASF incorporating a friction separation system which uses a separation pad. Compared to previous ASF systems, it has a very strong paper feed force.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.2.2 Friction separation system The friction separation system's paper separation method is explained below. 1. When the paper feed roller turns, the top sheet of the paper stack is taken to the nip where the pressure roller contacts the paper feed roller.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.3 About the Ink Sensor Consisting of an LED and photo sensor, the ink sensor uses optical means to detect whether there is ink in the ink tank. At the bottom of the ink tank is an indentation that works like a prism.
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SmartBase MPC600F/MPC400 Chapter 2: Technical Reference Not Correctly Detecting the Absence of Ink The mechanisms of the product are designed in such a way that the following operations can at times prevent the correct detection of the absence of ink, not printing NOTE received images and, as a result, generating a blank output.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.4 Purge Section 3.4.1 Purge section functions In order to maintain good printing quality, the purge section maintains the BJ cartridge's nozzles. The purge section's functions consist of capping and cleaning. a) Capping The purge unit's cap is pressed against the print head's face to protect the nozzles from dust, etc., and to prevent the nozzles from drying out.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.4.2 Purge section components Cleaner Wiper Purge Motor Figure 2-8 Purge Section Components a) Purge driving motor The purge motor drives the wiper, carriage lock, and pump. It is a constant-voltage motor operating with a 1-2 phase drive.
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SmartBase MPC600F/MPC400 Chapter 2: Technical Reference Rotation Direction for Wire/Capping Rotation Direction for Ink Suction To Waste-Ink Absorber Valve Open Rotating Roller (inside) Valve Black Ink Tube Closed Color Ink Tube Figure 2-9 Pump Operation d) Pump This is a tube pump system consisting of two ink tubes (one for black and one for color) pressurized by a rotating roller.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.5 Ink Suction Amount in the Cleaning Mode The printer has five cleaning modes (A to G). Cleaning is executed for maximum effectiveness and efficiency. The cleaning operation is selected depending on the respective condition. The ink suction operation differs depending on the condition at three occasions: Operation by the user, cover open/ closing, and before printing starts.
SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 4. NEW FUNCTION There is no new function is this model. 2-16 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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Chapter 3 Assembly and Disassembly Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 1. ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY 1.1 Safety Cautions Electrical shock In order to prevent any risk of electrical shock, always be sure to check that the power cord and modular jack have been removed.
SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 1.2 General Cautions Damage due to electrostatic discharge This machine contains contact sensors and printed circuit boards that use ROMs, RAMs, custom chips and other electronic components that are vulnerable to damage by electrostatic discharge.
SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 1.3 Product-Inherent Cautions Prevention of ink-soiling Be careful when handling the BJ ink cartridge nozzle, the ink pad, head cap, head wiper and waste ink pad. Residual ink may soil the main unit, working surfaces, your hands and clothes, etc. The ink is water- soluble, but because it contains pigments, it will not wash out of clothes.
SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 1.5 Removal of red screws prohibited Since adjustment of the following red screws is very difficult in the field, they must not be loosened or removed. (a) The two paper spacing red screws (one on the right and left).
SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 2. DISASSEMBLY/ASSEMBLY 2.1 Parts Layout The parts layout of this machine consists of the scanning assembly, printing assembly and printer. U-turn roller Document pickup roller Document feed motor Separation roller Document feed roller...
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• NCU board (SmartBase MPC600F only) ....controls the telephone line • Modem board (SmartBase MPC600F only) ....controls the modem • Modular board (SmartBase MPC600F only) .... relays the telephone liine to the NCU board • Power supply unit ............supplies power to the units and assemblies •...
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly • 9 sensors ............... detect unit and assembly statuses Document edge sensor (SmartBase MPC600F only): Detects the trailing edge of the document. Document sensor (SmartBase MPC600F only): Detects whether or not a document is set.
SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 2.2 Disassembly Work-Flow The work-flow for the disassembly of the main units is as follows. In order to replace parts, you need to confirm which parts have to be removed. Numbers in parenthese indicate the disassembly number.
SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 2.3 Disassembly Procedure Disassembly 1. Pressure plate, Rear cover (1) Lift the pressure plate to remove. (2) Remove the 5 screws (a), and detach the rear cover. Rear cover Pressure plate Figure 3-8 Disassembly 1...
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 2. SCNT board, Power supply unit (1) Perform Disassembly 1 to remove the rear cover. (2) Remove the 3 screws (a), and detach the grounding wire. (3) Disconnect all cables from the SCNT board.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Caution When Replacing SCNT Board To replace the SCNT board, perform the following: NOTE a) Caution before replacing You will need to execute 'all clear' at the end of replacement. As necessary, print out the...
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 3. Flatbed ass’y (1) Perform Disassembly 1. (2) Remove the screw (a), and detach the grounding wire. (3) Remove the cable (b), and free the cable from the core. (4) Remove the cable (c).
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 5. Middle cover ass’y (1) Perform Disassembly 3. (2) Remove the 2 cables (a). (3) Remove the screw (b), and detach the grounding wire. (4) Remove the 4 screws (c), and detach the middle cover ass’y.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 6. Print & ASF ass’y (1) Perform Disassembly 5, and detach the middle cover ass’y. (2) Remove the screw (a), and detach the grounding wire. (3) Remove the 2 cables (b). (4) Remove the 3 screws (c), and detach the Print & ASF ass’y.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 7. Contact sensor (1) Perform Disassembly 3 to remove the flatbed ass’y. (2) Remove the 2 screws (a). (3) Free the claw (b), and detach the scanner cover. At this time, take care not to drop the document glass.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 8. Contact sensor drive motor (1) Perform Disassembly 7. (2) Remove the harness holder. (3) Remove the 2 screws (a), and detach the grounding plate. (4) Push the pulley toward the inside, and free the Contact sensor drive belt from the gear.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 9. PCNT board (1) Perform Disassembly 6 to remove the Print & ASF ass’y. (2) Remove the screw (a), and detach the PCNT cover. (3) Disconnect all cables from the PCNT board.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly PCNT cover Paper edge sensor Cable guide PCNT sheet Pickup sensor ASF unit Figure 3-15 Disassembly 9 and Disassembly 10 3-18 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 11. Purge unit (1) Perform Disassembly 6 to remove the Print & ASF ass’y. (2) Disconnect the cable (a) from the carriage motor. (3) Remove the screw (b), and detach the blade cleaner.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Carriage lock release Normally, when a cartridge is installed on the carriage and the power is turned off, the printer moves the carriage to the capping position to lock it. NOTE When the power is turned on, the carriage lock is normally released. However, if the...
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 12. Carriage unit (1) Perform steps 1 and 2 of Disassembly 9. (2) Disconnect the 3 cables found between the PCNT board (J1, J2, J3) and the carriage unit. (3) By referring to the instructions on page 3-20, release the carriage lock.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Installing and removing the carriage encoder film The carriage encoder film is fixed in place and held taut by the torsion spring. When you install or remove the carriage encoder film, you have to stretch the torsion spring.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 13. Carriage motor, Timing sensor unit (1) Perform Disassembly 10 to remove the ASF unit. (2) Disconnect the cable from the carriage motor. (3) Remove the 2 screws (a), and detach the carriage motor.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 14. Platen unit (1) Perform Disassembly 12. (2) Remove the 2 screws (a), and detach the platen unit. (3) Free the claw (b), and detach the spur holder assembly. Spur holder ass'y...
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 15. Paper feed roller (1) Perform Disassembly 13 to remove the pressure roller. (2) Perform Disassembly 14. (3) Turn the left/right lever to detach the paper feed roller. Paper feed encoder film...
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 16. Replacing the ROM To replace the ROM, perform the following: a) Before Starting the Work At the end of replacement, you will have to execute 'all clear'. As necessary, print out the follwing data.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 101. Rear cover, Modem board, NCU board, Modular board (1) Remove the 5 screws (a), and detach the rear cover. (2) Remove the 3 cables (b) from the SCNT board. (3) Remove the cable (c) from the NCU board.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 102. SCNT board, Power supply unit (1) Perform Disassembly 101. (2) Disconnect all the cables from the SCNT board. (3) Remove the 4 screws (a), and detach the 4 grounding wires. (4) Remove the 3 screws (b), and detach the SCNT holder.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 103. ADF ass’y (1) Remove the stop arm from the DF rear cover. (2) Remove screw (a) and detach the DF rear cover. (3) Remove three cables (b) from the ADF board.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 104. Flatbed unit (1) Perform Disassembly 101. (2) Perform Disassembly 103. (3) Reference Disassembly 3 to the flatbed unit. Disassembly 105. Operation panel unit (1) Perform Disassembly 104. (2) Reference Disassembly 4 to the operation panel unit Disassembly 106.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 110. DF cover, ADF board (1) Remove the stop arm from the DF rear cover. (2) Remove the screw (a), and detach the DF rear cover. (3) Remove the screw (b). (4) Free the 2 claws (c), and detach the DF front cover.
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 111. Document feed motor (1) Perform Disassembly 110. (2) Remove the 3 screws (a), and detach the motor plate. (3) Remove the 2 screws (b), and detach the document feed motor. Document feed motor...
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SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 112. Separation unit (1) Perform Disassembly 110 to remove the DF cover. (2) Detach the 2 separation shaft guides from the shaft. (3) Remove the E-ring (a). (4) Remove the gear (b).
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 1. MAINTENANCE LIST 1.1 Consumables Level Consumable When User INK tank When ink in the ink tank being used has run out. (BCI-3eBK/BCI-3eC /BCI-3eM/BCI-3eY) Service Technician None 1.2 Cleaning For the cleaning procedure, see 2. HOW TO CLEAN PARTS on page 4-4 .
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 1.3 Periodic Inspection None 1.4 Periodic Replacement Parts None 1.5 Adjustment Items The following adjustments must be made on this fax. For the adjustment procedure, see 3. ADJUSTMENT on page 4-6. Item When...
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 2. HOW TO CLEAN PARTS 2.1 Main Unit Outer Covers Wipe with a dry, soft cloth. 2.2 Pickup/Separation Roller (SmartBase MPC600F only) Open the ADF cover, and wipe with a dry, soft cloth.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Document pickup roller Separation roller U-TURN roller Document eject roller Printer platen Separation guide White sheet Document feed roller Document guide sheet Document glass Figure 4-1 Cleaning Location Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 3. ADJUSTMENT 3.1 CS LED Lights-on Duration Adjustment a) Overview This adjustment is used to eliminate uneven scanning which can result from variations in light intensity between individual LED’s. Performing the adjustment will therefore have an effect on scanned and copied images.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 3.2 When Adjustment of the Print Head Position is Required a) Overview When replacing the print heads, the point of ink ejection may be off, preventing clean characters, depending on the state in which BJ cartridge is installed. In order to eliminate this drift, it is necessary to adjust the head position after attaching the BJ cartridge.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-4 Print Stript Adjustment Pattern Be sure to set A4 or LTR-sized paper in the ASF before printing the head position adjustment pattern. Using printing paper smaller than the printing area of the data when performing the head position adjustment print will contaminate the platen with ink.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Display PRINTER SETTINGS MENU Menu Pressing button 7.PRINTER SETTINGS Display ALIGN PRINT HEAD PRINTER SETTINGS VERT LINE PATTERN Pressing button 2.ALIGN PRINT HEAD For the Printed A pattern, use CHANGE V VALUE button to select the Value Printing the VERT LINE Pattern of the mostuniform pattern.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4. TROUBLESHOOTING 4.1 Troubleshooting Index For troubleshooting, use the troubleshooting index below to investigate the cause of the problem and refer to the specified page for countermeasures. Problem • Errors shown on the display (Evaluation criteria: Look at the unit in question.) •...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • Scanning problem (Evaluation criteria: Test printing is good, but the copied image is no good.) • The document is not fed. Page 4-26. The document feed motor does not run. The document slips against the rollers.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.2 Errors Shown on the Display 4.2.1 User error message Look for the applicable error message and execute the appropriate countermeasures. "BUSY/NO SIGNAL" (#005/#018) Cause: The receiving fax did not answer within 55 seconds. (T1 timer over) Solution: Contact the other party and have them check their fax.You can try to send the...
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service "CARTRIDGE JAMMED" Printing position correction failed Cause: Carriage movement prevented by one of the following. Damaged shaft. Parts deformed. (Carriage or guide frame) Insufficient grease. Solution: Replace the shaft. Replace the deformed parts.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service "CHECK PAPER SIZE" Cause: The size of the paper loaded in the paper cassette is different from the paper size set by user data. Solution: Select a correct paper size by pressing Paper select button.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service "M INK EMPTY" Cause: The Mazenta ink tank in the BJ cartridge is empty. Solution: Replace the Mazenta ink tank. "MEMORY FULL" (#037) (SmartBase MPC600F only) Cause: The fax’s memory is full because it has received too many documents.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service "WAIT COOLING" Cause: The BJ cartridge is hot. Solution: Wait until the message disappears. "WRONG CARTRIDGE" Cause: The cartridge isn’t installed correctly. Solution: (1) Reinstall the cartridge. (2) Replace the cartridge. "Y INK EMPTY"...
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.2.2 Error codes a) Service error code output When service data #1 SSSW SW01 bit 0 is set to “1”, then service error codes are printed on the activity management reports, reception result reports and error transmission reports, when communication ends in an error.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • EPT (Echo Protect Tone) Change service data #1 SSSW SW03 bit 1. Bit 1:1 Transmit an echo protect tone. Not transmit an echo protect tone. • Adjust NL equalizer. Set service data #2 MENU Parameter No.05 to “ON”.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service c) ERROR CODE LIST The error codes that have newly been added starting with the product are identified by the notation “ new ” those error codes for which remedies unique to the product are offered are identified by the notation “UNQ (UNIQUE).”...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Tx or Rx Definition ##283 [ TX Excessive repeat protocol during Tx ##284 [ TX DCN reception after TCF transmission ##285 [ TX DCN reception after EOP transmission ##286 [ TX DCN reception after EOM transmission...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • ECM mode error codes Tx or Rx Definition ##750 [ TX Exceed repeat protocol due to failure to receive significant signals after transmitting PPS-NULL during ECM Tx ##752 [ TX Receive DCN after PPS-NULL transmission during ECM Tx...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Tx or Rx Definition ##783 [ TX Exceed protocol retransmission limit or T5 time (60 seconds) after EOR-EOM transmission during ECM Tx ##784 [ TX Receive ERR after EOR-EOM transmission during ECM Tx...
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.3 Errors not Shown on the Display 4.3.1 General errors • The unit does not power on. (1) Check the power cord connection. (2) Check the connection between the SCNT board (JPSU1) and power supply unit.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.3.2 Printing problems • Faulty printing (Evaluation criteria: Test print is no good.) • The paper is not fed properly. (Evaluation criteria: Look at the actual unit.) The Paper feed motor does not run.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • Printing quality error • The printer does not at all. • Printing stops midway. • Certain colors are not printed. (1) Check that the orange cap or tape is not on the BJ cartridge.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.3.3 Scanning problems • Faulty scanning (Evaluation criteria: Test print is good, but the copied image is no good.) • The document is not fed. The document feed motor does not run. (Evaluation criteria: Check it visually.) (1) Check the connection from the document feed motor to the ADF board (JFM).
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • The scanning image is abnormal. (Evaluation criteria: Check the copy image's faults.) Nothing is printed. (1) Check the connection between the contact sensor and SCNT board (JCS1). (2) Replace the contact sensor unit.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.4 Processing Communication Problems 4.4.1 Initial identification of problems Since the facsimile must transmit picture information, a transmitter, a receiver and telephone lines are required for this purpose. Transmissions may cause problems if one or more of the three is poor.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.4.2 Procedures for processing communication problems If the problem proves to be communication trouble, deal with it according to the following procedures. (1) Study the conditions at the time of trouble as closely as possible.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • Procedures for processing communication problems The process for carrying out communications at 3-points as shown in the figure. Trouble FAX:A FAX:B FAX:C A: machine of the user Start B: machine of the other party...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5. SERVICE SWITCHES 5.1 Hardware Switches Figure 4-11 Slide Switch Location on NCU Board SW No. Nation General Figure 4-12 Slide Switch Settings 4-31 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2 Service Data Setting Service data can be checked and changed with items on display menus. The default values of the SSSW/ parameters available in this fax machine are shown in this Chapter, 5.2.3 Service data setting in this manual.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2.2 Service data registration/setting method Service data can be registered/set by the following operations: Standby (date and Receive mode display) 100% LTR TEXT PLAIN (1) User data mode selection Press the Menu button, and then Copy button.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2.3 Service data setting Service #1 SSSW Error management SW01 – – – (Service soft switch setting) NETWORK connection condition settings/ SW02 – – – – – – – memory clear list setting...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #2 MENU Not used (Menu switch settings) Not used Not used Not used NL equalizer setting DIAL Line monitor setting SERVICEMAN Transmission level setting 10 (-10dBm) (8~15) 3429 (baud) V.34 Baud rate 3200...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #3 NUMERIC Param. (Numeric parameter settings) Default Range Not used 10 (10%) (1~ 99) RTN signal transmission condition (1) 15 (15 lines) (2~ 99) RTN signal transmission condition (2) 12 (12 times) (1~ 99)
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #3 NUMERIC PARAM. (Numeric parameter settings) The relationship between the settings and the detection levels is as follows: Parameter 24 NOTE 0: Not used 1: Not used 2: Not used 3: Not used...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #4 NCU TONE/PULSE (NCU settings) DIAL TONE 2nd DIAL TONE BUSY TONE 0 BUSY TONE 1 REORDER TONE MULTI AUTO RX CNG DETECT SPECIAL RKEY PBX DIAL TONE PBX BUSY TONE #5 TYPE U.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 1. SSSW #7 PRINTER (Printer function settings) 7 6 5 4 3 2 1 0 Not used SW01 – – – – – – – – Not used SW02 – – – – – – – –...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #8 CLEAR Dialling data initialization USER SW User data and service data #1 to #3 (Data initialization mode initialization settings) SERVICE SW User data and service data #1 to #3 and #6 to #7 initialization...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2.4 Explanation of service data a) SSSW (Service Soft Switch settings) The items registered and set by each of these switches comprise 8-bit switches. The figure below shows which numbers are assigned to which bits. Each bit has a value of either 0 or 1.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2.5 New SSSWs/parameters added to this model #1 SSSW (service soft switch setting) SW01 (service soft switch 01: error management) Function Service error code Output Not output Error dump list Output Not output...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #1 SSSW (service soft switch setting) SW26 (service soft switch 26: Transmission function setting) Function Compulsory direct transmission Not set Not used Not used 3 (New) Prohibit broadcast Not used Not used When STOP key is pressed...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service [Bit 3] Select whether to declare the V.8 protocol in DIS signal for reception (mainly caller manual transmission). If NO is selected, the V.8 protocol cannot be used because it is not declared in DIS signal.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #3 NUMERIC PARAM (numeric parameter settings) Function Selecting range Default setting T0 Timer 0~9999 5500 (55 second) T1 Timer (Rx) 0~9999 3500 (35 second) [Parameter 10] The "wait time after transmission of a dialing signal ends until a significant signal is detected in transmission"...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z. #1 SSSW SW01 00010000 00010000 00010000 00010000 00010001 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE HUNGARY CHINA GERMAN FRANCE SINGAPORE #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE EUROPE U.K.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z. #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE HUNGARY CHINA GERMAN FRANCE SINGAPORE #3 NUMERIC Param 5500 3500 4300 9000 5500 5500 3500 3500 3500 3500 3800 3500 1300 1300 1200 1300 1300 1300 #5 TYPE HUNGARY...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE CZECH SLOVENIA ASIA POLAND EUROPE2 #3 NUMERIC Param 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 #5 TYPE CZECH SLOVENIA ASIA POLAND...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6. TEST FUNCTIONS 6.1 User Test Print Functions User enabled Test print functions are as follow. 6.1.1 Nozzle check pattern If you find a nozzle pattern indistinct or partially missing when you conduct this test print, do the head cleaning.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2 Service Test Functions The fax functions for testing individual operations, such as below. See Page 4-33 for details of entering the test mode. To leave the test mode, press the Stop/Reset button, and then ON/OFF button.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.2 Test mode flowchart TEST MODE ‘ ’ indicates that these are not used in the field. [1] D-RAM See Page 4-60 [2] CS See Page 4-60 [1] ADJ LED TIME [2] Not used...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service [1] G3 4800bps Tx [6] FACULTY TEST [2] Not used [3] SENSOR See Page 4-66 [4] ADF [5] Not used [6] SPEAKER [7] PANEL See Page 4-68 [8] F13 333 pps B&W PWM31 [9] LINE DETECT 1–3...
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.3 D-RAM tests Pressing the 1 button from the test mode menu selects the D-RAM tests. D-RAM Test 1 writes data to the entire D-RAM region and reads it out to check that operations are correct. D-RAM Test 2 just reads data at high speed.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.5 PRINT test Pressing the 3 button from the test mode menu selects the print test. This test prints various patterns. For servicing, use the 3-8: CHECKERS pattern (press the 8 button from the print test menu). The other patterns are not to be used since they are for development and factory personnel.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-27 Print Pattern Sample 4-62 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.6 Modem and NCU tests These tests test modem and NCU transmission and reception. The modem tests check whether signals are sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds from a normal modem.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service b) G3 signal transmission test The G3 signal transmission test menu is selected by pressing the 4 button from the MODEM NCU test menu. The G3 signals below are sent from the modem using the modular jack and the speaker. The frequency can be changed with the numeric buttons.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service c) V.34 G3 signal transmission test The V.34 G3 signal transmision test menu is selected by pressing the 8 key from the MODEM NCU test menu. The V.34 G3 signals below are sent from the modem using the modular jack and the speaker by pressing the Start key.
SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.7 Faculty tests The faculty tests are selected by pressing the 6 button from the test mode menu. These tests test the following faculties of this fax. Test type Overview Sensor tests Test whether the sensors are operating correctly.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6-3 : SENSOR [1]---[3] Pressing the 1 key. DS of DES of DOC A4 DS: Document sensor DES: Document edge sensor on/off: document/no document Pressing the 3 key. CVR on PE on CVR: cover sensor on/of: open/close...
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Contrast button Image Quality button b-4) One-touch speed dial test (SmartBase MPC600F only) When all the characters displayed have gone out, the system next starts the one-touch speed dialing button test. The letters a-l are displayed on the display, corresponding to one-touch speed dialing buttons 01-12.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service c) Line signal reception test The line detect test menu is selected by pressing the 9 button from the faculty test menu. This test checks the operation of the NCU signal sensor and frequency counter. In Menu 1, the CI, status can be detected and in Menu 2 the frequency can be detected at changing detection levels.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 7. SERVICE REPORT 7.1 Report Output Function 7.1.1 User report output functions The fax can output user reports manually by user operation, or automatically, according to user data settings. a) Manual output of reports by user operation...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service c) Reports output automatically Memory clear report The fax automatically outputs a memory clear report when the power is turned on after a power cut. Figure 4-30 Memory Clear List TX/RX NO : Indicates four digits of the transaction number MODE : Indicates, TRANSMIT, or AUTO RX or B’CAST (Broadcast) and...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 7.1.2 Service report output functions The fax outputs service data setting status, past communications history reports. a) List of service reports The fax outputs the service reports shown below. Report type Operations 1. System data list In the service mode, and select SERVICE REPORTS using the button.
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service a-1) System data list This list shows service data #1~#5, #7, #9 setting statuses. The following is a sumple list. Figure 4-31 System Data List (1/6) 4-74 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-32 System Data List (2/6) 4-75 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-33 System Data List (3/6) 4-76 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-34 System Data List (4/6) 4-77 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-35 System Data List (5/6) 4-78 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-36 System Data List (6/6) “START DATE” records the date when the fax performs its first transmission, after shipment from the factory. NOTE 4-79 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service a-2) System dump list This list shows the past communications statuses and error communications history. The following is a sample list. Figure 4-37 System Dump List (1/2) 4-80 Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service CLEAR DATE : Date on which data was initialized with service data #8 CLEAR, ALL RX/TX : Total number of receptions/transmissions A4/B4/A3/LTR/LGL : Total number of pages transmitted and received for each document size...
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-38 System Dump List (2/2) ##nnn : Service error code START TIME : Communication start date and time (on 24 hour clock) OTHER PARTY : Telephone number sent from other party MAKER CODE...
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(OTHER PARTY) SUBADDRESS : Subaddress number sent from the other party CONNECTION ID : ID sent from the other party, if the other party is a Canon fax START TIME : Communication start date and time (on 24-hour display) USAGE TIME...
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(lower 20 digits) SUBADDRESS : Subaddress number sent from the other party CONNECTION ID : ID sent from the other party, if the other party is a Canon fax START TIME : Communication start date time (on 24-hour display) USAGE TIME...
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Chapter 5 Appendix Download Service Manual And Resetter Printer at http://printer1.blogspot.com...
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SmartBase MPC600F/MPC400 Chapter 5: Appendix 1. USER DATA FLOW 1.1 User Data Flow (by Operation Panel) Press the Menu button. Menu button 1.SPECIAL COPY IMAGE REPEAT VERTICAL HORIZONTAL MIRROR IMAGE ENTIRE IMAGE TEL / FAX AUTO SW 2.RECEIVE MODE*1 FAX ONLY MODE MANUAL MODE ANS.
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SmartBase MPC600F/MPC400 Chapter 5: Appendix 6.FAX SETTINGS*1 1.USER SETTINGS DATE & TIME MM/DD/YYYY DATE SETUP DD/MM YYYY YYYY MM/DD UNIT TELPHONE # UNIT NAME TTI POSITION OUTSIDE IMAGE TX TERMINAL ID INSIDE IMAGE TELEPHONE # MARK OFFHOOK ALARM VOLUME CONTROL...
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SmartBase MPC600F/MPC400 Chapter 5: Appendix ECM TX 3.TX SETTINGS MID PAUSE SET 4 SEC. (1-15 SEC) 2 TIMES (1-10 TIMES) REDIAL TIMES AUTO REDIAL 2 MIN. (1-99 MIN.) REDIAL INTERVAL TIME OUT 33600 bps TX START SPEED 14400 bps 9600 bps...
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SmartBase MPC600F/MPC400 Chapter 5: Appendix 7.PRINTER SETTINGS CLEANING NOZZLE CHECK HEAD CLEANING HEAD REFRESHING ROLLER CLEANING ALIGN PRINT HEAD BOTTOM MARGIN NORMAL LONG 8. SYSTEM SETTINGS UN/LOCK PHONE*1 LOCK PHONE PASS WORD DISPLAY LANGUAGE ENGLISH FRENCH SPANISH GERMAN ITALIAN DUTCH...
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SmartBase MPC600F/MPC400 Chapter 5: Appendix COUNTRY SELECT GERMANY FRANCE ITALY SPAIN HOLLAND DENMARK NORWAY SWEDEN FINLAND AUSTRIA BELGIUM SWITZERLAND PORTUGAL IRELAND GREECE LUXEMBOUGE HUNGARY CZECH RUSSIA SLOVENIA SOUTH AFRICA OTHERS Figure 5-5 User Menu Settings (5/5) 1.2 User Data Flow (by MultiPASS Suite) Please see the MultiPASS Suite User’s Guide .
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1101 AT CANON INC. Download Service Manual And Resetter Printer at http://printer1.blogspot.com...