Procedures For Processing Communication Problems - Canon SmartBase MPC600F Service Manual

4.4.2 Procedures for processing communication problems

If the problem proves to be communication trouble, deal with it according to the following procedures.
(1) Study the conditions at the time of trouble as closely as possible.
Record or keep the items listed below.
a) Operations at the time of trouble
Document number, transmission mode, error occurrence timing call set-up method
(auto dialing etc.)
b) Sample of defective picture (When receiving)
c) LCD display at the time of trouble
d) Communication management report at the time of trouble
e) User's name, telephone number (to contact), Fax number, model name
f) User's name1 of the other party, telephone number (to contact), Fax number, model name, name of
servicemen in charge
g) Frequency of trouble and error code
h) Condition of the other party's facsimile:
Transmitted/received page number? Automatic or manual?
Error occurred? The receive condition? etc.
NOTE
(2) Test communication according to flowchart procedures appearing on the next page.
• Carry out the tests with the actual lines on each item several times, verify the symptoms and record it.
(3) Finally, process over by judging systematically all the data.
NOTE
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SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service
When visiting a user with a trouble report, a) and g) can be known by outputting the
system dump list.
If the other party's facsimile is that of another manufacturer and there is nothing wrong
with your customer's machine, it is recommended that you ask your customer to contact
the facsimile user of the other party, so that the other party's facsimile is checked by the
dealer.
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