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Canon MP-C635 User Manual

Canon printer user manual
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MP-C635
USER
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Summary of Contents for Canon MP-C635

  • Page 1 MP-C635 USER MANUAL Canon...
  • Page 2 C635...
  • Page 3 Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon MultiPASS C635 system. All statements, technical information, and recommendations in this manual and in any guides or related documents are believed reliable,...
  • Page 4 Trademarks Canon and BJ are registered trademarks and BCI, Bubble Jet, MultiPASS, and UHQ are trademarks and SelectExchange is a service mark of Canon Inc. PowerPrint, SpoolMaster, and the Infowave logo are trademarks of Infowave Software, Inc. Apple, Finder, and Macintosh are registered trademarks of Apple Computer, Inc.
  • Page 5 IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS Canon recommends an individual line following industry standards [e.g., the 2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without “Call Waiting” can be used with your MultiPASS C635.
  • Page 6 Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Authorized Service Facility locations can be obtained by calling the Canon Computer Systems Customer Care Center. (See page 1-4 for details.) RIGHTS OF THE TELEPHONE COMPANY Should the equipment cause harm to the telephone network, the telephone company may temporarily disconnect service.

  • Page 7: Users In Canada

    IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU COMMUNICATE OVERSEAS Canon recommends an individual line following industry standards [e.g., the 2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without “Camp On” signals is also permissible with your MultiPASS C635.
  • Page 8 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, SEVEN DAYS A WEEK...

  • Page 9: Using Your Documentation

    Using Your Documentation The following documentation is supplied with the MultiPASS™ C635 to help you use your new Canon multi-talented color printer. Quick Start Guide This booklet describes how you unpack, set up, and start using your MultiPASS C635. It includes how to install the MultiPASS Desktop Manager package of software, which includes the MultiPASS C635 Printer Driver, the MultiPASS Fax Setup Utility and the ScanTastic™...

  • Page 10: Table Of Contents

    Introduction Supplies and Accessories... BJ Cartridges and BJ Tanks... Canon Specialty Papers... Getting Help From Canon ... Servicing the MultiPASS C635 ... Important Safety Instructions ... Main Components of the MultiPASS C635 ... Front View ... Back View ... Inside the Printer Area ...
  • Page 11 Automatically Feeding Paper ... 2-22 Auto Feed Guidelines ... 2-24 Manually Feeding Paper ... 2-26 Printing On Envelopes ... 2-28 Using Canon’s Specialty Papers ... 2-31 Specialty Paper Guidelines ... 2-31 Canon’s High Resolution Paper ... 2-32 Using the MultiPASS Fax Setup Utility Fax Setup ...
  • Page 12 Receiving While Copying, Printing, or Registering ... Printing a Received Fax Stored In Memory ... Using the Distinctive Ring Pattern Detection (DRPD) Feature ... Types of Ring Patterns ... How DRPD Responds to Calls ... Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature ...
  • Page 13 Troubleshooting Paper Jams ... Jams in the Automatic Document Feeder (ADF) ... Jams in the Sheet Feeder ... General Troubleshooting Procedures ... General Printing Problems ... Memory Considerations ... LCD Messages ... 8-10 Printing Problems ... 8-15 Print Quality Problems ... 8-19 Color Printing and Copying Problems ...

  • Page 14: Introduction

    Introduction Thank you for purchasing the Canon MultiPASS C635—the multi- talented color printer for your home office and the whole family. We are sure that your MultiPASS C635 will provide all you need in one machine: Color Bubble Jet™ printer, plain paper fax, color copier, and color scanner.

  • Page 15: Supplies And Accessories

    Canon has an extensive dealer network equipped to offer you supplies as you need them. To find a dealer near you, call the Canon Referral Service at 1-800-OK-CANON (1-800-652-2666). If supplies are not available from your local dealer, you can order directly from Canon by calling 1-800-385-2155.

  • Page 16: Canon Specialty Papers

    Canon has more engineers dedicated to creating quality ink for providing the best results for output on Bubble Jet products than any other organization. Canon does not prohibit the use of third-party inks and the use of third-party inks does not invalidate the product’s limited warranty.

  • Page 17: Getting Help From Canon

    Getting Help From Canon Canon Computer Systems, Inc. offers a full range of customer technical support* options including: ❍ 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366) ❍ Speak to a technician free of service charge (currently Monday–...

  • Page 18: Servicing The Multipass C635

    If you feel your MultiPASS needs servicing, contact Canon on the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest you. If you do not have access to the Web, you can call Canon (see previous page for details).
  • Page 19 MultiPASS. If something does fall into it that you cannot remove, unplug the unit immediately and call the Canon Customer Care Center. ❍ Unplug this product from the wall outlet and call the Canon Customer Care Center if any of the following conditions exist: •...

  • Page 20: Main Components Of The Multipass C635

    RESOLUTION PAPER Chapter 1 SENDING DOCUMENT SUPPORT HOLDS DOCUMENTS AS THEY FEED INTO ADF AUTOMATIC DOCUMENT FEEDER (ADF) AND PRINTER COVER HOLDS DOCUMENTS TO BE SCANNED (UP TO 30 SHEETS) PAPER GUIDES ADJUST TO WIDTH OF DOCUMENT TO BE SCANNED...

  • Page 21: Back View

    Back View POWER CORD CONNECTOR MANUAL FEED SLOT Inside the Printer Area Introduction LINE JACK USB-TO-PARALLEL CABLE CONNECTOR PAPER THICKNESS LEVER CARTRIDGE HOLDER TELEPHONE/ ANSWERING MACHINE JACK PRINTER COVER Chapter 1...

  • Page 22: Using The Operator Panel

    Displays messages and prompts during operation. Displays selections, text, numbers, and names when registering information. Chapter 1 DISPLAY B&W FAX/COPY FUNCTION RESOLUTION ALARM COLOR COPY B&W FAX/COPY STOP START/COPY STOP ALARM START/COPY ONE-TOUCH SPEED DIAL/ FUNCTION BUTTONS CARTRIDGE RESUME PRINTER RESET Introduction...
  • Page 23 B&W FAX/COPY Use this button when sending faxes or making copies in black and white only. For black and white scanning, set the resolution from the ScanTastic for MultiPASS scanning software. One-touch Speed Dial/Function buttons Use for one-touch speed dialing, entering user information, printing documents stored in memory, and cleaning the print head.

  • Page 24: Special Function Buttons

    RESUME Press when you want to form-feed paper when printing. PRINTER RESET Press to reset the MultiPASS to Standby mode if the LCD displays PRINTER MODE Arrow buttons Use to scroll through menu selections, or to move the cursor when registering data.

  • Page 25: Loading Paper In The Sheet Feeder

    The paper you load in the sheet feeder is used for printing documents or for incoming faxes. For printing documents, you can use any of the Canon Specialty Papers described in Chapter 2, Printing With the MultiPASS C635. For receiving faxes, use plain paper (such as copier paper).

  • Page 26: Preparing Documents For Faxing, Copying, Or Scanning

    ❍ Align the edge of the paper with the right edge of the Slide the stack of sheet feeder. paper into the sheet feeder ❍ Secure the stack with the paper guide. until it stops. Preparing Documents for Faxing, Copying, or Scanning You can use the MultiPASS to fax, copy, or scan documents that are printed on standard letter, legal, or A4 size paper.

  • Page 27: Loading The Document

    ❍ Remove all staples, paper clips, and the like before feeding the document. ❍ Make sure any glue, ink, or correction fluid on the paper is completely dry before feeding the document. ❍ Make a photocopy of any document that will not feed into the MultiPASS.
  • Page 28 ❍ Insert the document face down (letterhead first) into the Feed the ADF until you hear a beep. document. ❍ Adjust the document guides to the width of the document. The MultiPASS automatically feeds the pages one by one from the bottom.

  • Page 29: Adding Pages To The Document

    ❍ Small documents (postcards, business cards) ❍ Documents with uneven surfaces ❍ Photographs ❍ Special types of paper 1-16 Introduction 1" (2.5 cm) RESOLUTION REDIAL/PAUSE COLOR COPY B&W FAX/COPY ALARM STOP CODED DIAL SYMBOLS OPER START/COPY TONE FUNCTION CARTRIDGE RESUME PRINTER RESET Chapter 1...

  • Page 30: Identifying Your Documents

    Identifying Your Documents When sending a document, the following information is printed out by the receiving fax: your fax number, your name, and the current date and time. This information is called your TTI (Transmit Terminal Identification) and appears at the top of the faxed document in small type.

  • Page 31: Copying Documents

    Copying Documents One of the convenient features of the MultiPASS is its ability to make high-quality copies. Copying in black and white, you can make up to 99 copies of one document at a time. It’s a good idea to use the optional BC-20 Black BJ Cartridge when you make black and white copies.
  • Page 32 ❍ To change the resolution for color copying, press the Change the resolution if COLOR COPY necessary. ❍ To change the copying resolution for black and white copying, press the When copying in color: • COLOR FINE better quality reproduction, but takes longer than other settings. •...
  • Page 33 ❍ To reduce the size of the copies, use the < or > buttons to Select Reduction mode if necessary. Enter the number of copies. ❍ To make multiple copies (in black and white), use the Press START/COPY. ❍ To stop copying at any time, press ❍...

  • Page 34: Miscellaneous

    Using Switch Boxes Canon does not recommend using a switch box with the MultiPASS. To use more than one printer, it’s a good idea to use another USB port on your computer or add a powered USB hub.

  • Page 35: Printing With The Multipass C635

    This chapter describes how to use the MultiPASS to print your documents. Once you have installed the MultiPASS printer driver, you can use the MultiPASS for all your printing needs. This chapter describes: Paper handling Understanding the printer driver Printing a document...

  • Page 36: Paper Handling

    The paper is specially coated and printable on both sides. Glossy Photo Paper Canon Glossy Photo Paper is a high gloss, thicker paper that produces the look and feel of a photograph. Use this paper to produce photo- realistic prints from your printer.
  • Page 37 Greeting Cards Get the most out of your Canon Creative or other card-making software with Canon Greeting Cards. These cards give your unique, personalized cards the look and feel of professional cards. You can create cards, invitations, announcements, and more. The cards come in regular size and half-fold.

  • Page 38: Paper Guidelines

    BJ cartridge. Understanding the Printer Driver Before you can use any type of printer with your computer, you must install a printer driver. The printer driver tells the computer what kind of a printer you are using.
  • Page 39 On the left side of the Chooser, click the MultiPASS C635 icon. On the right side of the Chooser, select the MultiPASS C635 as your printer. Close the Chooser. Start an application from which you want to print. Print a document.

  • Page 40: Setting Up Print Jobs

    From the Chooser you can enable or disable SpoolMaster™, the background printing software. When Background Printing is on, you can continue using your computer while you print. When Background Printing is off, you must wait until your print job finishes before you can use your computer for other tasks.
  • Page 41 Orientation Select the orientation you want. Portrait prints your document upright while Landscape prints it sideways. Photocopy Reduction Use this selection only when a value less than 100% is entered in the Reduce/Enlarge field. With Photocopy Reduction checked, your document will print in the center of the page, as shown in the following examples.
  • Page 42 Using the Page Setup Options Dialog Click the Options button in the Page Setup dialog to set additional document options. Page Setup Options affect every page of your document. Choose the following options to control how your documents print: Flip Horizontal This option reverses the page left to right (mirror image).
  • Page 43 Using the Paper Dialog Click the Paper button in the Page Setup dialog to create custom paper sizes and select which paper sizes appear in the Page Setup dialog. You should be in an application program, not the Finder, when creating a custom paper size, as the Finder is limited in memory and will not allow you to perform this function.
  • Page 44 4. To adjust the page margins, select Custom Margins, then enter your desired top, left, right, and bottom margin values. Custom margins defined this way only affect the maximum printable area. To set the printed margins, define the document’s margins within the application you are printing from. 5.

  • Page 45: Using The Print Dialog

    Type the number of copies you want to print in this edit box. The maximum number is 999. Feed Choose whether the paper is fed into the printer automatically from a tray or individually by hand. For more information, see “Manually Feeding Paper” later in this chapter.
  • Page 46 Using the Print Options Dialog In the Print dialog, click the Options button to set the printing order of your documents and cover page. Print Order Select Front To Back to print in normal page sequence, or Back To Front to print in reverse order from the last page to the first. Cover Page Select whether you want to print a cover page before or after a print job, or print no cover page at all.
  • Page 47 Print Colors As Use this menu to choose whether to output your document in full color, grayscale, or black and white. Full Color: In this mode, documents are printed in full color. Grayscale: When this option is selected, color objects are printed as different levels of gray using the dithering method selected.

  • Page 48: Using The Preview Window

    Working With SpoolMaster SpoolMaster is a background printing utility (also called a spooler) developed to work with the MultiPASS printer driver. When SpoolMaster is installed and activated, you can continue to use your computer while printing documents. The downside to background printing is a slightly longer print time.
  • Page 49 SpoolMaster reads the file and continues printing in the background—information is retrieved from the disk, processed, and sent to the printer until the document is printed. When printing is complete, the spool file is deleted.
  • Page 50 The SpoolMaster window displays information about the currently printing document and any documents queued to be printed. It also allows you to cancel, pause, remove, or rearrange the printing order. The SpoolMaster window is divided into three parts: The top of the window lists the document currently being printed. The waiting area lists in order, from top to bottom, any print jobs queued to be printed.

  • Page 51: Printing Tips

    Printing Tips Achieving the Best Output Quality There are three settings in the MultiPASS printer driver Print and Color dialogs that affect both print speed and output quality: Print Mode in the Print dialog, and Print Colors As and Dithering in the Color dialog.
  • Page 52 Select Scatter mode from the Dithering menu. Printing at Best Resolution The MultiPASS printer driver supports printing at resolutions up to 720 dots per inch (dpi). Selecting Best mode delivers the highest resolution in both color and black and white.

  • Page 53: Setting The Paper Thickness Lever

    Right for heavier-weight print media or envelopes Be sure to check this lever when you change BJ cartridges, and before and after printing on heavier-weight print media or envelopes. Open the printer cover by grasping the paper guides and lifting up.
  • Page 54 BJ cartridge and paper type. See page 2-19 for details. r t r l - 2 l - 2 Press again to move the cartridge holder CARTRIDGE back to its home position. Close the printer cover. CARTRIDGE BUTTON FUNCTION CARTRIDGE RESUME B&W FAX/COPY ALARM PRINTER...

  • Page 55: Printer Settings For Various Print Media

    Printer Settings for Various Print Media Paper thickness lever Media BC-21e Plain paper Center Brilliant White Center Paper Bubble Jet Paper Center Glossy Photo Paper Center Greeting Cards Right High Gloss Film Center High Resolution Center Paper Other heavier-weight Right...

  • Page 56: Loading Paper

    Loading Paper You can stack paper in the sheet feeder to load it automatically, or you can manually feed one sheet at a time through the manual feed slot. You can place approximately 100 sheets of plain paper (20 lb or 75 g/m ) in the sheet feeder at a time.
  • Page 57 Fan the paper. For best results, fan the paper before loading it. Always fan a stack of paper along the edge that will feed into the printer first. Chapter 2 Printing With the MultiPASS C635 2-23...

  • Page 58: Auto Feed Guidelines

    Auto Feed Guidelines When automatically feeding stacks of paper, follow these guidelines: Do not leave paper stacked in the printer for long periods of time; longer sheets of paper may become bent or curled over time. This may cause the paper to misfeed or jam.
  • Page 59 The platen (a roller on the inside of the printer) may become inked if you print data beyond the width of the page. If this happens, clean the platen with a soft cloth. (For details on cleaning the platen, see page 7-4.)

  • Page 60: Manually Feeding Paper

    If you are manually feeding heavier-weight print media, set the paper thickness lever to the right. You must select Manual Feed in the Print dialog for the printer to accept manually fed paper. After clicking the Print button, you will see this screen: DO NOT TOUCH...
  • Page 61 When ready, click OK in the dialog box. After printing on thick paper or envelopes, set the paper thickness lever (inside the printer) back to the left or center position before printing on other paper types. See “Setting the Paper Thickness Lever” earlier in this chapter for details.

  • Page 62: Printing On Envelopes

    U.S. Commercial number 10 (COM10) envelopes and European DL envelopes are recommended. You may be able to stack envelopes of other sizes in the sheet feeder; however, Canon cannot guarantee consistent performance on envelope sizes other than COM10 and DL.
  • Page 63 Prepare the Arrange the stack of envelopes on a firm surface and press down firmly on the edges to make the folds crisp. envelopes. Press all the way around the envelopes to remove any curls and expel air from inside the envelopes. Remove any curling from the envelopes by holding the edge of the envelopes diagonally and bending them gently.
  • Page 64 Insert the Slide a stack of envelopes into the sheet feeder until it stops. envelopes. Align the edge of the paper guide with the left edge of the stack of envelopes. Insert the envelopes with the print side up. Feed the top of the envelope (return address portion) into the sheet feeder first.

  • Page 65: Using Canon's Specialty Papers

    This section provides guidelines for printing on some of Canon’s Specialty Papers. Specialty Paper Guidelines Be sure to read any instructions that come with your Canon Specialty Paper. These instructions provide important information regarding how to achieve the highest print quality with these papers.

  • Page 66: Canon's High Resolution Paper

    Store unused film at temperatures between 59°F to 86°F (15°C to 30°C). The relative humidity should be between 10% and 70%. Canon’s High Resolution Paper When printing on High Resolution Paper, you need to lift the paper output guides on both sides of the output tray. These guides help support the document as it exits the MultiPASS.

  • Page 67: Using The Cleaning Sheet

    The guides may cause paper to pile up and jam. Using the Cleaning Sheet Canon’s High Resolution Paper is designed for high quality printing. This paper is specially coated to produce delicate color output. After using a package of High Resolution Paper (200 sheets), you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer’s rollers;...
  • Page 68 Insert the cleaning sheet. To feed the sheet, press FUNCTION on the one- touch speed dial keypad. 2-34 Printing With the MultiPASS C635 Insert the sheet with the sticky side out (toward you) and down (going into the sheet feeder). Adjust the paper guide to the edge of the cleaning sheet.

  • Page 69: Using The Multipass Fax Setup Utility

    This chapter contains information and instructions on changing your MultiPASS C635 fax setup options. It includes: Fax setup Setting up fax preferences Setting up send fax options Setting up receive fax options Setting up speed dial assignments Fax Setup The MultiPASS Fax Setup Utility contains setup options that define the fax operation of your MultiPASS C635.
  • Page 70 When the MultiPASS is connected to your computer, be sure to use the MultiPASS Fax Setup Utility. Do not make your changes using the operator panel of the MultiPASS. The following instructions summarize the overall procedures for configuring Fax Setup options in the MultiPASS Fax Setup Utility. To view or change the MultiPASS Fax Setup settings and options in the Fax Setup dialog box, click the appropriate tab to display the Fax Setup panel you want to access—Preferences, Send Fax, Receive Fax,...

  • Page 71: Setting Up Fax Preferences

    Setting Up Fax Preferences When the MultiPASS Fax Setup Utility is launched, it displays the Preferences setup panel. You can change the following options on this panel. Date Format You can select the format used to display the date on the MultiPASS LCD and for printing the date on a fax from the list.

  • Page 72: Setting Up Send Fax Options

    You must fill in this information. Phone Line You can specify the dialing method the MultiPASS printer will use: touch-tone or rotary pulse. (The default is Touch Tone.) You also specify any prefix used to access an outside phone line (usually 9).

  • Page 73: Setting Up Advanced Send Fax Options

    Restore Defaults If you want to restore the options on the Send Fax panel to the factory defaults, click the Restore Defaults button. Setting Up Advanced Send Fax Options You can change the following options by clicking the Advanced button on the Send Fax setup panel.
  • Page 74 Auto Start Send When you select this option, the MultiPASS starts scanning automatically when you enter a number and press dial number. If you don’t select this option, you must press to scan the document. The default is Auto Start Send enabled. Off Hook Alarm You select this option to turn on the alarm if the telephone’s handset is off-hook.

  • Page 75: Setting Up Receive Fax Options

    Setting Up Receive Fax Options To access the Receive Fax setup panel, click the Receive Fax tab on the MultiPASS Fax Setup Utility window. You can change the following options in the Receive Fax setup panel. Paper Size You can select the size of the paper you are using for printing a fax. The default is U.S.
  • Page 76 Manual Receive (Manual)—Require you to manually answer the incoming call and then set the MultiPASS for an incoming fax Answering Machine Mode (AnsMode)—Automatically receive a call with your answering machine Distinct Ring Pattern Detect (DRPD)—Automatically switch between receiving a call either as a fax or telephone call based on the ring tone for each type of call (This setting is applicable only if you subscribe to a special network service with your phone company that defines multiple ring tones for your phone line.)

  • Page 77: Setting Up Advanced Receive Fax Options

    Setting Up Advanced Receive Fax Options You can change the following options by clicking the Advanced button on the Receive Fax setup panel. Speed You can set the transmission speed used to receive faxes. The default is 14,400 bps. The higher the setting, the faster the fax is received. If you experience problems when receiving faxes, try a lower speed setting.
  • Page 78 Ring Tone You can set the volume level of the ring tone. The default is Medium. Ring Time When your MultiPASS is set to receive both fax and telephone calls, it rings to inform you of an incoming telephone call. If you do not pick up the telephone within a certain amount of time, the MultiPASS stops ringing.
  • Page 79 DRPD Switch Options You can select this option if you subscribe to the Distinctive Ring Pattern Detection (DRPD) service through your phone company. You then specify each ring pattern you have been assigned, with its associated action, fax ID, and fax number. When you select this option, the Receive mode is automatically set to receive both fax and telephone calls.

  • Page 80: Setting Up Speed Dial Assignments

    Setting Up Speed Dial Assignments To access the Speed Dial panel, click the Speed Dial tab in the MultiPASS Fax Setup Utility. On the Speed Dial tab, you can set up fax numbers for speed dialing with the MultiPASS. You add the fax recipients in the fax Address Book list, then assign the desired individual to speed dial codes.

  • Page 81: Assigning An Individual To A Speed Dial Code

    To change a recipient’s name or fax number, click their name in the Address Book list and then click Edit. In the Address Data Entry dialog box, change the appropriate information and then click OK. To remove a recipient from the list, select the recipient in the Address Book list, and then click Delete.

  • Page 82: Defining A Group Speed Dial Code

    Defining a Group Speed Dial Code This section provides instructions for assigning two or more recipients to a speed dial code. 1. On the Speed Dial tab, make sure the desired recipients for your group are set up as individual speed dial assignments. 2.

  • Page 83: Sending Faxes With The Multipass C635

    You can use the MultiPASS C635 to send paper faxes. You can customize the fax settings of your MultiPASS by changing the factory default user settings. This might include the date format that displays on your faxed documents, or how many times the MultiPASS calls another fax unit if the other party’s line is initially busy.

  • Page 84: Regular Dialing

    Regular Dialing ❍ Place the document face down in the Automatic Feed the document. ❍ The LCD display shows how much of the unit’s memory ❍ Change the resolution if necessary. See page 4-13. ❍ Use the numeric buttons to dial the number. Dial the other party’s fax number.
  • Page 85 When the document has been sent successfully, the display shows these messages: Chapter 4 TX/RX NO. 0001 SCANNING P .001 CALLING 11234567899 TX/RX NO. 0001 CANON FAX BACK 11234567899 ECM TX P .001 TRANSMITTING OK TX/RX NO. 0001 Sending Faxes With the MultiPASS C635...

  • Page 86: Automatic Dialing

    The MultiPASS automatically redials if the receiving fax does not answer, if the line is busy, or if a transmission error occurs. You can specify the number of times it redials using the Retries option in the Send Fax panel of the MultiPASS Fax Setup Utility (see “Setting Up Send Fax Options”...
  • Page 87 MultiPASS starts sending your document automatically. ❍ If the and press remove the document from the ADF (see page 8-3). Chapter 4 FUNCTION CARTRIDGE RESUME CANON FAX BACK PRINTER RESET and enter the appropriate two-digit CODED DIAL SYMBOLS OPER TONE message.

  • Page 88: Sending A Document Using Group Dialing

    Sending Faxes With the MultiPASS C635 DOCUMENT READY and the code under which you registered the group. DIAL 02 CANON GROUP START/COPY SCANNING memory five seconds after you select the group to which you will send the fax, even if you do not press...

  • Page 89: Redialing

    If there is no group registered under the one-touch speed dialing button or the two-digit code, the LCD displays the sure you entered the correct number and that the group has been registered correctly to a speed dial code. (See “Defining a Group Speed Dial Code”...

  • Page 90: Resending A Fax After An Error

    To Cancel Automatic Redialing To cancel automatic redialing, press the STOP cannot cancel redialing while the LCD displays waiting to redial). In this case, wait until dialing begins and then press to cancel redialing. The MultiPASS asks you to confirm: STOP To cancel the redialing, press displays:...

  • Page 91: Manual Sending

    Manual Sending If you would like to speak with the other party before sending a fax to them, you may do so; this is called manual sending. To use manual sending, you must have a telephone connected to the MultiPASS. ❍...

  • Page 92: Cancel Sending

    Cancel Sending To stop sending before a fax is complete, follow these steps: ❍ If you are sending manually, the transmission is cancelled Press STOP. ❍ If you are sending from memory, the LCD displays: ❍ Press Press or #. If you press to open the operator panel to remove the document (see page 8-3).

  • Page 93: Sending A Document To More Than One Location (Sequential Broadcasting)

    Sending a Document to More Than One Location (Sequential Broadcasting) Sequential broadcasting sends one document to more than one location. You can send to a total of 57 destinations as follows: One-touch speed dialing Coded speed dialing Regular dialing (numeric buttons dialing) You can enter the one-touch and coded speed dialing numbers in any order.
  • Page 94 Dial the other party’s number. ❍ Simply enter the numbers one after the other: ❍ If you are sending to group dialing destinations, use the ❍ You must press the second speed dialing number within ❍ You can enter only one number directly from the numeric Press START/COPY.

  • Page 95: Adjusting The Quality Of Your Faxes

    Adjusting the Quality of Your Faxes Canon’s Ultra High Quality (UHQ™) imaging technology enables you to send faxes that have a print quality very close to that of the original document. The MultiPASS also allows you to adjust the resolution and contrast it uses in sending faxes to best suit your particular document.
  • Page 96 Sending Faxes With the MultiPASS C635 RESOLUTION REDIAL/PAUSE COLOR COPY B&W FAX/COPY CODED DIAL SYMBOLS OPER START/COPY button is used only for making color copies; it is B&W FAX/COPY B&W FAX/COPY FUNCTION CARTRIDGE RESUME ALARM PRINTER RESET STOP Chapter 4...

  • Page 97: Setting The Contrast

    ❍ The LCD shows the current resolution. Press the B&W FAX/COPY button. B&W FAX/COPY ❍ Press Press the resolution you want (FAX STANDARD, FAX FINE, or B&W FAX/COPY FAX PHOTO). button again. B&W FAX/COPY B&W FAX/COPY B&W FAX/COPY ❍ After about five seconds, the LCD returns to Standby mode.

  • Page 98: Receiving Faxes

    The MultiPASS has four Receive Modes: ❍ Fax Only Mode ❍ Fax/Tel Mode ❍ Manual Mode ❍ Answer Machine Mode You set the Receive Mode during the MultiPASS installation procedure. (See your Quick Start Guide for details.) You can change the Receive Mode and the Receive Fax options through the MultiPASS Fax Setup Utility.

  • Page 99: Receiving Documents Automatically-Fax Only Mode

    Receiving Documents Automatically—Fax Only Mode When you set up the MultiPASS for a dedicated fax line, the unit is prepared to automatically receive a document whenever a call comes over the fax line. If a voice call comes in, the caller will hear the fax tone. Receiving Both Documents and Telephone Calls Automatically—Fax/Tel Mode In Fax/Tel Mode, the MultiPASS monitors all incoming calls over the...

  • Page 100: Receiving Documents Manually-Manual Mode

    Receiving Documents Manually—Manual Mode You will want to set your MultiPASS to receive documents manually when you want to personally check each incoming call to see if it is from a fax or from a person. You must have a telephone attached to the MultiPASS.

  • Page 101: Using An Answering Machine-Ans. Machine Mode

    (Four seconds is the default; you can change this value.) Canon does not recommend using an “answering service” (like those offered by local telephone companies that provide voice mail) on the telephone line you are connecting to the MultiPASS.

  • Page 102: Printing Documents Received In Memory

    Using the MultiPASS With an Answering Machine Follow these guidelines when using the MultiPASS with an answering machine: ❍ Set the answering machine to answer on the first or second ring. ❍ If the MultiPASS runs out of paper or ink in Answer Machine Mode, it receives all faxes into its memory.

  • Page 103: Receiving While Copying, Printing, Or Registering

    Receiving While Copying, Printing, or Registering Because the MultiPASS supports multitasking, you can receive a document or a phone call while you are: ❍ Making a copy ❍ Printing a document ❍ Entering information If you are making copies or printing a document and the MultiPASS receives a fax, it stores the document in its memory.

  • Page 104: Using The Distinctive Ring Pattern Detection (Drpd) Feature

    Press < or > on the one-touch speed dialing keypad. Press START/COPY. START/COPY Once the MultiPASS prints a fax, it erases the fax from its memory. Using the Distinctive Ring Pattern Detection (DRPD) Feature Some phone companies offer a distinctive ring pattern (DRP) service whereby they assign two or more telephone numbers with distinctive ring patterns to a single telephone line.

  • Page 105: Types Of Ring Patterns

    Types of Ring Patterns Your telephone company will assign a distinctive ring pattern to each number when you order the DRP service. The setting you make in the MultiPASS must match the setting assigned by the telephone company. You can set the MultiPASS for the following ring patterns: ❍...

  • Page 106: Communicating Using The Distinctive Ring Pattern Detection (Drpd) Feature

    Your Setting Fax/Tel Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature Using the MultiPASS with a DRP service is almost the same as using it with a normal telephone line. When you turn on DRPD, the Receive Mode defaults to Fax/Tel Mode. (You cannot change this Receive Mode.) When someone calls using the number assigned for telephone communication, the MultiPASS rings in the pattern you registered...

  • Page 107: Scanning With The Multipass C635

    You can use the MultiPASS to scan individual documents or groups of documents and save them as image files. Typically, when you scan a document, you first scan a preview of the document. The preview image allows you to review the results of your scanned document and make any necessary adjustments (for example, to size, tint, and so on).

  • Page 108: Exploring The Scantastic Window

    To use ScanTastic as a plug-in in PhotoDeluxe PageMaker Insert the Canon Creative for Your Mac CD and double-click the MultiPASS C635 icon. Then double-click on the Plug-In Setup button. The ScanTastic application file will be copied into the appropriate Plug-Ins folder located in your application’s folder.

  • Page 109: Using The Device Panel

    Monitor–72 dpi: Best for images destined for display on your computer screen. C635–Color/Best: For scanned images that will be printed in Best resolution mode, in Full Color, with your MultiPASS C635 printer driver. C635–Color/Normal: For scanned images that will be printed in Normal resolution mode, in Full Color, with your MultiPASS C635 printer driver.
  • Page 110 How ScanTastic Calculates Resolution ScanTastic will generate a different resolution based on your selection of Output Device and Image Type. When you choose Line Art, ScanTastic uses the number in the Res field. When you choose Color or Grayscale, ScanTastic uses a resolution most appropriate to the halftone capability of your Output Device.

  • Page 111: Picking An Image Type

    Picking an Image Type First you need to select the type of image you are scanning. Click the appropriate icon located next to the Image Type: Line Art: To scan text documents, black and white line art, or continuous-tone photos. It is important that you select this option if scanning documents for use with TextBridge Pro.

  • Page 112: Previewing The Image

    The measurements of the area that you have selected are indicated at the bottom of the Preview window. The scaled selection measurements are indicated on the ScanTastic Control panel. You can refer to these numbers while selecting an area to scan. Changing the Unit of Measure You can use the Units pop-up menu to change the units of measure used to display images.

  • Page 113: Selecting Or Cropping An Area To Scan

    Selecting or Cropping an Area to Scan To select an area, click the Selection Tool icon in the upper left corner of the Output Device section of the ScanTastic window. Click and drag a rectangle inside the preview zone to surround the area of the image you wish to scan.

  • Page 114: Scanning And Saving The Final Image

    To return to a normal preview screen size, re-insert the document in the ADF and click the Prescan button again. Tip: Double-clicking with the Hand tool while the image is selected will automatically zoom that selection. Scanning and Saving the Final Image 1.

  • Page 115: Enhancing Images With Scantastic

    Scan More: Continue the scanning session. • Print: Sends all the scanned images to the currently selected printer without saving the files. 3. Choose a location and name for the file and click the button for the desired file format.

  • Page 116: Performing In Hardware

    Performing in Hardware Selecting the Perform in Hardware check box allows the enhancement to be performed in the MultiPASS hardware rather than in the ScanTastic software. You must click the Review button each time you make a change to an enhancement to see its effect.
  • Page 117 There may be times that you wish to “blow out” or “plug” a portion of the image for effect. An example of this would be a photograph of a piece of jewelry that contains bright reflections. These reflections are referred to as “spectral highlights” and are usually brighter than any other portion of the image.

  • Page 118: Adjusting Brightness And Contrast

    Adjusting Brightness and Contrast The Brightness and Contrast sliders allow you to adjust the brightness and contrast of your image. Alter the image Brightness and Contrast by clicking on the slider handles and dragging them to the left or right. The numeric values reflect the position of the slider.
  • Page 119 Using the Spectral Equalizer The Spectral Equalizer is used to increase or decrease the saturation of specific color ranges in the active image. It works on the same principle as a graphic equalizer on your home stereo. Each of the 13 points allow you to enhance a particular range of color. Dragging a selection point up or down will saturate or neutralize (make gray) the particular color range under the point.
  • Page 120 A black line will appear on the equalizer corresponding to the area under the pointer. In this way you can tell exactly where to make your adjustments. Setting Tone Curves ScanTastic provides you with a method of fine-tuning your image with tone curve settings.
  • Page 121 Now examine the components of a grayscale tone curve: Curve Value Highlights Mid-tones Shadows As you drag the handles of the curve, you will see the values in the associated fields change. You can also type the numbers by clicking in the field you wish to modify.
  • Page 122 Consider the following example: You may wish to enhance an image which has lost detail in the shadow areas due to excessive darkness. By raising the lower portion of the Master curve, you affect the shadow portion of the image without touching the mid-range or highlights. It’s a good idea to experiment with these curves to gain the necessary experience to use them effectively.

  • Page 123: Using Auto Balance

    As you move right and left, the gamma increases or decreases in value. The tone curve is automatically modified as you adjust the gamma. As you drag, a gamma value will appear in the upper left corner of the tone curve. With each modification of the tone curve or gamma, the adjusted representation of your image will be updated to reflect the changes.

  • Page 124: Using The Advanced Functions Of Scantastic

    If you select too small an area, ScanTastic may not have enough data to accurately adjust the image balance. Using the Advanced Functions of ScanTastic Customizing the Device Panel The Device panel is one of the most important interface elements of ScanTastic.
  • Page 125 Output Device: The name of the printer, printer setting, or other output device where the scan is destined. Res: The resolution (or dpi) equivalent to the selected print mode. For your monitor or fax/modem, see your owner’s manual for this specification if unknown.

  • Page 126: Automatic Batch Scanning

    Remember, each setting in the Enhancement panel is associated with a given output device icon and can be used to create a custom setup for a variety of output devices. To save Output Device settings: ScanTastic allows you to save settings attached to each icon. This means you can customize six different settings.
  • Page 127 When acquiring a batch, all settings—including the size of the area chosen with the selection tool—are applied to each of the images in the session. 6. Once adjustments are made, remember to place the sheet just previewed back into the document feeder and click Scan. You are notified when the document feeder is empty.
  • Page 128 Adjusting Histogram Tone Levels The Preview window contains a number of useful tools to help you analyze an image beyond what appears on the screen. A histogram is a useful tool for viewing how levels of gray are distributed throughout an image. This feedback is useful regardless of the condition of your computer monitor and is considerably more accurate.
  • Page 129 Here is the same adjustment using the Perform in Hardware check box. Because the adjustment was made inside the MultiPASS, the quality of the image will be smoother, with less posterization. Adjusting Color Distribution Values You may have heard of a device called the Densitometer. This device is used in the printing industry to measure the amount of ink on the printed page.

  • Page 130: Using Scantastic As A Plug-In

    Photoshop plug-in standard. To install and use ScanTastic as a plug-in: 1. Insert the Canon Creative for Your Mac CD and double-click the MultiPASS C635 icon. Then double-click on the Plug-In Setup button. The ScanTastic application file will be copied into the appropriate Plug-Ins folder in your application’s folder.

  • Page 131: Troubleshooting

    Troubleshooting Poor Image Quality On the Screen There are two main causes of poor image quality while viewing images on the screen. The first place to check for image quality is your Monitors setting. Locate the Monitors control panel from the Control Panels command in the Apple menu.

  • Page 132: Rebuilding Scantastic Preferences

    Rebuilding ScanTastic Preferences The settings in the Output Device panel have been pre-set to achieve the best results for scans destined for your screen, for printing on your MultiPASS in different print modes, or for other output devices. Any changes you make to any of the Device Panel settings are automatically saved by ScanTastic.

  • Page 133: Maintaining The Multipass C635

    This chapter describes the routine maintenance required for your MultiPASS. It includes: ❍ MultiPASS guidelines ❍ Routine maintenance ❍ Cleaning inside the MultiPASS ❍ Printing the nozzle check ❍ Cleaning the BJ cartridge print head ❍ BJ cartridge guidelines ❍ Replacing the BJ cartridge ❍...

  • Page 134: Multipass Guidelines

    MultiPASS Guidelines Follow these guidelines to avoid damage to your MultiPASS and harm to you or others: ❍ Place the MultiPASS on a stable surface. Do not use an angled stand. Avoid setting the unit in direct sunlight. ❍ Do not install the MultiPASS near devices that contain magnets or generate magnetic fields, such as speakers.

  • Page 135: Routine Maintenance

    Routine Maintenance Your MultiPASS requires little routine maintenance. Follow these guidelines to keep your MultiPASS in good operating condition: ❍ Before you clean the MultiPASS, be sure to print any faxes stored in memory. ❍ Do not use tissue paper, paper towels, or similar materials for cleaning;...

  • Page 136: Cleaning The Scanner Components

    ❍ Disconnect the power cord from the MultiPASS before cleaning. ❍ Open the printer cover by grasping the paper guides and lifting. ❍ Use a clean, soft, dry, lint-free cloth to remove any ink or paper debris from the printer’s interior, especially around the platen.
  • Page 137 Clean the components. ❍ Separation guide Wipe with a dry, soft cloth. ❍ White sheet and scanning glass Use a clean, soft, lint-free cloth moistened with water to clean the white sheet and scanning glass, then wipe them with a soft, dry, lint-free cloth. ❍...
  • Page 138 ❍ Dirt and dust particles that collect on the underside Clean the shaded areas of the operator panel and the unit. ❍ Use a soft, dry, clean cloth to wipe up paper dust around ❍ Press the center of the operator panel until it locks into When you are finished, close the operator panel.

  • Page 139: Printing The Nozzle Check

    Printing the Nozzle Check Use this test print to check that each print head nozzle is operating properly. Make sure the MultiPASS is plugged in. Press FUNCTION. FUNCTION Press either of the < > buttons until NOZZLE CHECK appears in the LCD. Press START/COPY.

  • Page 140: Cleaning The Bj Cartridge Print Head

    Cleaning the BJ Cartridge Print Head To maintain the best possible print quality, you need to clean the BJ cartridge print head from time to time. Your MultiPASS is equipped with a print head cleaning function. If you notice some degradation in the print quality, try cleaning the print head.

  • Page 141: Bj Cartridge Guidelines

    BJ Cartridge Guidelines You can use these cartridges with the MultiPASS: ❍ BC-21e Color BJ Cartridge Contains the print head unit and two replaceable BJ tanks, one color (cyan, magenta, yellow) and one black. You can replace the BJ tanks without replacing the print head unit when you run out of ink.

  • Page 142: Using Ink

    For optimum printing results, Canon recommends that you use the Canon BC-21e Color BJ Cartridge or the optional Canon BC-20 Black Cartridge with your MultiPASS. When replacing BJ tanks in the BC-21e Color BJ Cartridge, Canon recommends that you use the Canon BCI-21 Color and BCI-21 Black BJ Tanks.

  • Page 143: Replacing The Bj Cartridge

    Replacing the BJ Cartridge The actual amount of ink that you use will vary depending on the print density of a page. If the majority of your output is graphics, you may need to change cartridges or tanks more often than when you are printing text only.
  • Page 144 ❍ Grasp both sides and lift it up. Open the printer cover. Do not try to move the cartridge holder manually; this may damage the unit. If the cartridge holder does not move and the unit beeps several times, unplug the MultiPASS and let it cool for several minutes. (The device has an automatic protection mode that prevents it from overheating.) After allowing it to cool, plug the unit in again and press...
  • Page 145 ❍ Gently pull up on the lever. Lift the green lock lever on the cartridge holder. ❍ Lift the BJ cartridge out of the cartridge holder. ❍ Dispose of the old BJ cartridge, or store it in the Dispose of Ink Cartridge Storage Box.
  • Page 146 ❍ Carefully lift off the orange cap from the cartridge’s Remove the protective material from the BJ cartridge. ❍ Make sure the cartridge label faces you. Slide the BJ cartridge ❍ Be careful not to touch the silver plate on the bottom straight into the cartridge holder.
  • Page 147 CARTRIDGE Close the printer cover, and press the CARTRIDGE button. Be sure to set the paper thickness lever for the type of BJ cartridge you installed. See “Setting the Paper Thickness Lever” in Chapter 2, Printing With the MultiPASS C635, for details.

  • Page 148: Replacing A Bj Tank In The Bc-21E Color Bj Cartridge

    ❍ Grasp both sides and lift it up. Open the printer cover. Do not try to move the cartridge holder manually; this may damage the unit. If the cartridge holder does not move and the unit beeps several times, unplug the MultiPASS and let it cool for several minutes.
  • Page 149 ❍ The color BJ tank is on the left; the black BJ tank is on the Remove the right. empty BJ tank. ❍ Grasp the tab on the top of the tank and pull forward to release the BJ tank. ❍...
  • Page 150 ❍ If you are replacing both tanks, repeat steps 3 through 6 ❍ Make sure each tank is properly seated in its slot. Close the printer cover, and press the CARTRIDGE button. Before you unplug the MultiPASS, make sure the BJ cartridge is in the home position on the right side.

  • Page 151: Storing A Bj Cartridge

    Storing a BJ Cartridge Whenever you unwrap a BJ cartridge, you must either install it in the MultiPASS or store it in the Ink Cartridge Storage Box to prevent the print head from drying and clogging. ❍ When opening the Ink Cartridge Storage Box, press in on Open the the release tab that locks the cover in place.

  • Page 152: Transporting The Multipass

    Whenever you remove a BJ cartridge from the MultiPASS, store the cartridge in the storage box (unless you are disposing it). If you have more than one Ink Cartridge Storage Box, you can hook them together. Simply connect them by the slides and grooves on the sides of the containers.
  • Page 153 ❍ Carefully pack the unit in its original packing materials. Pack the unit. ❍ Do not remove the BJ cartridge from the MultiPASS or ship a BJ cartridge or a BJ tank from which you have removed the protective cap. An opened BJ cartridge or BJ tank that is not installed in the MultiPASS or the Ink Cartridge Storage Box may leak, and the print head may dry out.

  • Page 154: Troubleshooting

    Canon” in Chapter 1, Introduction, for details. Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem. If your printer requires service, they can provide you with the telephone number of your local Canon Authorized Service Facility (ASF).
  • Page 155 Attempting to repair the MultiPASS yourself may void the limited warranty as to that repair. See the limited warranty card for details. If you need to contact Canon directly, make sure you have the following information: ❍ Product name—MultiPASS C635 ❍...

  • Page 156: Paper Jams

    Paper Jams On occasion, the document feeding into the MultiPASS or the paper in its sheet feeder may misfeed or jam. You can usually clear the problem easily. You need not unplug the MultiPASS to clear paper jams. Jams in the Automatic Document Feeder (ADF) Press STOP.
  • Page 157 ❍ While holding the operator panel open, remove the Remove the document. ❍ Pull it in either direction, but DO NOT force it. ❍ If a multipage document is loaded, remove the entire ❍ Gently press the operator panel until it clicks closed. Close the operator panel.

  • Page 158: Jams In The Sheet Feeder

    Jams in the Sheet Feeder Gently pull any jammed paper out of the unit. ❍ Fan the paper, and tap it on a flat surface to even out Remove the stack the stack. of paper from the sheet feeder. ❍ Reinsert the paper into the sheet feeder. Make sure you adjust the paper guide to the stack, and that the stack does not exceed the limit mark.

  • Page 159: General Troubleshooting Procedures

    When printing your document, review your output using the Preview option in the Print dialog. This option shows you the image sent to the MultiPASS printer driver. It helps determine where output problems are occurring. Output problems displayed in the Preview window are usually problems from the setup in the application from which you are printing.
  • Page 160 Step 4. Remove Corrupted Print or Preference Files If you do experience a problem while printing, old print jobs may remain in your system, and the printer drivers preference files can be corrupted. To fix this problem: 1. Open the System Folder on your hard drive.

  • Page 161: Memory Considerations

    6. Turn on the MultiPASS. Step 6. Ensure the MultiPASS Software is Correctly Installed If the MultiPASS printer driver is correctly installed, you will find the following files: ❍ At the root level of your hard drive: MultiPASS Desktop Manager folder.
  • Page 162 2. Click on the application once to highlight it. 3. Select Get Info from the File Menu. The Info window will appear. 4. In the Preferred Size box, enter a new value. Increasing the Preferred Size by 1,000K is a good start. 5.

  • Page 163: Lcd Messages

    LCD Messages The following messages are displayed in the LCD when the MultiPASS is performing a function or encounters an error. The Error Code appears on the Activity Report. Message Error Code — AUTO REDIAL #005/018 BUSY/NO SIGNAL CARTRIDGE JAMMED 8-10 Troubleshooting Cause...
  • Page 164 Message Error Code #052 CHANGE CARTRIDGE #001 CHECK DOCUMENT CHECK PAPER SIZE — CHECK PRINTER — CLEAR PAPER JAM — COMMUNICATING PLEASE WAIT Chapter 8 Cause Action The BJ cartridge is Replace the BJ cartridge. empty or its ink has The unit will then dried out.
  • Page 165 Message Error Code — DIALING #003 DOC TOO LONG — DOCUMENT READY — ECM RX — ECM TX — HANG UP PHONE — INSTALL BC-20/21 — INSTALL BC-21 — LOAD PAPER 8-12 Troubleshooting Cause Action The MultiPASS is Press dialing the receiving want to cancel the fax machine.
  • Page 166 Message Error Code #037 MEMORY FULL — MEMORY FULL PLEASE WAIT — MEMORY USED #005 NO ANSWER #012 NO RX PAPER #022 NO TEL # #025 NOT AVAILABLE NOW — PLEASE WAIT — PUT IN CARTRIDGE Chapter 8 Cause Action The memory of the Print out any documents MultiPASS is full...
  • Page 167 Message Error Code #009 REC. PAPER JAM — RECEIVED IN FILE — REC’D IN MEMORY — START AGAIN — STOP KEY PRESSED — TALK — TX/RX CANCELLED nnnn — TX/RX NO. 8-14 Troubleshooting Cause Action The MultiPASS has no Add paper or clear the paper in its sheet feeder, jam, then press or has a paper jam.

  • Page 168: Printing Problems

    If you use an extension manager, make sure the printer driver is ON in the Extensions Manager Control Panel. Make sure the printer driver is in the Extensions folder. If not, reinstall the driver. is not in your Extensions...
  • Page 169 Problem The ALARM light comes on and the MultiPASS beeps while printing Data from computer is not printed 8-16 Troubleshooting Cause The MultiPASS may have a paper jam. The power cord may not be plugged in securely. The MultiPASS may have been plugged in or the computer may turn off the computer.
  • Page 170 Then configured correctly for communicating with the MultiPASS. Check the interface cable’s connections. Make sure you have selected the MultiPASS C635 printer in in the Chooser. Turn your Mac on before turning on the MultiPASS. Troubleshooting 8-17...
  • Page 171 Insufficient memory Paper may not be loaded and aligned correctly in The application’s page size and margin settings may be incorrect. The selected printer driver may be incorrect. Your pages may include a large amount of ink. Insufficient memory Solution Reset the MultiPASS;...

  • Page 172: Print Quality Problems

    (see page 7-16). The BJ cartridge may need to be replaced. Replace it with a new one (see page 7-11). Check your printer driver to see what Print Mode you have have selected. Changing the Print Mode to Normal or Best will improve the quality.

  • Page 173: Color Printing And Copying Problems

    You may be printing on the wrong side of the sheet. Cause The MultiPASS printer driver may not be selected. The printer driver may not be selecting color. The color BJ cartridge may be working properly. The print head unit may need cleaning.

  • Page 174: Paper Feeding Problems

    Problem Cause Colors are missing The print head may need to be cleaned. Hue changes The print nozzles may be clogged with dust. A BJ tank may be empty. Paper Feeding Problems Problem Cause Paper does not load The sheet feeder may contain too many sheets.
  • Page 175 Envelopes may not be loaded correctly. You may need to choose the envelope setting in your printer driver. Solution Make sure the stack of paper does not exceed the limit mark. If necessary, remove a few sheets from the sheet feeder.

  • Page 176: Faxing Problems

    Problem Cause Envelopes do not load Envelopes may not match (continued) specifications for this unit. Faxing Problems Problem Cause Cannot send a The MultiPASS may have document overheated. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). The document may not have been fed correctly into the MultiPASS.
  • Page 177 Problem Images on faxes received from the MultiPASS are spotted or dirty Cannot send or receive using Error Correction Mode (ECM) Errors occur frequently while sending or receiving Cannot receive a fax automatically 8-24 Troubleshooting Cause The receiving fax machine may not be working properly.
  • Page 178 Problem Cause The MultiPASS does The MultiPASS may not not switch automatically be in Fax/Tel mode. between telephone and fax transmissions There may be a document in memory. An error may have occurred during reception. The sheet feeder may be empty.

  • Page 179: Scanning Problems

    Problem Faxes do not print Fax images print blotched or uneven Scanning Problems Problem TextBridge Pro reports it “found an unsupported feature in the TIFF image file” (the file was created by ScanTastic) Unexplained scanning 8-26 Troubleshooting Cause The BJ cartridge may not be installed correctly.

  • Page 180: Telephone Problems

    Problem Cause Poor line art scan results Increase resolution. Poor quality scanned Your screen representation image on screen may be inaccurate. Poor quality scan Your scan mode may be incorrect. Your resolution setting may be incorrect. Your application settings may be incorrect. Telephone Problems Problem Cause...

  • Page 181: Copying Problems

    Problem The phone disconnects while you are talking on the line Copying Problems Problem The MultiPASS will not make a copy MEMORY FULL appears in the LCD when you are making multiple copies 8-28 Troubleshooting Cause The MultiPASS may not be plugged in properly.

  • Page 182: General Problems

    General Problems Problem Cause The MultiPASS has The power cord may not be no power securely plugged into the unit. The power cord may not be supplying power. The MultiPASS will not The MultiPASS may have a print reports BC-21e Color BJ Cartridge installed, and its black BJ tank may be empty.

  • Page 183: Memory Clear Report

    Memory Clear Report The Memory Clear Report summarizes the documents that were cleared from memory when a power failure occurred. This report is generated automatically. ❍ If you experience a power failure, any documents stored in memory will be lost. ❍...

  • Page 184: Appendix A Specifications

    COM 10 envelope—9.50 in × 4.125 in Monarch envelope—7.50 in × 3.875 in DL envelope—110 mm × 220 mm C5 envelope—162 mm × 229 mm Canon Brilliant White Paper Canon Bubble Jet Paper Canon Glossy Photo Paper Canon Greeting Cards...
  • Page 185 Paper Weight Print Speed Print Width Line Feed Speed Printing Resolution Printable Area—Papers The shaded portion in the following figure shows the printing area for paper. The table lists the minimum margins. Printable Area—Envelopes The shaded portion in the following figure shows the printing area for a COM10 envelope.

  • Page 186: Bj Cartridges

    BJ Cartridges BC-21e Color BJ Cartridge Print head Print head life BJ tanks Ink color BJ tank yield BC-20 Black BJ Cartridge Print head Ink color Cartridge yield Facsimile Applicable line Compatibility Data compression system Modem type Modem speed Transmission speed Transmission/ reception...
  • Page 187 Automatic Document Feeder (ADF) Fax resolution Fax printing speed Dialing Other Features/ Networking Report/Reference Based on the CCITT #1 Chart, Standard mode Specifications 30 pages, letter size (based on 20 lb paper); 10 pages, legal size Fine mode—203 × 196 dpi; Standard mode—203 ×...

  • Page 188: Copier

    Copier Copying resolution Default size Reduction sizes Copy speed Multiple copies Scanner Scanning method Scanning image processing Paper Size Color Scanning Resolution Effective scanning width Compatibility Scanning speed Document sizes W x L) Appendix A Black and White—360 × 360 dpi (256 grayscale) Color—360 ×...

  • Page 189: Multipass System Requirements

    Scanned image The actual scanned image size for the MultiPASS C635 is shown below. This information applies to documents that will be scanned. There is a 0.12 in (3.0 mm) margin on either side of the sheet and a 0.16 in (4.0 mm) margin on the top and bottom that are not picked up by the scanner.

  • Page 190: General Specifications

    General Specifications Power Source Power Consumption Dimension (W x D x H) Weight Environmental Conditions Liquid Crystal Display (LCD) Display Languages Telephone Appendix A 120V/60Hz Approx. 30W (maximum) Approx. 6W (standby) 15.8 in × 14.4 in × 8.1 in (400 mm × 365 mm × 205 mm) Main unit –...
  • Page 191 Space Requirements 24.3 in (618 mm) 14.4 in (365 mm) Specifications Appendix A...

  • Page 192: Receiving Faxes And Phone Calls Automatically-Fax/Tel Mode

    Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode In Fax/Tel mode, the MultiPASS monitors all incoming calls to see whether the call is from another fax machine or from a telephone: Type of call Telephone charges begin for caller. RING START TIME (Factory default setting = 8 sec) F/T RING TIME...

  • Page 193: Appendix B Using The Multipass C635 As A Stand-Alone Fax

    Also, you will not be able to change the Transmit Confirmation Report to print after every transaction. (The default for the TX REPORT is to print only when there is an error in transmission.) Canon recommends that you install the MultiPASS software as described in the Quick Start Guide.

  • Page 194: Entering Information In The Multipass

    Using the MultiPASS C635 as a Stand-alone Fax Description/Settings Select PLAIN PAPER when printing or copying on plain paper, or HIGH RES. PAPER for special print media, such as Canon’s High Resolution Paper. Sets the Receive Mode. Prints documents stored in the MultiPASS’s memory (when the MultiPASS Desktop Manager is installed).

  • Page 195: Entering Your User Information

    Entering Your User Information Follow the steps below to set the date and time for your MultiPASS and to enter your fax number and your name. The date and time appear in the LCD display as well as on the documents you send. Your fax number and name appear on each document you send.
  • Page 196 ❍ Set the time using the 24-hour clock system. ❍ Example: Press START/COPY twice when the date and time are entered. Enter your fax number (up to 20 digits) using the numeric buttons. ❍ You can enter a space with the > button to make your Using the MultiPASS C635 as a Stand-alone Fax 07:30 = 7:30 17:05 = 5:05...
  • Page 197 ❍ Correct errors by moving the cursor to the error using < or > (on the one-touch speed dialing keypad) and entering the correct character. Appendix B DATA ENTRY OK UNIT NAME CANON FAX BACK Characters ABCabc2 DEFdef3 GHIghi4 MNOmno6...
  • Page 198 Press START/COPY START/COPY DATA ENTRY OK when you finish entering your name. Press STOP to STOP The MultiPASS returns to standby complete the mode. registration. Appendix B Using the MultiPASS C635 as a Stand-alone Fax...

  • Page 199: Glossary

    Glossary Automatic dialing Dialing fax or telephone numbers by using a shortcut of pressing one to three buttons. To use automatic dialing, you must register the numbers in the MultiPASS Fax Setup Utility. See also one-touch speed dialing keypad, coded speed dialing, and group dialing. Automatic document feeder (ADF) Refers to the document tray in which you stack the document you want to fax, copy, or scan.
  • Page 200 Centronics The popular name for the parallel printer port used by most printers. Calling Tone. This is a signal sent by fax machines to identify the call as an incoming document. When the receiving fax detects this signal, it automatically starts to receive the fax transmission.
  • Page 201 Document The sheet of paper containing the data that you send to or receive from a fax. Dots per inch. A unit of measurement for indicating a printer’s resolution. DRPD Distinctive Ring Pattern Detection. Allows you to assign up to five different ring patterns to distinguish voice and fax calls using your telephone company’s special services.
  • Page 202 Halftone Using this method, the MultiPASS (in printer mode) produces shades of gray or of colors by mapping dots to be printed. For color printing, different colored dots of ink are placed closely together to create illusions of other colors.
  • Page 203 At the receiving end, this device converts the modulated data (DEModulates) to digital format that the computer understands. MultiPASS Fax Setup Utility Canon’s exclusive software package that allows you to use the MultiPASS to send and receive faxes. Noise A term applied to a variety of problems that impair the operation of telephone lines used for faxing.
  • Page 204 BJ cartridges from drying out or becoming clogged with dust. Printable area The area of a sheet of paper or envelope on which a printer can reproduce text or graphics (the printable area is smaller than the paper). Printer driver Software that sends printing instructions to a printer (in this case, the MultiPASS C635).
  • Page 205 You need to dial a remote receiving ID number to start remote reception. Resolution The measurement of a printer’s quality expressed in dots per inch (dpi). Low resolution causes font characters and graphics to have a jagged appearance. Higher resolution means smoother curves and angles as well as a better match to traditional typeface designs.
  • Page 206 A unique number assigned to each fax document sent (TX NO.) or received (RX NO.) by the MultiPASS and used to identify that particular fax document. Transmit See Sending. TrueType font A scalable font technology. It offers you the same font images both on computer displays and printer outputs. Glossary...
  • Page 207 Refers to how the typeface appears: slanted (italic) or upright. UHQ (Ultra High Quality) An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature which ensures that text and photos are transmitted with ultimate clarity.

  • Page 208: Index

    8 Colors setting: 2-13 72 dpi: 6-3 180×180 dpi: 2-11 216 dpi: 6-3 360×360 dpi: 2-11, A-5 720×360 dpi: 2-11 A4 paper size: A-1 Accessories: 1-2–3 Adding pages, to document: 1-16 Address book, faxing: 3-12–13 ADF: See Automatic document feeder Adjusting color distribution: 6-23–24 contrast and brightness: 6-12...
  • Page 209 C635 Color/Best scanning: 6-3 Color/Normal scanning: 6-3 Grayscale/Normal scanning: 6-3 Calls, responding: 5-8–9 Cancel sending, fax: 4-10 Cancelling, print job: 2-16 Canon Authorized Service facility (ASF): 1-5, 8-1 Canada: 1-4 help: 1-4 Specialty Papers: 1-3, 2-2–3, 2-31–34 Web site: 1-4...
  • Page 210 5-7–9 mode: 3-8 ring pattern: 3-11 switch options: 3-11 Drying time, specialty papers: 2-31 Effective scanning width: A-5 E-mail support, Canon: 1-4 Enhancement panel: 6-9, 6-20 Enhancing images: 6-9–18 Enlarging, print job: 2-6 Entering information: B-2–6 Envelopes: 2-21, 2-28–30, A-1 printable area: A-2 printing: 2-28–30...
  • Page 211 6-19 Hard disk space: A-6 Hardware connections: 8-8 function: 7-8, B-2 HEAD CLEANING Help, Canon: 1-4 High Gloss Film: 1-3, 2-3, 2-21, 2-31, A-1 High Resolution Paper: 1-3, 1-19, 2-3, 2-21–22, 2-32–34, A-1 Hilite eye dropper: 6-11 Histogram tone levels: 6-22–23...
  • Page 212 Messages, LCD: 8-10–14 Mid-tone eye dropper: 6-11 Modem speed: A-3 type: A-3 Monitor – 72 dpi: 6-3 MultiPASS printer driver: 2-6–14 servicing: 1-5 software: 8-8 specifications: A-1–9 system requirements: A-6 MultiPASS Desktop Manager: 3-1 folder: 6-1–2, 8-2 MultiPASS Fax Setup Utility: 1-17, 3-1–14, 8-2...
  • Page 213 8-6 scanned image: 6-6 window, using: 2-14 Print Colors As menu: 2-12 Print dialog, using: 2-11–14 files, corrupted: 8-7 media, printer settings: 2-21 mode: 2-11 setup options: 8-7 speed: A-2 width: A-2 Print head: 1-2, 7-3, 7-9–10, A-3 cleaning: 7-8...
  • Page 214 Printable area: A-2 Printer connections: 8-8 cover: 1-8, 2-19 driver, understanding: 2-4 not responding: 8-15 settings, print media: 2-21 message: 1-11 PRINTER MODE button: 1-11 PRINTER RESET Printing: 2-1–34 background: See SpoolMaster document: 2-4–6 document, in memory: 5-5 envelopes: 2-28–30...
  • Page 215 Ring number: 3-8 patterns: 5-7–8 time: 3-10 tone: 3-10 message: 2-34, B-2 ROLLER CLEANING Round shaft: 2-19, 7-12, 7-16 Routine maintenance: 7-3 : B-2 RX MODE Safety instructions: 1-5–6 Saturation: 6-13 Saving, settings: 3-2 SB-21 Ink Cartridge Storage Box: 1-2, 7-19–20 Scaling, image: 6-5–6 Scan...
  • Page 216 Troubleshooting: 8-1–30 ScanTastic: 6-25–26 option: B-1 TX REPORT U.S. Commercial #10 envelopes: 2-28, Ultra High Quality (UHQ) image enhancement: 4-13, A-5 Understanding, printer driver: 2-4 option: B-1 UNIT NAME Unit of measure: 6-6 option: B-1 UNIT TELEPHONE # USB-to-Parallel cable: 6-2, 8-8 port: A-6 User information, entering: B-2–6...

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