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Service Manual Hermes C Label Printer Made in Germany...
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Edition: 03/2018 - Part No. 9009788 Copyright This documentation as well as translation hereof are property of cab Produkttechnik GmbH & Co. KG. The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original intended purpose demand the previous written authorization by cab.
Table of Contents Important Information ..........................4 Instructions ............................... 4 General Safety Instructions ........................4 Protective Devices ........................... 5 Handling Electricity ..........................5 Procedure in Case of Accidents ......................5 Environment ............................. 5 Tools ................................ 6 Maintenance ............................7 Cleaning by the Operator ......................... 7 Cleaning the Label Sensor ........................
Important Information Instructions Important information and instructions are designated as follows: Danger! Draws attention to an exceptionally great, imminent danger to your health or life due to hazardous voltages. Danger! Draws attention to a danger with high risk which, if not avoided, may result in death or serious injury. Warning! Draws attention to a danger with medium risk which, if not avoided, may result in death or serious injury.
Important Information Protective Devices Warning! There is a risk of injury if protective devices are missing or defective. Replace all protective devices (covers, safety notices, grounding cables etc) after maintenance work has been completed. Replace parts that have become defective or unusable. Wear protective goggles for: •...
Maintenance Cleaning by the Operator The following cleaning work is described in the “Operator's Manual“: • Cleaning the device • Cleaning the printheads • Cleaning the print rollers Cleaning the Label Sensor Figure 1 Cleaning the label sensor Danger! Risk of death via electric shock! ...
Replacing Assembly Units Replacing the Printheads Notice! The replacement of both printheads can be done in the same manner. 1 Printhead 2 Connector (Data) 3 Connector (Power) 4 Threaded hole 5 Printing line Figure 2 Structure of the printhead Attention! The printhead can be damaged by static electricity discharges and impacts! ...
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Replacing Assembly Units Figure 4 Printhead replacement 2 5. Pull the printhead retainer (10) with the printhead out of the printer . 6. First disconnect the power cable (12), following the data cable (9). 7. Loosen 2 screws (13) and remove the printhead (16) from the printhead retainer (10). Figure 5 Printhead replacement 3 Installing the printhead...
Replacing Assembly Units Replacing the Print Rollers Notice! The replacement of both print rollers can be done in the same manner. Figure 7 Replacing the print rollers 1. Turn lever (4) counterclockwise to lift the printhead assembly. 2. Loosen screw (6). 3.
Replacing Assembly Units Replacing the Transport Rollers Notice! The replacement of both transport rollers can be done in the same manner. 3 4 2 Figure 8 Replacing the transport rollers 1. Swing the locking system (4) away from the transport roller (2). 2.
Replacing Assembly Units Replacing the Slipping Clutches The rewinders for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the rewinder drive. The unwinders of the transfer ribbon are braked with slipping clutches during printing. Change a slipping clutch when it can no longer be set 5.1 on page 18. Removal and installation of the slipping clutch is also required for replacement of a winder.
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Replacing Assembly Units Replacing the slipping clutches at the rewinders 1 Collar of the belt gear 2 Winder axle 3 Coupling disks 4 Slipping clutch 5 Snap ring Figure 10 Slipping clutches at the rewinders 1. Unplug the printer from the electrical outlet. 2.
Replacing Assembly Units Replacing the Brake Shoe at the Label Unwinder 9/4x Figure 12 Brake at the label unwinder 1. Turn the knurled knob (8) counterclockwise and remove the margin stop (10) from the unwinder. 2. Loosen 4 screws (9) remove the wall spacer (7). 3.
Replacing Assembly Units Replacing the Label Sensor Notice! Soiling of the label sensor can also cause malfunctions. Before replacing the label sensor, check whether it is soiled and clean it if necessary. 3.2 on page 7 Figure 13 Replacing the label sensor Danger! Risk of death via electric shock!
Replacing Assembly Units Replacing the PCB CPU Danger! Risk of death via electric shock! Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged. 1.
Replacing Assembly Units Replacing the Power Supply Unit Danger! Risk of death via electric shock! Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged. 1.
Adjustments Measuring and Adjusting the Winding Torques The rewinders for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the rewinder drive. The unwinders of the transfer ribbon are braked with slipping clutches during printing. The correct setting of the torques of these slipping clutches is necessary for: •...
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Adjustments Figure 17 Measuring the winding torque at the transfer ribbon rewinder (left) and unwinder (right) Danger! Risk of death via electric shock! Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
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Adjustments Internal Rewinder Measurement of the winding torque at the internal rewinder occurs by determining the pulling forces with a cord wrapped around the rewinder. The physical relation between the torque and the pulling force is: F= M / r Pulling force [N], Winding torque [Ncm], Radius of the rewinder (38 mm)
Adjustments 5.1.2 Adjusting the Winding Torques The winding torque of a winder can be changed at the knurled ring of the respective slipping clutch. The numbers on the knurled ring stand for the value of the winding torque: • 1: Lowest winding torque •...
Adjustments Adjusting the Brake at the Label Unwinder The brake (9) at the label unwinder is switched on and off by the movement of the swing arm (1). The correct adjustment of the switching point guarantees an accurate label transport and a high positioning accuracy of the peeled labels.
Adjustments Adjusting the Label Feed The label material (2) must run touching guide faces (1) of the chassis. Figure 22 Material at the guide faces If the material drifts sidewards the pinch rollers (4,7) of the transport system and the backfeed system can be adjusted.
Adjustments Adjusting the Printing Mechanism Major adjustment of the printing mechanism beyond format-based settings is only required if the printhead assembly has been removed or parts in this area have been replaced. Excluded from this is the replacement of the printhead, after which readjustment is generally not required.
Adjustments 5.4.2 Adjusting the Printhead Position In order to achieve the best possible print image the following printhead settings are necessary: • Align the heating line with the highest point of the print roller. Density of the print image is the greatest at this point.
Adjustments 5.4.3 Adjusting the Printhead Pressure The printhead pressure can be changed with the screws (1a) and (1b) at the inside and outside of the printhead. Increasing the printhead pressure leads to an improvement of the print image density on the corresponding side and to a shifting of the ribbon feed path to the other side.
If there are differences between the print positions of the two print units in the feed direction adjust the parameter Offset upper-lower head Configuration Manual. When using standard cab media, the test printout must show lines with sharp contours and black areas without any parts missing.
Adjustments Adjusting the Belt Tension Danger! Risk of death via electric shock! Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged. Figure 29 Adjusting the belt tension Notice! The adjustment of all belt tension brackets can be done in the same manner.
Adjustments Adjusting the Magnetic Clutches A misaligned magnetic clutch can cause a very high and not adjustable torque at the ribbon unwinder. The distance between chassis of the magnetic clutch (2) and the armature disk (3) must be 0.1 mm . Danger! Risk of death via electric shock! ...
Adjustments Adjusting the Ribbon Saver The ribbon saver reduces the consumption of transfer ribbon amongst others by lifting the printhead while feeding blank label areas. The printhead will be lifted by eccentrics (6) which are controlled by a clock wheel (3) and an optical sensor (4).
Troubleshooting and Error Treatment Failure of Device Functions Functional error Possible remedy Medium is not transported Check electrical connections between PCB CPU and motor Check drive mechanism Replace the PCB Electronics Replace the PCB CPU Replace the motor No print image with medium Check the ribbon saver setting transport Check plug connections at the printhead...
Troubleshooting and Error Treatment Hardware Faults Error message Cause Fault recovery ADC malfunction Fault on the PCB CPU Replace the PCB CPU FPGA malfunction Fault on the PCB CPU Replace the PCB CPU Invalid setup Fault on the PCB CPU Replace the PCB CPU Voltage error Voltage of the battery on the...