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Service Manual
Hermes C
Label Printer
Made in Germany

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Table of Contents
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Summary of Contents for CAB Hermes C Series

  • Page 1 Service Manual Hermes C Label Printer Made in Germany...
  • Page 2 Edition: 03/2018 - Part No. 9009788 Copyright This documentation as well as translation hereof are property of cab Produkttechnik GmbH & Co. KG. The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original intended purpose demand the previous written authorization by cab.
  • Page 3: Table Of Contents

    Table of Contents Important Information ..........................4 Instructions ............................... 4 General Safety Instructions ........................4 Protective Devices ........................... 5 Handling Electricity ..........................5 Procedure in Case of Accidents ......................5 Environment ............................. 5 Tools ................................ 6 Maintenance ............................7 Cleaning by the Operator ......................... 7 Cleaning the Label Sensor ........................
  • Page 4: Important Information

    Important Information Instructions Important information and instructions are designated as follows: Danger! Draws attention to an exceptionally great, imminent danger to your health or life due to hazardous voltages. Danger! Draws attention to a danger with high risk which, if not avoided, may result in death or serious injury. Warning! Draws attention to a danger with medium risk which, if not avoided, may result in death or serious injury.
  • Page 5: Protective Devices

    Important Information Protective Devices Warning! There is a risk of injury if protective devices are missing or defective.  Replace all protective devices (covers, safety notices, grounding cables etc) after maintenance work has been completed.  Replace parts that have become defective or unusable. Wear protective goggles for: •...
  • Page 6: Tools

    Test collar for transfer ribbon winder (cab Part-No. 5534199) • Distance caliber 0,1 mm (cab Part-No. 5961064) • Gauge for brake adjustment at the label unwinder (cab Part-No. 5961092) Standard tools: • Screw driver Torx, size TX 10, TX 20 •...
  • Page 7: Maintenance

    Maintenance Cleaning by the Operator The following cleaning work is described in the “Operator's Manual“: • Cleaning the device • Cleaning the printheads • Cleaning the print rollers Cleaning the Label Sensor Figure 1 Cleaning the label sensor Danger! Risk of death via electric shock! ...
  • Page 8: Replacing Assembly Units

    Replacing Assembly Units Replacing the Printheads Notice! The replacement of both printheads can be done in the same manner. 1 Printhead 2 Connector (Data) 3 Connector (Power) 4 Threaded hole 5 Printing line Figure 2 Structure of the printhead Attention! The printhead can be damaged by static electricity discharges and impacts! ...
  • Page 9 Replacing Assembly Units Figure 4 Printhead replacement 2 5. Pull the printhead retainer (10) with the printhead out of the printer . 6. First disconnect the power cable (12), following the data cable (9). 7. Loosen 2 screws (13) and remove the printhead (16) from the printhead retainer (10). Figure 5 Printhead replacement 3 Installing the printhead...
  • Page 10: Replacing The Print Rollers

    Replacing Assembly Units Replacing the Print Rollers Notice! The replacement of both print rollers can be done in the same manner. Figure 7 Replacing the print rollers 1. Turn lever (4) counterclockwise to lift the printhead assembly. 2. Loosen screw (6). 3.
  • Page 11: Replacing The Transport Rollers

    Replacing Assembly Units Replacing the Transport Rollers Notice! The replacement of both transport rollers can be done in the same manner. 3 4 2 Figure 8 Replacing the transport rollers 1. Swing the locking system (4) away from the transport roller (2). 2.
  • Page 12: Replacing The Slipping Clutches

    Replacing Assembly Units Replacing the Slipping Clutches The rewinders for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the rewinder drive. The unwinders of the transfer ribbon are braked with slipping clutches during printing. Change a slipping clutch when it can no longer be set  5.1 on page 18. Removal and installation of the slipping clutch is also required for replacement of a winder.
  • Page 13 Replacing Assembly Units Replacing the slipping clutches at the rewinders 1 Collar of the belt gear 2 Winder axle 3 Coupling disks 4 Slipping clutch 5 Snap ring Figure 10 Slipping clutches at the rewinders 1. Unplug the printer from the electrical outlet. 2.
  • Page 14: Replacing The Brake Shoe At The Label Unwinder

    Replacing Assembly Units Replacing the Brake Shoe at the Label Unwinder 9/4x Figure 12 Brake at the label unwinder 1. Turn the knurled knob (8) counterclockwise and remove the margin stop (10) from the unwinder. 2. Loosen 4 screws (9) remove the wall spacer (7). 3.
  • Page 15: Replacing The Label Sensor

    Replacing Assembly Units Replacing the Label Sensor Notice! Soiling of the label sensor can also cause malfunctions.  Before replacing the label sensor, check whether it is soiled and clean it if necessary.  3.2 on page 7 Figure 13 Replacing the label sensor Danger! Risk of death via electric shock!
  • Page 16: Replacing The Pcb Cpu

    Replacing Assembly Units Replacing the PCB CPU Danger! Risk of death via electric shock!  Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged. 1.
  • Page 17: Replacing The Power Supply Unit

    Replacing Assembly Units Replacing the Power Supply Unit Danger! Risk of death via electric shock!  Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged. 1.
  • Page 18: Adjustments

    Adjustments Measuring and Adjusting the Winding Torques The rewinders for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the rewinder drive. The unwinders of the transfer ribbon are braked with slipping clutches during printing. The correct setting of the torques of these slipping clutches is necessary for: •...
  • Page 19 Adjustments Figure 17 Measuring the winding torque at the transfer ribbon rewinder (left) and unwinder (right) Danger! Risk of death via electric shock!  Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
  • Page 20 Adjustments Internal Rewinder Measurement of the winding torque at the internal rewinder occurs by determining the pulling forces with a cord wrapped around the rewinder. The physical relation between the torque and the pulling force is: F= M / r Pulling force [N], Winding torque [Ncm], Radius of the rewinder (38 mm)
  • Page 21: Adjusting The Winding Torques

    Adjustments 5.1.2 Adjusting the Winding Torques The winding torque of a winder can be changed at the knurled ring of the respective slipping clutch. The numbers on the knurled ring stand for the value of the winding torque: • 1: Lowest winding torque •...
  • Page 22: Adjusting The Brake At The Label Unwinder

    Adjustments Adjusting the Brake at the Label Unwinder The brake (9) at the label unwinder is switched on and off by the movement of the swing arm (1). The correct adjustment of the switching point guarantees an accurate label transport and a high positioning accuracy of the peeled labels.
  • Page 23: Adjusting The Label Feed

    Adjustments Adjusting the Label Feed The label material (2) must run touching guide faces (1) of the chassis. Figure 22 Material at the guide faces If the material drifts sidewards the pinch rollers (4,7) of the transport system and the backfeed system can be adjusted.
  • Page 24: Adjusting The Printing Mechanism

    Adjustments Adjusting the Printing Mechanism Major adjustment of the printing mechanism beyond format-based settings is only required if the printhead assembly has been removed or parts in this area have been replaced. Excluded from this is the replacement of the printhead, after which readjustment is generally not required.
  • Page 25: Adjusting The Printhead Position

    Adjustments 5.4.2 Adjusting the Printhead Position In order to achieve the best possible print image the following printhead settings are necessary: • Align the heating line with the highest point of the print roller. Density of the print image is the greatest at this point.
  • Page 26: Adjusting The Printhead Pressure

    Adjustments 5.4.3 Adjusting the Printhead Pressure The printhead pressure can be changed with the screws (1a) and (1b) at the inside and outside of the printhead. Increasing the printhead pressure leads to an improvement of the print image density on the corresponding side and to a shifting of the ribbon feed path to the other side.
  • Page 27: Adjusting The Transfer Ribbon Feed Path

     If there are differences between the print positions of the two print units in the feed direction adjust the parameter Offset upper-lower head  Configuration Manual. When using standard cab media, the test printout must show lines with sharp contours and black areas without any parts missing.
  • Page 28: Adjusting The Belt Tension

    Adjustments Adjusting the Belt Tension Danger! Risk of death via electric shock!  Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged. Figure 29 Adjusting the belt tension Notice! The adjustment of all belt tension brackets can be done in the same manner.
  • Page 29: Adjusting The Magnetic Clutches

    Adjustments Adjusting the Magnetic Clutches A misaligned magnetic clutch can cause a very high and not adjustable torque at the ribbon unwinder. The distance between chassis of the magnetic clutch (2) and the armature disk (3) must be 0.1 mm . Danger! Risk of death via electric shock! ...
  • Page 30: Adjusting The Ribbon Saver

    Adjustments Adjusting the Ribbon Saver The ribbon saver reduces the consumption of transfer ribbon amongst others by lifting the printhead while feeding blank label areas. The printhead will be lifted by eccentrics (6) which are controlled by a clock wheel (3) and an optical sensor (4).
  • Page 31: Troubleshooting And Error Treatment

    Troubleshooting and Error Treatment Failure of Device Functions Functional error Possible remedy Medium is not transported Check electrical connections between PCB CPU and motor Check drive mechanism Replace the PCB Electronics Replace the PCB CPU Replace the motor No print image with medium Check the ribbon saver setting transport Check plug connections at the printhead...
  • Page 32: Hardware Faults

    Troubleshooting and Error Treatment Hardware Faults Error message Cause Fault recovery ADC malfunction Fault on the PCB CPU Replace the PCB CPU FPGA malfunction Fault on the PCB CPU Replace the PCB CPU Invalid setup Fault on the PCB CPU Replace the PCB CPU Voltage error Voltage of the battery on the...
  • Page 33: Block Diagram

    Block Diagram Figure 34 Block diagram Hermes C...
  • Page 34: Layout Diagram Cpu

    Layout Diagram CPU Figure 35 Layout diagram PCB CPU - components side...
  • Page 35 Layout Diagram CPU Figure 36 Layout diagram PCB CPU - soldering side...
  • Page 36: Index

    Index Accidents ..........5 Safety instructions ......4 Slipping clutches Adjustment ........21 Belt tension ........28 Replacement .......12 Block diagram ........33 Brake ........12, 13, 14 Test collar .........18 Brake label unwinder Torque..........18 Adjustment ........22 Transfer ribbon feed path ....27 Replacement .......14 Cleaning ..........7 Unwinder ........13, 19 Clutch ..........12 CPU ..........16...

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