Page 1 Quadro4Li Manual II: Administrator's Guide Edition 1, March 2014 SW Release 5.3.61 and higher...
Page 2: Table Of Contents
Quadro4Li Manual II: Administrator's Guide Table of Contents Manual I: see Installation Guide Step-by-step guide to install and configure Quadro basically. Manual II: Administrator's Guide About this Administrator's Guide ......................4 Quadro’s Graphical Interface ........................5 Administrator’s Main Page ..............................5 Recurrent Buttons ................................
Page 3 Quadro4Li Manual II: Administrator's Guide Upload Universal Extension Recordings - Hold music ....................59 Extension Codecs ..............................60 Call Park and Directed Call Park Services ....................... 61 Receptionist Management ............................61 Extensions Directory ..............................65 Authorized Phones Database ............................66 Call Back Services ..............................
Page 4 Quadro4Li Manual II: Administrator's Guide Administrator’s Additional Features ..........................132 Incoming Call Blocking and Outgoing Call Blocking......................132 Voice Mail Profiles ..............................133 Logout ..................................135 Appendix: PBX Services for Quadro’s Administrator .................. 136 Appendix: Extension User's Welcome Page ..................... 137 Appendix: System Default Values ......................
Page 5: Manual Ii: Administrator's Guide
Manual-I: Installation Guide gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully configuring the Quadro IP PBX, users will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access the Internet from devices connected to the LAN.
Page 6: Quadro's Graphical Interface
Quadro4Li Manual II: Administrator's Guide Quadro’s Graphical Interface Quadro’s Graphical Interface Administrator’s Main Page When the administrator logs in, the Quadro Management page is displayed with a table of active calls (including information about call peers, call duration and start time) at the startup. The button Terminate next to each active call is used to terminate the corresponding call. Here the administrator may access the following settings and perform the actions: Fig.
Page 7: Recurrent Buttons
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Recurrent Buttons Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons. Button Description Button Description This button leads back to the previous This button returns you to the page you were page of a fixed sequence of pages (used previously on.
Page 8: Administrator's Menus
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Administrator’s Menus System Menu Fig. II-1: System Menu in Dynamo theme Fig. II-2: System Menu in Plain theme System Configuration Wizard The System Configuration Wizard allows the administrator to define the Quadro’s Local Area Network settings and to specify regional configuration settings to make Quadro operational in its LAN.
Page 9 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The System Configuration page contains the host name, IP address and Subnet Mask information about the Quadro LAN interface. These settings make Quadro available to the internal network. The System Configuration page offers the following input options: Host Name requires a host name for the Quadro device.
Page 10: Internet Configuration Wizard
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Internet Configuration Wizard The Internet Configuration Wizard allows the administrator to configure the WAN interface settings and to adjust Quadro’s connectivity with an external network. The Internet Configuration Wizard MUST be run for Quadro to be connected to the Internet.
Page 11: Automatic Provisioning
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Min Data Rate text field requires the amount of upstream bandwidth that ought to remain for data applications even if voice applications use the entire available upstream bandwidth. The value selected here needs to be smaller than the upstream bandwidth and is measured in kbit/s.
Page 12: Needed Bandwidth For Ip Calls
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Needed Bandwidth for IP Calls The bandwidth required by an IP call depends on the codecs used and these specifications are listed in the tables below: Required Bandwidth for Standard Packets: Packet Needed bandwidth in kbit/s using the Codecs: Size in G.711u/G.711...
Page 13 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The System Security Settings page includes the following components: The Security Level table - allows selecting the Security Level defining requirements to the IP Lines' password strength and the Security Report granularity. The security levels are as follows: •...
Page 14: Status
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Settings page includes following components: Enable SIP IDS checkbox selection allows to prevent the SIP attacks. The Add the IP address into the Blocked IP list in Firewall checkbox allows to block SIP attacker’s IP address. SIP attacker’s IP address will be blocked by Quadro Firewall and...
Page 15: Network Status
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Network Status The Network Status page includes the following information about Interfaces: Interface Name lists the Network interfaces available on the Quadro (LAN, WAN, IPSec and a number of PPPs, depending on the number of active PPP connections).
Page 16: Lines Status
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • Receive Overrun Errors - number of received overrun errors that occur when the receive buffer is not large enough to hold all incoming packets. This error usually appears due to a slow receiving system.
Page 17 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Static Parameters: Extension shows the extension number of the selected telephone line. Display Name shows the corresponding name. Phone State may have the value On Hook or Off Hook. For IP Line Status, this field may additionally have Not Configured and Temporary Offline values.
Page 18 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Static Parameters: B channel - the state of the channel (enabled or disabled) State - the current state of the channel (free, busy or N/A) Dynamic Parameters: Caller Party - this parameter appears when a call is...
Page 19: Memory Status
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Memory Status The Memory Status page includes tables with the available User Space information for each extension. These tables display the space used by the voice mailbox and uploaded/recorded system greetings. It shows...
Page 20: Ip Lines Registration Status
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The SIP Tunnels to Slave Devices and SIP Tunnels to Master Devices tables list the SIP tunnels between local and the remote Quadros (see SIP Tunnel Settings). The SIP Tunnels to Slave Devices table lists those tunnels where local Quadro acts as a master.
Page 21: Ip Routing Configuration
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus IP Routing Configuration Routing is used to relay information across the Internet from a source to a destination. Along the way, at least one intermediate node is typically encountered. Routing is different than bridging. The main difference between bridging and routing is that bridging operates at the OSI Data Link Layer (Level Two Media Access Control Layer) and routing operates at OSI Network Layer (Level Three).
Page 22 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Add IP Policy Route page offers the following input options: Priority requires a numeric value (from 1 to 252) to define the priority of the routing rule. The lower the number, the sooner the routing rule will take effect (higher priority).
Page 23: Configuration Management
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Configuration Management The Configuration Management page assists the administrator with managing the system configuration settings and voice data. For example, the administrator is able to backup and download the settings to a PC and then upload and restore them back to the Quadro. Additionally, this page provides the possibility of restoring the factory default configuration settings.
Page 24: Legible Configuration Management
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Please Note: Unlike the factory default settings restore procedure initialized from the Reset button on the Quadro board, this link will keep the following data: • Call Statistics • Transfer Statistics • System Events •...
Page 25 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The System Events page may be accessed through the Events link from the main menu. It lists information about system events that have occurred on Quadro. When a new event takes place, a record is added to the System Event table.
Page 26 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Numerous circumstances may cause a certain application on Quadro to flag an event. The Event Settings page lists all possible events on the Quadro and allows controlling notification (action) when an event takes place.
Page 27: Time/Date Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Actions that are not allowed for the selected event (like mail notification if the PPP link is down or the mail server has been configured improperly) are hidden. For multiple events editing, actions that are not appropriate for least one of the selected events will also be hidden.
Page 28: Mail Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Mail Settings The System Mail Settings page allows you to send warnings automatically about the board status or problems to the administrator. System events that require email notification are selected on the Events page.
Page 29: Sms Settings
Firmware Update This window allows updating the software of Quadro by installing new firmware (image). Users registered at Epygi will receive a notice when new firmware is available and will be able to download it from the Epygi Technical Support WEB page.
Page 30 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Please Note: Installing new firmware will take about 15 minutes. During this time, Quadro, telephony and Internet access will be disabled. The firmware update will cause the loss of the following data: •...
Page 31: Automatic Firmware Update
The detailed instructions on the functionality of automatic firmware update as well as server configuration are described in the “Automatic Firmware Update” document which you can find at the Epygi Web support portal. This page consists of the following components: The Enable Automatically Firmware Update checkbox selection enables the automatic firmware update service on the Quadro.
Page 32: Networking Tools
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • Check and update – choose this selection to check and automatically install the new firmware on the Quadro as it becomes available on the server. With this selection, on the indicated weekday and time, on daily or weekly basis, the Quadro will check for a new firmware available on the server, will automatically download and install it on the Quadro.
Page 33: Diagnostics
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus System Contact text field requires optional information about the contact person responsible for the SNMP management in the defined network. Field may indicate the point person’s name, email address, phone number or other contact information.
Page 34: System Logs
• The Download all Logs button is used to download all logs to the local PC as a *.tar archive file. These logs can then be used by the Epygi Technical Support Office to determine the problem that has occurred on your Quadro.
Page 35: Features
Telnet protocol (port number 645) and access the logs selected on this page. This is done for remote Quadro’s diagnostics and is mainly used by Epygi’s Technical Support Office. To make the Quadro’s logs open for remote access, appropriate Firewall level or Filtering Rules must be created.
Page 36: Upload Language Pack
Quadro and the feature will receive the status Activated. To receive a Feature Key, register the Quadro device and send a corresponding request to Epygi's Technical Support. This request must include the Unique ID that is displayed in the Features page above the features list.
Page 37: Update Languages For Ip Phones
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Pressing Save will start uploading the custom language pack to the board. Attention: Pressing the Save button will stop some vital processes on the Quadro, therefore you will need to reboot your device manually even if you have cancelled the language pack update procedure on the following steps.
Page 38 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The GUI Access Password offers the following components: • The Old Password text field is only present when modifying the Administrator account password and requires the current password of the Administrator. An error message prevents entering the wrong password.
Page 39 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus On the Change Access Rights page, Grant Access/Deny Access functional buttons are used to grant or deny access to certain GUI page(s) for the selected user. When access to a certain GUI page is denied for a user, the “You are not authorized to access this page!”...
Page 40: Users Menu
Instead, inactive extensions have a voice mailbox available to store the messages from callers. Quadro4Li has no FXS lines, only IP lines are available. Attendant extensions are dedicated to the IVR system on the Quadro. These extensions are used by callers to reach Quadro’s users and use the remote access and call relay services.
Page 41 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Attention: The system is limited to 100 extensions. Once the number of extensions in the Extensions table reaches 100, there will be no more possibility to add new extensions. The Extensions table is a list of all extensions and their parameters.
Page 42: User Extension Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Edit opens the Edit Entry page where a newly created user or attendant extension settings might be adjusted. To operate with Edit, one or more record(s) have to be selected, otherwise the “No records selected” error message will appear.
Page 43 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Use Kickback checkbox enables the Kickback service on the extension for the blind call transfer. When the extension transfers the call to the other extension and if there is no answer from the destination side, the call will automatically get back to the extension who initiated the transfer instead of getting into the destination's voice mailbox or being disconnected.
Page 44 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Watch Access List The Watch Access List page is used to define a list of extensions that are capable to watch the current extension calls and to define the appropriate permissions. This page contains the following functional buttons:...
Page 45 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus SIP Port indicates the host port number to connect to the SIP server. The SIP server port may only contain digit values, otherwise the error message “SIP Server Port is incorrect” will be displayed when applying the extension settings. If the SIP server port is not specified, Quadro will access the SIP server through the default port 5060.
Page 46 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus When the Enable RTP Proxy checkbox is selected, incoming and outgoing RTP streams to and from the remote SIP phone will be routed through Quadro. When the checkbox is not selected, RTP packets will be moving directly between peers.
Page 47 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus For the SIP call type, the SIP address should be defined, for the PSTN call type, the PSTN user number should be defined here. For the Auto call type, a routing pattern needs to be defined.
Page 48 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Shared Mailbox section is used to setup a mailbox sharing. The Edit Voice Mailbox Access List link goes to the page where a list of PBX extensions can be defined for which the mailbox of the current extension will be shared and accessible without password authentication.
Page 49: Pickup Group Extension Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus 8. Licensing This page is only available if the corresponding licensing is enabled from the Features page. This group allows you to configure the extension to be used by the Quadro Communication Manager...
Page 50 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus 1. General Settings (for pickup group extension) This group requires personal extension information and has the following components: Display Name is an optional parameter used to recognize the caller. Usually the display name appears on the called party’s phone display when a call is made or a voice mail is sent.
Page 51: Call Park Extension Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Add functional button opens an Add Entry page where a new user with corresponding permissions might be created. This page consists of the following components: Call Type lists the available call types: •...
Page 52: Paging Group Extension Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Park Access List This page is used to define a list of extensions that are allowed to park the call to the corresponding call park extension. The wildcard is supported in the Address field to add a group of extensions with one entry.
Page 53 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • • • snom 710 Grandstream GXP1400 Yealink SIP-T22P • • • snom 720 Grandstream GXP1405 Yealink SIP-T26P • • • snom 760 Grandstream GXP1450 Yealink SIP-T28P • • • snom 820 Grandstream GXP2000 Yealink SIP-T32G •...
Page 54: Attendant Extension Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Paging Group of Extension page lists all to be paged, i.e. those that will automatically go off-hook (by automatic activation of the phone’s speaker) once the call to the paging group comes in.
Page 55 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Extension to forward drop down list is used to choose the extension where the incoming FAX addressed to the Quadro’s Auto Attendant will be forwarded. The list contains only those extensions that have FAX support enabled. FAX support can be enabled from the Extension Codecs page.
Page 56 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • Recurring Attendant Prompt - this group allows updating the active recurring Auto Attendant message (played after the Attendant Welcome Message and then periodically repeated while being in the Auto Attendant), downloading it to the PC, or restoring the default one. The group offers the following components: Upload new Recurring Attendant Prompt indicates the file name used to upload a new recurring auto attendant prompt.
Page 57 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Edit Scenario page consists of two pages for menu configurations: The Main menu configuration page and the Submenus configuration page. The Main menu is the menu where all incoming calls to the certain Auto Attendant will be placed first. The Submenus are the supplementary menus which can be called from the other menus.
Page 58 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Add link opens the Add Option page where the actions for previously unspecified inputs can be configured. Edit link opens the Edit Option page where the actions of previously configured User Input options can be adjusted.
Page 59 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Incorrect number handling link opens the Edit Incorrect Number Handling page which is similar to Edit Option page to configure the action taken when the user has selected a destination that resulted in a failed call, such as an invalid extension number.
Page 60: Upload Universal Extension Recordings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Press the Add button on the Extensions Management page. The Add Entry page will appear in the browser window. Enter the desired extension number in the Extension text field and select the extension type from the Type drop down list.
Page 61: Extension Codecs
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus corresponding extension and will then announce "You do not have enough space". Please Note: It is recommended to use a piece of music not longer than one minute in order to leave enough space for user defined messages and voice mails.
Page 62: Call Park And Directed Call Park Services
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus line). This checkbox enables the modem tone detection and the G.711 codec support for the data transmission from/to the modem attached to the line. During data transmission, Silence Suppression (see Settings) and Echo Cancellation are being disabled on the line.
Page 63 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Receptionist service requires called extensions to use one of the following SIP Phones. • • snom 320 Aastra 6730i • • snom 360 Aastra 6731i • • snom 370 Aastra 6735i •...
Page 64 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus When an incoming call addressed to the certain manager comes in, the receptionist can see the corresponding programmable key blinking and the caller’s ID on the phone’s display. The receptionist is able to intercept the incoming call by pressing the blinking key. The caller will then be connected to the receptionist.
Page 65 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus have selected snom 320/360/370/720/760/ 820/821/870, Grandstream GXP 2000/2100/2110/2120, Yealink T-28P/T-26P/T-38G IP phones from the Phone Model drop down list, the next page in the wizard will be the Receptionist Phone Configuration Wizard – Hardware Modules. For all other phone models, this page is skipped.
Page 66: Extensions Directory
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • CallBack – calls back to the last caller. • LineInfo – gets the IP line information from the Quadro. • CallBlk – blocks the last caller. For snom phones, when multiple IP lines are selected on the...
Page 67: Authorized Phones Database
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Move Up and Move Down are used to move the selected record one level up or down in the Extensions Directory table. The sequence of the entries in the Extensions Directory is important if several records match the same spelled name.
Page 68: Call Back Services
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Fig. II-120: Authorized Phones Database - Add Entry page The Login Extension drop down list provides all existing extensions on the Quadro. When calling the Quadro Auto Attendant, a trusted user will automatically be logged in as the selected extension, i.e., the extension number and its password will be automatically submitted by the Quadro system.
Page 69 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Codes) to create a new trusted PSTN Caller as well as to modify the Call Back destination for the already registered Caller in the Authorized Phones Database. Entering the Permanent Call Back reconfiguration menu, the system will ask the caller to login by dialing the number and an appropriate password for the Quadro's extension that is used as login extension in Call Back settings.
Page 70: Telephony Menu
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Telephony Menu Fig. II-121: Telephony Menu in Dynamo Theme Fig. II-122: Telephony Menu in Plain Theme Call Statistics The Call Statistics page consists of five tables. They provide information on successful, unsuccessful and missed incoming and outgoing calls on the first three tables, statistics settings in the fourth table and automatically downloading the call statistics in the fifth one.
Page 71 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Automatically Download page is used to configure the automatic downloading of the call statistics. Two options of downloading the call statistics are available: uploading the call statistics file to the server or sending it to the mailing address.
Page 72 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • The From and To text fields are used to search by date and time. The data must be entered in either of the following formats: dd-mm-yyyy hh:mm:ss or dd-Mon-yyyy hh:mm:ss. The time criteria are optional. The From requires an earlier date and time than the To field.
Page 73: Rtp Statistics
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus To Reset the Statistics Press the Clear All Records button in the Call Statistics Settings page. Confirm the deletion by clicking on Yes. The call statistics will then be deleted. To abort the deletion and keep the statistics information, click on No.
Page 74: Fax Statistics
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus This page consists of a Notify checkbox, which enables the call quality monitoring mechanism corresponding event notifications, and a Call Quality less than drop down list where the least satisfactory call quality should be selected. When a call with the quality less than the level selected here is registered on the Quadro, an event notification will appear.
Page 75: Host Aliases For Sip
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • High availability will apply SIP timers to shorten the call establishment, registration confirmation and registration failure procedures. This selection provides more firmness to the SIP connection but increases the network traffic on the Quadro.
Page 76: Nat Traversal Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Packetization Interval is the time interval between two RTP packets of the same stream. If the interval is increased, the overhead is decreased but the voice quality may deteriorate as a result. If the interval is decreased, the network load is increased and the delay is reduced.
Page 77 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The General Settings page consists of a manipulation radio buttons group to select the mode of the NAT Traversal usage for the SIP traffic (any incoming and outgoing SIP messages from and to the Quadro will be routed through the NAT PC).
Page 78 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The STUN Parameters page enables automatic NAT configuration through the STUN server and is used to configure the STUN (Simple Traversal of UDP over NAT) client on the Quadro. This page requires the following data to be inserted: The STUN Server text field requires the STUN server’s hostname or IP...
Page 79: Line Settings
LAN side, assign the corresponding IP line to an active extension, and use SIP phones as a simple phone with all telephony services of the Quadro (for example, call hold, waiting, transfer, etc). There are 16 IP lines available on Quadro4Li. The IP Lines Settings page displays a table with the available IP lines on the Quadro.
Page 80 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Inactive – this selection disables the corresponding IP line. SIP Phone – this selection configures the IP line for a SIP phone to be connected to the Quadro’s LAN. • Phone Model drop down list is used to select the IP phone model to be used by the receptionist.
Page 81: Supported Sip Phones
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Supported SIP Phones The following is the list of SIP phones that can be configured to work with Quadro IP PBXs using the Plug-and-Play and/or Auto-Configuration option: • • • snom 300 Aastra 6739i Grandstream GXP2100 •...
Page 82: Ip Phones Logo
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus For Aastra models the General Settings page contains the following components: • Local Dial Plan – indicates the number and pattern of digits dialed by the user in order to reach a particular destination.
Page 83: Isdn Settings
(Multiple Subscriber Number) service, i.e., it can be subscribed to multiple numbers from the CO, and two simultaneous calls can take place at a time. The ISDN Trunk Settings page is used to configure the ISDN trunk and their signaling. There are 4 ISDN trunks available on the Quadro4Li gateway.
Page 84 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Clicking on the corresponding ISDN trunk will lead to the ISDN wizard where trunk’s ISDN signaling settings can be configured. The ISDN Wizard consists of several pages. The ISDN Wizard – ISDN Settings allows you to choose the interface type and the connection type of the selected trunk(s).
Page 85 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The fields in the MSN Number column require the MSN numbers allocated to the Quadro. Please Note: At least one MSN number should be defined in this page. The system displays an error message if the same MSN number is used twice in this page.
Page 86 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus ISDN L3 Timers: • The T302 Timer text field requires the value for the T302 timer in milliseconds (digit values from 0 to 15000). It indicates that the time frame system is waiting for a digit to be dialed.
Page 87 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Override CLID with P-Asserted-Identity radio button selection enables SIP P-Asserted-Identity support. For the calls from SIP to ISDN if Invite SIP message contains a P-Asserted-Identity, then the CallerID on ISDN is sent with the original Caller ID, which comes from the identity field. SIP user agent should check for the existence of the P-Asserted-Identity, then the P-Preferred-Identity, then the Remote-Party-ID to fill the identity field.
Page 88: Gain Control
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus ISDN BRI Layer 2 Errors statistics: Incorrect Length shows the number of packets with an incorrect length. Bad Supervisory Frame shows the number of packets with an incorrect supervisory header. Bad Unnumbered Information Frame shows the number of packets with an incorrect unnumbered information frame header.
Page 89 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The SIP Tunnel Settings page is used to enable the Quadro as a slave or master device for SIP tunneling. The page consists of the following components: The Enable Tunnels to Slave Devices checkbox enables the Quadro as a master device and allows you to configure the SIP tunnels to the slave Quadros.
Page 90: Call Routing
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Tunnel Name text field requires the SIP tunnel name for the corresponding connection. System suggests you to start the SIP tunnel name with the “SIP_Tunnel_” words, according to the automatic prefix used for the SIP tunnels on the Quadro, however this is not mandatory.
Page 91 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Defining patterns in the Call Routing Table avoids registering Quadro at the routing management server and gives you an option to establish a direct connection to the destination or to use a SIP server for call routing.
Page 92 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus bypass the IVR system on the call path and establish a direct call. The two-stage dialing is available for PBX, ISDN, and E1/T1 (if available on the model) call types. Suffix requires entering the symbols (letters, digits and any characters supported in the SIP username) that will be placed in the end of the routing pattern.
Page 93 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The second page of the Call Routing Wizard offers different components depending on the Call Type selected on the previous page. Use Extension Settings drop down list is applicable to SIP and IP-PSTN call types and allows you to select the extension (also Auto Attendant) on behalf of the call that will be placed.
Page 94 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus If the authentication is configured based on the caller’s address, callers will pass the authentication automatically; otherwise they will be required to identify themselves by a username and a password. • The Client Code Identification checkbox selection activates the code identification feature: a caller, after dialing the destination phone number, may optionally enter “*”...
Page 95 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Call Routing Wizard - Page 3 appears if the Fill Call Source Information checkbox had been enabled on Page 1 of the Call Routing Wizard. It will require information about the inbound caller.
Page 96 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Call Routing Wizard – Routing Overall Call Limitation Settings - Edit Entry page appears if the Set Calling Time Limit checkbox previously had been enabled on Page 1 and allows to define the available duration of the calls with the selected routing rule as well as to specify the Expiration/Renewal Date for the available calls duration.
Page 97: Local Aaa Table
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Call Routing Wizard - Class of Services - Edit Entry page is used to assign the defined class of services to a certain call routing pattern. To use Class of Service feature for the corresponding routing rule, it should be enabled from the Class of Service page.
Page 98: Global Speed Dial Directory
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Call Routing – Local AAA Table - Add Entry page offers a group of manipulation radio buttons to select the type of authorization and the following other parameters: • Authentication by Caller ID – this selection is used to set the authentication based on the caller’s phone number (which is...
Page 99: Allowed Characters And Wildcards
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Enter a Description if needed. Enable the Filter on Source / Modify Caller ID checkbox, if the route functionality should be limited. This is dependent on the source caller information. Enable the Set Date/Time Period(s) checkbox if a route should be functional within certain time/date intervals.
Page 100: Best Matching Algorithm
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The pattern is 2{11-15,a-d}5. Numbers matching the pattern are 2115, 2125, 2135, 2145, 2155, 2a5, 2b5, 2c5, 2d5. • Use an exclamation point to exclude a character or a string from a set.
Page 101 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The more braces a pattern contains, the higher its priority. The number of asterisks (“*”) Criterion 8 The fewer asterisks a pattern contains, the higher its priority. The value of the metric Criterion 9 The lower the metric of a pattern is, the higher its priority.
Page 102: Voip Carrier Wizard
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Step 3: The new sub-lists are arranged separately from each other by the number of matching digits outside the braces/brackets (Criterion 3). The patterns that contain the same number of matching digits are grouped into sub-lists.
Page 103 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus VoIP Carrier Wizard – Page 2 is used to define VoIP Carrier Settings. The page contains following components: 1. VoIP Carrier Common Settings The Account Name text field requires a username for authentication on the defined SIP server.
Page 104: Radius Client Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus both local PSTN emergency codes and ITSP codes configured, when dialing the certain emergency code, Quadro will first try to reach the local PSTN allocated emergency destination, and if failed will dial the ITSP emergency destination.
Page 105: Voice Mail Common Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Confirm Secret Key field is used to verify the secret key. If the entered Secret Key does not correspond to the one in the Confirm Secret Key field, the error message “The Secret Key does not match.
Page 106: Dial Plan Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • Date - the date the voice mail was received. To insert the predefined tag to the subject line, you should simply click on the corresponding tag. The following format should be maintained to create a flexible subject:...
Page 107 The Key System Emulation page is used to configure and setup the Shared Line Appearance (SLA) lines on the Quadro. The available SLA lines and their configuration parameters are listed in the table on this page. The Quadro4Li product has 8 SLA lines. Quadro4Li; (SW Version 5.3.x)
Page 108 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Pressing on the SLA# link will open the corresponding SLA line settings (see below). The Advanced Configuration link moves to the System Advanced Settings page that used enable/disable the blind transfer service from SLA lines to extensions or their voice mailboxes.
Page 109 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Forwarding for SLA# links in the Advanced Settings column refer to the Advanced Settings for SLA# page where the unconditional or no answer call forwarding can be configured for each SLA line.
Page 110: Key System Advanced Configuration
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus • Off - no music will be played. • Own Music - the current user will define the music that will be played to them self while being on hold. • Remote Party's Music - the current user will hear the remote party's hold music, if enabled, and sent by remote party.
Page 111: Class Of Service
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The RTP Streaming Channels page consists of a table where RTP channels are listed. Add opens the Add Entry page where a new RTP channel can be added. The Add Entry page includes the following text fields: The RTP Channel Name text field requires the name or the number of the RTP channel.
Page 112 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Class of Service page offers the following components: Enable Class of Service checkbox is used to enable the Class of Service functionality on the Quadro and consists of the following components: Add opens the Class of Services - Add Entry page where a new class of service can be created.
Page 113: Internet Uplink Menu
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Internet Uplink Menu Fig. II-188: Internet Uplink menu in Dynamo theme Fig. II-189: Internet Uplink menu in Plain theme PPP/ PPTP Settings The PPP/PPTP Settings page is used to establish a connection over the DSL link, or any other type of uplink, to the ISP. A connection is needed to set up and make or receive calls through PPP over Ethernet.
Page 114: Advanced Ppp Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Advanced PPP Settings The Advanced PPP Settings are used to enable/disable certain parts of the negotiation process during connection establishment. These settings are available only if Quadro has a PPPoE WAN interface. Attention: Disabling any of the services below may cause problems when establishing a connection including the complete connection failure. The default settings should be changed only if the ISP (Internet Service Provider) specifically requires it or if the peer system has problems with one of the services listed below.
Page 115 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Establishing an IPSec connection normally requires the functionality of a VPN gateway on each side of the communication line. An intelligent Internet access router, for example Quadro, delivers this function but also PCs or workstations may also be equipped with VPN gateway functionality. Home offices typically prefer dynamically allocated IP addresses.
Page 116 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Peer type drop down list is used to choose the remote machine type for the IPSec Connection to be established. If the list does not include the required type of machine, choose Other.
Page 117 The Local ID and Remote ID text fields may have the values in one of the formats presented below: IP address – example: 10.1.19.32. Host name – example: vpn.epygi.com. This form requires additional resources to resolve the host name, therefore it is not recommended to use this format.
Page 118 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Manual Keying page offers following components: Depending on the selected encryption and authentication services of the prior page (IPSec Connection Properties) you will get some of the following text fields: • DES Encryption Key •...
Page 119 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Connections page lists all existing connections are listed, characterized by their Connection Name, Type of the connection (PPTP or L2TP), the Client/Server mode, the State of the connection and the Remote Hostname IP (the IP address or the hostname of the connection peer).
Page 120 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The manipulation radio buttons selection on this page allows you to choose whether the new connection will be a client or a server. For the Client radio button selection, no further details need to be provided. For the Server radio button selection, the...
Page 121: Dynamic Dns Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus To Manage an RSA key for the IPSec Connection Press the RSA Key Management button on the IPSec Connection Settings page. The IPSec Connection RSA Key will appear in the browser window. Select the RSA key length and press Generate to generate a new RSA public key. This may take several seconds.
Page 122: Firewall And Nat
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Firewall and NAT The Firewall Configuration page allows setting up a firewall, configuring the security level and enabling the NAT and IDS services of Quadro. A Firewall is a security service configured by the Quadro administrator based on various criteria. The firewall allows or blocks traffic based on policies, services and/or IP addresses.
Page 123 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus View All displays all configured filters specified by their State (enabled or disabled), the selected Service, the set Action (allowed or blocked), the IP addresses the filters apply to (if Restricted) and the destination of port forwarding (Redirect to, in case of Incoming Traffic/Port Forwarding).
Page 124: Service Pool
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Port Translation text field is available for “Allowed” action only and optionally requires the port number that will stand instead of the original port number when incoming packet is being forwarded. If this field is left empty, the original port number will be used when forwarding the packet.
Page 125: Ip Pool
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Add page is used to add new services and includes the following text fields and buttons: Service Name requires a name for the service that should be added. Protocol includes a list of possible protocols to be selected.
Page 126 Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The IP Pool Group Configuration page displays a list of all the added member IP addresses for the selected group. It offers the following components: Current Group provides read-only information about the current group name the members are listed for.
Page 127: Ids Log
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus IDS Log The IDS logging page contains information about dropped packets and the senders responsible for those packets. IDS discards dangerous packets or packets including intrusion attacks. It generates a table with the IDS log report. The administrator can be...
Page 128: Network Menu
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Network Menu Fig. II-218: Network menu in Dynamo theme Fig. II-219: Network menu in Plain theme DNS Settings The DNS Settings page provides the option of setting up a name server for the Quadro. It offers the following components: The Nameserver Assignment radio buttons are as follows: •...
Page 129: Dhcp Server Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus Add functional link opens the page Add Host where a list of aliased can be defined for the certain device in the Quadro’s LAN. The page contains the following components: IP Address text fields require the IP address of the device in the Quadro’s LAN.
Page 130: Dhcp Advanced Settings
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus View DHCP Leases leads to the page where the DHCP leased LAN IP addresses are listed. The DHCP Leases page includes a list of the leased host addresses that are part of the Quadro’s LAN. For these hosts, Quadro acts as a server supplying them with a unique IP address.
Page 131: Dhcp Settings For The Vlan Interface
Quadro4Li Manual II: Administrator's Guide Administrator’s Menus The Option Value text field is used to insert the value of an option. Depending on the selected Option Value Type, this field should have the corresponding value. Warning messages will prevent saving if the value inserted in this field does not correspond to the requirements of the Option Value Type.
Page 132: Registration Form
Quadro, and it has been created for customer support purposes. The page requires customer registration at the Epygi Technical Support Center. It provides several links offering the following registration options: Register now leads to the Epygi Technical Support System Registration page and requires customer’s information to...
Page 133: Administrator's Additional Features
Quadro4Li Manual II: Administrator's Guide Administrator’s Additional Features Administrator’s Additional Features Incoming Call Blocking and Outgoing Call Blocking The Incoming Call Blocking and Outgoing Call Blocking pages offer extended features for the administrator to activate incoming/outgoing call blocking services for certain callers. The users cannot change this information.
Page 134: Voice Mail Profiles
Quadro4Li Manual II: Administrator's Guide Administrator’s Additional Features Voice Mail Profiles When the administrator accesses the Voice Mail Settings of an extension, there is an additional Voice Mail Profiles link present that leads to the page where custom voice mail profiles and their settings can be defined.
Page 135 Quadro4Li Manual II: Administrator's Guide Administrator’s Additional Features Add opens the Add Entry page where a new Profile Name should be defined. Edit opens the Edit Entry page where Voice Mail Profile settings should be defined. Fig. II-235: Voice Mail Profiles – Add Entry page The Voice Mail Profiles - Edit Entry page is used configure the profile specific voice mail settings.
Page 136: Logout
Quadro4Li Manual II: Administrator's Guide Administrator’s Additional Features PBX - local calls to Quadro extensions; SIP - calls through a SIP server; Auto - for undefined call types. Destination (independent on whether it is a PBX number or SIP address) will be reached through Routing;...
Page 137: Appendix: Pbx Services For Quadro's Administrator
Quadro4Li Manual II: Administrator's Guide Appendix: PBX Services for Quadro’s Administrator Appendix: PBX Services for Quadro’s Administrator The following PBX Services are accessible at the dial tone, characterized by beginning with the key Administrator Login  Allows to modify Auto Attendant greeting and menu messages, as well as to manage universal extension messages.
Page 138: Appendix: Extension User's Welcome Page
PBX, voice mail, a phone book, et cetera. Beyond that the Quadro4Li IP PBX provides capabilities you never believed were accessible in a customer premise telephony product.
Page 139: Appendix: System Default Values
Quadro4Li Manual II: Administrator's Guide Appendix: Software License Agreement Appendix: System Default Values Administrator Settings Parameter System Default Value Login name -admin Admin Settings Password - 19 Quadro Hostname quadro Quadro Domain Name epygi-config.loc 172.30.0.1 LAN IP Address Subnet Mask - 255.255.0.0 Disabled.
Page 140 Quadro4Li Manual II: Administrator's Guide Appendix: Software License Agreement Parameter System Default Value DCC Basic Support– no key found, iQall Toggling Support- no key found, IP phone support - no key found , Autodialer Support – no key found, QCM support – no key found.
Page 141 Quadro4Li Manual II: Administrator's Guide Appendix: Software License Agreement Parameter System Default Value Enable Welcome Message – enabled, Welcome Message, Recurring Attendant Prompt and Attendant Ringing Announcement – default, Attendant 00 Settings – SIP and SIP Same as for an extension.
Page 142 Quadro4Li Manual II: Administrator's Guide Appendix: Software License Agreement Parameter System Default Value Route Incoming Call to - 00, Use Default outgoing Caller ID – enabled, Default outgoing MSN – undefined, Advanced Settings – disabled. ISDN Trunks: Transmit Gain: 0...
Page 143: Extension Settings
Quadro4Li Manual II: Administrator's Guide Appendix: Software License Agreement Parameter System Default Value Domain name servers – 172.30.0.1 NBT name servers – 0.0.0.0 NTP servers – 172.30.0.1 Domain name – epygi-config.loc Overload tftp server name – 172.30.01 DHCP Server Statements: Authoritative –...
Page 144: Appendix: Software License Agreement
SOFTWARE. License. Epygi Technologies, Ltd. (the "Licensor"), hereby grants to you a non-exclusive right to use the Quadro Operational Software program, the documentation for the software and such revisions for the software and documentation as the Licensor may make available to you from time to time (collectively, the "Licensed Materials").
Page 145 If you have any questions about this Agreement, please write to Epygi at 1400 Preston Road, Suite 300, Plano, Texas 75093 or call Epygi at (972) 692-1166.

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