Product Support Options - Kodak DCS Pro SLR/n User Manual

Product Support Options

April 29, 2004
During the warranty period for the KODAK PROFESSIONAL DCS Pro SLR/n
Digital Camera, you are entitled to product support for both hardware and
software, provided your camera is registered with Eastman Kodak Company.
You may register with Kodak via mail, fax, or through Kodak's World Wide
Web site: http://www.kodak.com/go/DCSRegister.
Support is provided through a variety of options:
1. Technical Support through the Web site (http://www.kodak.com):
Support includes FAQs (Frequently Asked Questions), downloadable
software updates, and technical topic articles for reading and
downloading.
2. FaxBack Documents on a variety of subjects. In North America, the
FaxBack system is available at the following phone number:
1-800-508-1531
3. Authorized Dealers:
Contact your authorized KODAK PROFESSIONAL dealer for help with
camera operation and connection to your computer. Many dealers can
also provide training for your graphics application software,
integration consulting, and optional equipment. Authorized dealers
can also provide help in purchasing a service maintenance agreement.
4. Telephone Support:
Telephone support is available without charge during your warranty
period only, by calling:
United States:
Outside United
States:
Your camera must be registered with Kodak to qualify for no-charge
support. You will be asked to provide the serial number of your
camera, and proof of purchase also may be requested to verify the
current status of your warranty. Cameras found to be out of warranty
will require a credit card payment for each call incident. There is no
charge to register your camera with Kodak.
Call 1-800-23-KODAK (1-800-235-6325)
Contact your local Kodak service representative
Warranty
D-5