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Chapter 12: Status Reports
Figure 12-2. Statistics status.
You can find detailed statistics reports by selecting the various submenus.
12.3 Support Reports
The Support Report provides useful status information that will assist the Black Box Technical Support team to solve any problems you may
experience with your console server.
If you do experience a problem and have to contact tech support, make sure you include the Support Report with your email support request. The
Support Report is generated when the issue is occurring, and is attached in plain text format.
Figure 12-3. Support report.
Select Status: Support Report and you will be presented with a status snapshot.
Save the file as a text file and attach it to your support email.
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