Appendix A - Troubleshooting - SeaLevel ACB-MP+4.PCI User Manual

Appendix A – Troubleshooting
Following these simple steps can eliminate most common problems.
If these steps do not solve your problem, please call Sealevel Systems' Technical
Support, (864) 843-4343. Our technical support is free and available from 8:00AM-
5PM Eastern Time, Monday through Friday. For email support contact:
mailto:support@sealevel.com.
© Sealevel Systems, Inc.
1. Read this manual thoroughly before attempting to install the adapter in your
system.
2. Install software first. This places the required installation files in the correct
locations. After installing the software, proceed to the physical installation
section of this manual.
3. Identify all I/O adapters currently installed in your system. This includes
your on-board serial ports, controller cards, sound cards, etc. The I/O
addresses used by these adapters, as well as the IRQ (if any) should be
identified.
4. Configure your Sealevel Systems adapter so that there is no conflict with
currently installed adapters. No two adapters can occupy the same I/O
address.
5. Try the Sealevel Systems adapter with a unique IRQ. While the Sealevel
Systems adapter does allow the sharing of IRQs, many other adapters (i.e.,
SCSI adapters and on-board serial ports) do not.
6. Make sure the Sealevel Systems adapter is securely installed.
7. For Windows 2000/XP, the diagnostic tool 'WinSSD' is installed the
SeaMAC folder on the Start Menu during the setup process. First find the
ports using the Device Manager, then use 'WinSSD' to verify that the ports
are functional.
8. Always use Sealevel Systems diagnostic software when troubleshooting a
problem. This will eliminate any software issues from the equation.
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