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Appendix A - Troubleshooting
Serial Utility test software is supplied with the Sealevel Systems adapter
and will be used in the troubleshooting procedures. By using this software
and following these simple steps, most common problems can be
eliminated without the need to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This
includes your on-board serial ports, controller cards, sound cards etc.
The I/O addresses used by these adapters, as well as the IRQ (if any)
should be identified.
2. Configure your Sealevel Systems adapter so that there is no conflict
with currently installed adapters. No two adapters can occupy the
same I/O address.
3. Make sure the Sealevel Systems adapter is using a unique IRQ The
IRQ is typically selected via an on-board header block. Refer to the
section on Card Setup for help in choosing an I/O address and IRQ.
4. Make sure the Sealevel Systems adapter is securely installed in a
motherboard slot.
5. When running DOS, Windows 3.x or other operating systems refer to
the Serial Utilities software for that operating system and the User
Manual to verify that the Sealevel Systems adapter is configured
correctly. The supplied software contains a diagnostic program 'SSD'
that runs under DOS and will verify if an adapter is configured
properly. This diagnostic program is written with the user in mind and
is easy to use. Refer to the DIAG.txt file in the dos\diag directory for
detailed instructions on using 'SSD'.
6. For Windows 95/98 and Windows NT, the diagnostic tool 'WinSSD'
is installed in the Sealevel folder on the Start Menu during the setup
process. First find the ports using the Device Manager, then use
'WinSSD' to verify that the ports are functional.
7. Always use the Sealevel Systems diagnostic software when
troubleshooting a problem. This will help eliminate any software
issues and identify any hardware conflicts.
Sealevel Systems Dual SIO
Appendix A - Troubleshooting
Page 9
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