Appendix A - Troubleshooting - SeaLevel SIO-485.LPCI User Manual

Appendix A - Troubleshooting

Sealevel Software is supplied with the Sealevel Systems adapter and may be used in
the troubleshooting procedures. Using this software and following these simple steps
can eliminate most common problems without the need to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This includes your
2. Configure your Sealevel Systems adapter so that there is no conflict with
3. Make sure the Sealevel Systems adapter is using a unique IRQ. While the
4. Make sure the Sealevel Systems adapter is securely installed in a motherboard
5. For Windows95/98/ME/NT/2000/XP, the diagnostic tool 'WinSSD' is installed
6. Remember that a loopback test is not possible in the RS-485 2-wire mode.
7. Always use the Sealevel Systems diagnostic software when troubleshooting a
If these steps do not solve your problem, please call Sealevel Systems' Technical
Support, (864) 843-4343. Our technical support is free and available from 8:00AM-
5PM Eastern Time Monday through Friday. For email support contact
mailto:support@sealevel.com.
© Sealevel Systems, Inc.
on-board serial ports, controller cards, sound cards etc. The I/O addresses used
by these adapters, as well as the IRQ (if any) should be identified.
currently installed adapters. No two adapters can occupy the same I/O address.
Sealevel Systems adapter does allow the sharing of IRQs, many other adapters
(i.e. SCSI adapters & on-board serial ports) do not. The IRQ is typically selected
by the BIOS or Operating system. Some BIOS setup software will allow
changing the IRQ, but others do not. Another method of changing assigned
resources is to try changing PCI slots. This will typically cause the BIOS or OS
to reassign the resources.
slot.
in the SeaCOM folder on the Start Menu during the setup process. First find the
ports using the Device Manager, then use 'WinSSD' to verify that the ports are
functional.
problem. This will eliminate any software issues from the equation.
- 11 -
SIO-485.LPCI User Manual