Troubleshooting Your System
Accessing System Diagnostics
NOTE
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You can install the TopTools server from the TopTools CD ROM (run
CD:\setup.exe) or from the TopTools web site. The web site is located
at:
http://www.hp.com/toptools
Go to the download page and follow the directions provided. The
TopTools installation wizard (setup.exe) is an extensive program
designed to make the TopTools installation process friendly and
successful.
To open a TopTools console immediately following installation, log into
the TopTools server console as a local administrator, a domain
administrator or as the TopTools user (for whichever account you
specified during the installation process). Double-click the TopTools
shortcut placed on the system.
Self-paced training for TopTools is available on the TopTools web site at:
ftp://ftp.hp.com/pub/toptools/Training/start.html
HP e-DiagTools Hardware Diagnostics
Your system came with a CD containing HP e-DiagTools hardware
diagnostic utilities. These tools may be used to diagnose
hardware-related problems on your HP system.
Run e-DiagTools before contacting HP for Warranty service. This is to
obtain information that will be requested by a Support Agent.
With this utility you can:
•
Check the hardware configuration and verify that it is functioning
correctly.
•
Test individual hardware components.
•
Diagnose hardware-related problems.
•
Obtain a complete hardware configuration.
•
Provide precise information to an HP support agent so they can solve
problems quickly and effectively.
Chapter 2