Obtaining Parts Warranty Service - HP Server rx2600 Installation Manual

Warranty Statements
Hardware and Software Warranties
66
On-site service for this product is restricted or unavailable in certain
locations. In HP Excluded Travel Areas— areas where geographical
obstacles, undeveloped roads, or unsuitable public transportation
prohibit routine travel— service is provided on a negotiated basis at
extra charge.
Response time for HP on-site service in an HP Service Travel Area is
normally next business day (excluding HP holidays) for HP Travel Zones
1-3 (generally 100 miles or 160 Km from the HP office). Response time is
second business day for Zones 4 and 5 (200 miles, 320 Km); third
business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone
6 (greater than 300 miles). Worldwide Customer Support Travel
information is available from any HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are
defined by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster
response time, or service in an Excluded Travel Area are often available
from HP, an authorized dealer, or authorized distributor at additional
charge.

Obtaining Parts Warranty Service

The customer may be responsible for installing the replacement part and
restoring any operating system, applications, or data. HP may, at its
option but is not obligated to, repair the product at the customer's
premises or "on-site." If HP is unable to repair or replace the product, the
customer will be entitled to a refund of the purchase price upon return of
the product/parts.
Appendix B