Customer Responsibilities - HP NetServer E 45 User Manual

Appendix C
Support purchased by Customer are used for these applications. Customer will
indemnify and hold HP harmless from all loss, damage, expense or liability in
connection with such use.
To the extent HP is held legally liable to Customer, HP's liability is limited to:
1. Damages for bodily injury; and
2. Direct damages to tangible property up to a limit of $100,000 or the
purchase price of the specific product that caused such damage.
The remedies in these HP Terms and Conditions of Sale and Service are
Customer's sole and exclusive remedies.

Customer Responsibilities

Customer is responsible for the following:
1. Where applicable, before service is provided--
a. Having the HP NetServer's system administrator available for
consultation with HP or Reseller;
b. Running HP-supplied configuration and diagnostics programs or
following the problem determination, problem analysis, and service
request procedures that HP or Reseller provides;
c. Securing all proprietary and confidential information;
d. Securing all programs and data;
e. Maintaining a procedure external to the products for reconstruction of
lost or altered files, data, or programs;
f. Informing HP or Reseller of changes in location of the HP NetServer;
and
g. Obtaining any necessary licenses or permits with regard to information
provided to HP or Reseller;
2. Travel and labor charges for on-site repairs caused by third-party
hardware or software;
3. Loss of, or damage to, an HP NetServer in transit when Customer is
responsible for the transportation charges.
For on-site service, Customer must provide the following:
1. Access to the product,
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Warranty and Software License