Internet - AT&T Home Base User Manual

Phone
Problem
Possible Solution
I hear an
• Y ou will hear an intermittent dial tone
intermittent
when you have a new voicemail message
dial tone
waiting.
• D ial 1 from your home phone that is
connected to the AT&T Home Base to
listen to your voice messages.
My phone doesn't
• I f you recently transferred your landline
ring when a call
phone number, you will continue to
comes in
receive incoming calls on your previous
service until the transfer is complete. To
check transfer status, visit att.com/port.
• M ake sure your AT&T Home Base is NOT
connected to your in-home phone wiring.
• M ake sure your home phone is powered
on and connected to the AT&T Home
Base.
• Y our AT&T Home Base number may be
set to Call Forward. Dial #21# to un-
forward calls.
I hear a constant
• H ang up your home phone to restore dial
low frequency tone
tone.
(not dial tone)
when I try to place
a call
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Internet

Troubleshooting Troubleshooting
Problem
Possible Solution
Can't access
• Make sure your AT&T Home Base is powered
the Internet
on. Press and hold the On/Off button on the
back of your device for three (3) seconds until
the Power light stays steady green.
• For Wi-Fi: Make sure your AT&T Home Base
is located in the general area of your Wi-Fi
enabled device(s). Check that your device
is connected to the AT&T Home Base Wi-Fi
network (ATT-HOMEBASE-XXXX) and you are
using the correct Wi-Fi Password. For Ethernet:
Make sure the Ethernet cable is securely
inserted into the Ethernet port on the back of
the AT&T Home Base and your computer (or
other device).
• Move the AT&T Home Base to an area with
sufficient network signal (Green or Yellow Signal
Strength light).
• Make sure the Wi-Fi light is on. If not, restart
your AT&T Home Base. Press and hold the
On/Off button for three (3) seconds until all
lights turn off. Then, press and hold the On/Off
button for three (3) seconds until the power
light stays steady green.
• Check the following on the AT&T Home Base
Manager (http://att.homebase):
• Under Settings > Wi-Fi > Basic: "Wi-Fi
Broadcast" is set to "On"
• Under Settings > Network > APN: Profile
selection is set to "ATT Phone"
• Under Settings > Firewall > Mac/IP/Port
Filtering: Check that the IP and MAC address
of your device are not blocked by the firewall.
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