AT&T Wireless Home Phone Base User Manual
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AT&T Wireless Home Phone Base User Manual

At&t wireless home phone base
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AT&T Wireless Home Phone Base

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  • Page 1: User Guide

    User Guide AT&T Wireless Home Phone Base...
  • Page 2 Wireless Home Phone (“WHP”) is a mobile device designed to provide service consistent with other AT&T wireless devices. 911 calls are routed based on the wireless network’s automatic location technology. For emergency calls, you may have to provide your location address to the 911 operator.
  • Page 3 Welcome to AT&T Thank you for purchasing an AT&T Wireless Home Phone Base. To get the most from your new device, check out our interactive tutorials at att.com/whpsupport. Welcome...

  • Page 5: Table Of Contents

    Contents Getting Started ......................1 In the Box ........................1 Getting to Know Your Device ................2 How It Works ......................4 Device Installation ....................4 Voicemail ........................9 Transferring a Phone Number ..............10 Using Your Device ......................11 Calling ..........................11 Helpful Tips ......................

  • Page 7: Getting Started

    Getting Started In the Box The package should contain the following items: AT&T Wireless Home Phone Base Phone Cable (Optional) Back-up Battery Power Cord Also Included Quick Start User Guide Getting Started...

  • Page 8: Getting To Know Your Device

    Getting to Know Your Device On/Off Service Antenna Port* Telephone Power Ports Input Power Battery Charge Voicemail Signal Strength Back-up Battery Cover *Reserved for AT&T technical support. Service port is designed for diagnostic purposes only and is not intended for customer use. ...

  • Page 9: Led Indicators

    LED Indicators The table below describes possible states for each of the LED indicators. Icon Status Condition Name Power Green Solid No power Voicemail Green Blinking New message waiting No message waiting Battery Green Solid High Charge Green Blinking Battery in use (High) Yellow Solid Medium Yellow Blinking...

  • Page 10: How It Works

    How It Works Wireless Home Phone Base uses the AT&T cellular network to provide phone service to your corded or cordless home phone(s). Place it anywhere in your house where you have a wireless signal. It does not require the use of a home phone wall jack like traditional home phone service.
  • Page 11 Install the Back-up Battery Remove the lid from the battery compartment. Insert the battery connection cable into the battery port. Place the back-up battery in the battery slot and replace the battery cover. During a power failure, the back-up battery enables voice calling using a standard corded phone that does not require external supplied power.
  • Page 12 Insert the small end of the power cord into the Power Input port on the back of your Wireless Home Phone Base. Press and hold the On/Off button for five (5) seconds until the signal strength light comes on.
  • Page 13 Connect the Device to a Phone 1) Unplug your phone 2) Plug your phone into the from your home “Phone 1” port on the Wireless phone wall jack. Home Phone Base, using your existing phone cable or included phone cable. IMPORTANT: DO NOT plug the Wireless Home Phone Base into your home phone wall jack.

  • Page 14: Useful Tips

    • Your AT&T Wireless Home Phone Base supports voice only over the AT&T cellular network. • Your AT&T Wireless Home Phone Base does not support rotary or pulse-dialing phones. Details on using voicemail and transferring a landline phone number can be found on the following pages.

  • Page 15: Voicemail

    Retrieving Messages To retrieve voice messages, dial 1 on any home phone connected to the Wireless Home Phone Base and wait four (4) seconds to connect to your AT&T wireless voicemail box. Simply follow the voice prompts to listen to and manage your messages. (Alternately, you may dial your 10-digit home phone number to access your voicemail box.)

  • Page 16: Transferring A Phone Number

    Transferring a landline phone number to your Wireless Home Phone Base can take five (5) days or more. Outgoing calls can be made immediately using your Wireless Home Phone Base, however incoming calls will continue through your old service until the transfer is complete.

  • Page 17: Using Your Device

    Using Your Device Calling Making Calls Using a phone connected to your Wireless Home Phone Base, place and receive calls as you normally would. The Wireless Home Phone Base supports both cordless and corded phone dialing methods. Note: You will need to dial 10 digits even for local numbers.

  • Page 18: Helpful Tips

    Call Forwarding To forward all calls, dial: 1) *21* 2) The 10-digit number to which you wish to forward your calls 3) # key (Example: *21*1234567890# forwards your calls to the phone number 123-456-7890) Please wait at least three (3) seconds and you hear a confirmation tone for the forwarding to complete before hanging up.
  • Page 19 Powering On/Off The On/Off button is used to turn your Wireless Home Phone Base on or off. When powered off, the Wireless Home Phone Base will no longer send or receive calls, but it will continue to charge the back-up battery if still connected to the wall outlet.
  • Page 20 TTY Support TTY (Text Telephony) and TDD (Telecommunications Device for the Deaf) are supported by the Wireless Home Phone Base. In order to use the TTY network, you must have a TTY-compatible phone and be in TTY mode. Note that most digital wireless devices are TTY-compatible.

  • Page 21: Important Information

    Power Outages Wireless Home Phone Base has a back-up battery with talk time of up to three and a half (3.5) hours depending on environmental factors. Please note you’ll need a standard corded phone that doesn’t require external power to function with the back-up battery...

  • Page 22: Frequently Asked Questions

    Will my Wireless Home Phone Base work in areas with no or low wireless signal strength? A strong wireless signal (Green) is recommended for optimal performance.
  • Page 23 Do I need broadband Internet service for the Wireless Home Phone Base to work? No, the service is provided through the AT&T wireless network. Can I move my Wireless Home Phone Base and use it in another location? Yes, your device can be moved to another location; however, device should be used in a location where AT&T is authorized...

  • Page 24: Troubleshooting

    Only the • Press and hold the Power button on the Power LED is back of the Wireless Home Phone Base for illuminated five (5) seconds until the Battery and Signal Strength indicator lights turn on.
  • Page 25 Wireless Home Phone Base. • Make sure the external antenna is installed and securely fastened. • Move the Wireless Home Phone Base to a different area of the home. • Locate the device in an area with maximum wireless signal strength (Green Signal Indicator).
  • Page 26 • Power cycle your 3G MicroCell as well as your indicator is not Wireless Home Phone Base. flashing Green) • Make sure the Wireless Home Phone Base is within range of the 3G MicroCell. SIM Card • The SIM card provided with your Wireless doesn’t work...
  • Page 27 Problem Possible Solution Message Waiting • The Wireless Home Phone Base does not indicator on my support this functionality with your home home phone phone equipment. equipment • The Wireless Home Phone Base has a doesn’t light dedicated Message Waiting indicator light...
  • Page 28 Problem Possible Solution My answering • Set your answering machine settings to pick machine won’t up calls before network voicemail, which is pick up calls approximately five (5) rings. • Alternately the network voicemail setting can be increased; dial “1” to access the voicemail platform and follow the prompts to increase the number of rings.

  • Page 29: Specifications

    Specifications 6.3" (W) × 4.37" (D) × 1.05" (H) Dimensions (W×D×H) 14.11 oz. (including back-up battery) Weight 1,500 mAh Back-up Battery Talk time 3.5 hours (GSM) 1.5 hours (WCDMA) Standby time 36 hours Note: The value of the talk time or standby time varies with the actual environment.

  • Page 30: Safety Instructions

    Safety Instructions • Keep the device and the external antenna at least eight (8) inches from people. • During a thunderstorm, disconnect the external power supply and do not use the device. • Some electronic devices are susceptible to electromagnetic interference sent by devices that may not be adequately shielded.
  • Page 31 • Please use original accessories or accessories that are approved by vendor. Using any unapproved accessories may affect your device’s performance, damage your terminal, or even cause danger to you and violate related national regulations about telecom terminals. • Because the device can produce an electromagnetic field, do not place it near magnetic items such as computer disks.

  • Page 32: Radio Frequency (Rf) Energy

    Radio Frequency (RF) Energy This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government: The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR.

  • Page 33: Fcc Compliance

    FCC Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Caution: Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

  • Page 34: Warranty

    Warranty ZTE offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship for a period that expires one (1) year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller.

  • Page 35: Limited Warranty

    LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE’S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER THE APPLICABLE NATIONAL LAWS.

  • Page 36: How To Get Warranty Service

    How to Get Warranty Service To obtain warranty service, please call (877) 817-1759. Please have the following information available when you send the device in for repair: • A valid Proof of Purchase • Return address • Daytime phone number or fax number •...

  • Page 37: Notes

    Notes...
  • Page 38 Notes...

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