AT&T Home Base User Manual
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AT&T Home Base User Manual

AT&T Home Base User Manual

At&t wireless home phone and internet
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User Guide

AT&T Wireless Home Phone
and Internet
AT&T Home Base
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Summary of Contents for AT&T Home Base

  • Page 1: User Guide

    User Guide AT&T Wireless Home Phone and Internet AT&T Home Base ™...
  • Page 2 Welcome to AT&T Thank you for purchasing the AT&T Home Base. To get the most from your new device, check out our videos and interactive tutorials at att.com/homebasesupport. Welcome...

  • Page 3: Table Of Contents

    Setup ..............................11 Message Waiting ..........................11 Retrieving Messages ........................11 Remote Retrieval ...........................11 Transferring a Phone Number ......................12 AT&T Home Base Manager ......................12 Using Your Device ........................... 14 Calling ............................... 14 Making Calls ............................ 14 Three-Way Calling ........................14 Call Waiting ............................. 14 Call Forwarding ..........................15...
  • Page 4 Helpful Tips ............................20 Firewall ..............................4 1 Home Answering Machines ....................20 Mac/IP/Port Filtering ......................... 4 1 Adjusting Volume .........................2 1 Port Forwarding .......................... 4 3 Powering On/Off ...........................2 1 DMZ ..............................44 TTY Support ...........................2 1 Advanced .............................. 45 Administrator ..........................45 Important Information ........................

  • Page 5: Getting Started

    Getting Started In the Box The package should contain the following items: The AT&T Home Base Phone Cable (Optional) Back-up Battery Power Cord Also Included Quick Start AT&T Wireless Home Phone User Guide and Internet AT&T Wireless Home Phone and Internet AT&T Home Base...

  • Page 6: Getting To Know Your Device

    Red blinking Battery: Less than 20% No power Green blinking New voicemail Voicemail Power Signal Strength No new voicemail Check the AT&T Home Base Green blinking Voicemail Wi-Fi Manager – see messages Information No unread messages Information (See “AT&T Home Base...

  • Page 7: How It Works

    STEP 1: Set Up Your Device How It Works The AT&T Home Base uses the AT&T cellular network to provide phone service to your cordless and corded home phone(s) and Internet access to your computer Install the Back-up Battery and Wi-Fi enabled devices. Place it anywhere in your home where you have a strong wireless signal.

  • Page 8: Connect Phone

    On/Off Connect your Phone to the Device Plug your phone into the “Phone 1” port on the AT&T Home Base, using your Hold 3 seconds existing phone cable or the included phone cable. Check the Wireless Signal NOTE: Do not plug the device into your home phone wall jack.

  • Page 9: Connect To Internet

    To Connect via Ethernet: Use an Ethernet cable (not included) to connect your computer or other device to the Ethernet port on the back of your AT&T Home Base. Go to att.net (or your favorite website) to confirm your Internet connection.

  • Page 10: Voicemail

    Go to att.net (or your favorite website) to confirm your Internet connection. Dial 1 on any home phone connected to the AT&T Home Base and wait four (4) When your device is transmitting to and from the Internet, the Wi-Fi light will seconds to connect to your AT&T wireless voicemail.

  • Page 11: Transferring A Phone Number

    Transferring a Phone Number The AT&T Home Base Manager includes a navigation panel on the left side of the screen, which contains the following sections: Transferring a landline phone number to your AT&T Home Base can take five (5) • Home – displays general device information and help.

  • Page 12: Using Your Device

    • If your phone does not have a Flash (or Talk) key, then use the off-hook mechanism supported by your phone. Using a phone connected to your AT&T Home Base, place and receive calls as you normally would. The AT&T Home Base supports both cordless and corded phone Call Forwarding dialing methods.

  • Page 13: Internet Access

    Wi-Fi network without having to type a Wi-Fi password. To view your messages, use any device that is connected to the AT&T Home Base 1. With the AT&T Home Base powered on, press and hold the WPS button and enter http://att.homebase directly into your browser address field.

  • Page 14: Checking Your Voice And Data Usage

    If you have multiple services with AT&T, you will need to select Wireless and then the tab with your AT&T Home Base phone number to view usage details. If you don’t already have a User ID and password, select Don’t have a...

  • Page 15: Helpful Tips

    Home Base, enter http://att.homebase directly into your browser address field. The On/Off button is used to turn your AT&T Home Base on or off. When powered off, Log in using “attadmin” (or your customized login). To check your data usage the AT&T Home Base will no longer send or receive calls, but it will continue to charge...

  • Page 16: Important Information

    Power Outages phone equipment damage or even a fire. The AT&T Home Base has a back-up battery in the event of a power outage, with talk time of up to 100 minutes depending on environmental factors. However, a landline phone requiring separate electric power to operate (e.g., cordless phones) connected to a Home Base will not place or receive calls (including 911 calls) during a power outage.

  • Page 17: Frequently Asked Questions

    I can’t make or receive calls with my AT&T Home Base. What should I do? Yes, you can use your AT&T Home Base for both voice and data, as long as you Please follow the troubleshooting steps in this User Guide. If further assistance subscribe to AT&T Wireless Home Phone and Wireless Home Internet plans for...

  • Page 18: Troubleshooting

    Possible Solution How can I check my data speed? None of the LEDs • Make sure there is AC power to the AT&T Home Base. You can check your data speed by visiting att.com/speedtest. are illuminated Do not connect to an AC outlet controlled by a wall Will connecting additional devices affect my data speed? switch.

  • Page 19: Phone

    Problem Possible Solution No dial tone • Make sure there is AC power to the AT&T Home Base. Poor voice quality • Install using the phone cable included with the Do not connect to an AC outlet controlled by a wall AT&T Home Base.

  • Page 20: Internet 3

    (3) seconds until the Power light stays steady green. • Dial 1 from your home phone that is connected to the • For Wi-Fi: Make sure your AT&T Home Base is located in the AT&T Home Base to listen to your voice messages.
  • Page 21 Possible Solution Download or • Check your speed at att.com/speedtest. Can’t connect • Check that you are connecting to your AT&T Home Base upload speeds to my AT&T Wi-Fi network name (SSID) (e.g. ATT-HOMEBASE-XXXX). • Check your signal strength light. If not green or yellow,...

  • Page 22: Device Configuration

    Frequency (Channel): This should be left on Automatic unless you need to choose a particular channel for your environment. You can manage your AT&T Home Base settings using the AT&T Home Base Manager. Maximum Wi-Fi Devices: Specify how many devices can simultaneously connect To access, first connect to your AT&T Home Base and enter http://att.homebase...

  • Page 23: Connections

    Security Mode field, a Wi-Fi password is displayed. This password will need to be entered on any device needing to connect to the AT&T Home Base via Wi-Fi. You can change the Wi-Fi password by typing a new password directly into the text box.
  • Page 24 Save, and when selected in Profile Selection, you can click Set The AT&T Home Base automatically selects the optimal mobile network. In some Default to make it the default APN used by the AT&T Home Base. cases, you can also select a network manually (Manual Network Selection). This feature is only useful if multiple networks are available.
  • Page 25 “Set Default” to set it as your default APN used whenever AT&T Accepted: Internet traffic is allowed by default. Only traffic from the selected Home Base powers on. applications will be blocked from accessing the Internet. Traffic is identified Save: Any changes made to the currently selected profile (except the default by port numbers.

  • Page 26: Network

    (continued) Custom Applications: This feature allows you to define your own applications. Port Forwarding allows for specific external ports on the AT&T Home Base to be Once defined, these applications can be enabled and disabled the same way as mapped to specific ports on a specific device on the internal network. You can pre-defined applications.
  • Page 27 Note: Once you change the default login, there is no way to retrieve the new login. You must reset the AT&T Home Base to its factory settings to restore the login to the default login “attadmin.” Remove the bottom cover of your AT&T Home Base and using a ballpoint pen, press and hold the RESET button for eight (8) seconds.

  • Page 28: Advanced

    Current Local Time: Displays the current date and time on the device. Time Set Mode: Select from Manual Set Time or SNTP Auto Synchronization to determine how the AT&T Home Base determines local time. Manual Set Time – Selecting this option will allow you to manually set the Month, Day, Year, Hour, Minute, and AM/PM parameters for your local time.

  • Page 29: Router

    Specifications Safety Instructions • Some electronic devices may be susceptible to electromagnetic interference. Dimensions (W×D×H) 5.43" (W) × 5.43" (D) × 1.18" (H) Locate the router away from TV set, radio and other electronic equipment to Weight 11.6 oz. (including back-up battery) avoid electromagnetic interference.

  • Page 30: Fcc Regulations

    Radio Frequency (RF) Energy FCC Regulations This device meets the government’s requirements for exposure to radio waves. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and This device is designed and manufactured not to exceed the emission limits for (2) this device must accept any interference received, including interference that exposure to radio frequency (RF) energy set by the Federal Communications...

  • Page 31: Rf Exposure Information

    RF Exposure Information CTIA This device meets the government’s requirements for exposure to radio waves. • Do not disassemble or open, crush, bend or deform, puncture or shred. This device is designed and manufactured not to exceed the emission limits for •...

  • Page 32: How To Get Warranty Service

    Warranty LIMITED WARRANTY ZTE offers you a limited warranty that the enclosed subscriber unit and its TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE’S SOLE AND enclosed accessories will be free from defects in material and workmanship for a period that expires one (1) year from the date of sale of the Product to you, EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT.

  • Page 33: Specifications

    AT&T Home Base™ (“Home Base”) is a mobile device. It may be used in the U.S. with home phone equipment, computers, and other Wi-Fi compatible devices in different locations. For emergency calls, you may have to provide your location address to the 911 operator. Home Base has a back-up battery in the event of a power outage.

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