Phone - AT&T Home Base User Manual

Phone

Problem
Possible Solution
No dial tone
• M ake sure there is AC power to the AT&T
Home Base. Do not connect to an AC
outlet controlled by a wall switch.
• M ake sure your AT&T Home Base is
powered on.
Press and hold the On/Off button on the
back of your device for three (3) seconds
until the Power light stays steady green.
• M ake sure your cordless phone has
power and is connected properly to the
AT&T Home Base.
• M ove the AT&T Home Base to an area
with sufficient network signal (Green or
Yellow Signal Strength light).
No caller ID name
• L ike all wireless services, only the calling
number is displayed with Caller ID.
• Y our home phone may support the
display of names stored in its contacts
memory.
My answering
• S et your answering machine settings to
machine won't
pick up calls before network voicemail,
pick up calls
which is approximately five
(5) rings.
• A lternately the network voicemail
setting can be increased; dial 1 to access
the voicemail platform and follow the
prompts to increase the number of rings.
• T o remove network voicemail from your
account, call AT&T Customer Care by
dialing 611 or 800.901.9878.
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Phone
Troubleshooting Troubleshooting
Problem
Possible Solution
Poor voice quality
• I nstall using the phone cable included
with the AT&T Home Base.
• M ake sure all connections are firmly in
place.
• M ove your AT&T Home Base to an area
with sufficient network signal (Green or
Yellow Signal Strength light).
• I ncrease the distance away from other
electronic devices and the AT&T Home
Base (including cordless base stations,
Wi-Fi routers, and cell phones).
• M ove the AT&T Home Base near a
window with a clear unobstructed view of
the sky and remove any objects that may
be obstructing the wireless signal.
• M ake sure the home phone that is
connected to the AT&T Home Base is of
good quality and in good working order.
• V oice quality may degrade with a low
battery charge when operating with
back-up battery. Connect to an AC
power source to recharge when power is
available.
Message Waiting
• T he AT&T Home Base does not support
indicator on my
this functionality with your home phone.
home phone
• T he AT&T Home Base has a dedicated
doesn't light
voicemail light that will flash when you
have a new voice message; you will also
hear an intermittent dial tone when you
pick up your handset.
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