Warranty; How To Get Warranty Service; Other Warranty Programs - AT&T Home Base User Manual

Warranty

ZTE offers you a limited warranty that the enclosed subscriber
unit and its enclosed accessories will be free from defects in
material and workmanship for a period that expires one (1) year
from the date of sale of the Product to you, provided that you are
the original end-user purchaser of the Product and provided that
your purchase was made from a supplier authorized by the Seller.
Transfer or resale of a Product will automatically terminate warranty
coverage with respect to that Product. This limited warranty is
not transferable to any third party, including but not limited to
any subsequent purchaser or owner of the Product. This limited
warranty is applicable only to end users in the United States.
This product or phone is warranted for 12 months from date of
purchase.
For warranty service information, please call ZTE service number
(877) 817-1759
(toll-free). The manufacturer's website, http://www.zteusa.
com, is also available for assistance.
This warranty only applies if the product has been used in
accordance with the manufacturer's instructions under normal
use and with reasonable care.
What this warranty does not cover:
a) Defects or damages resulting from the misuse of this
product.
b) Defects or damages from abnormal use, abnormal
conditions, improper storage, exposure to moisture,
dampness or corrosive environments, unauthorized
modifications, unauthorized repair, neglect, rough handling,
abuse, accident, alteration, improper installation, incorrect
voltage application, food or liquid spoilage, acts of God.
c) Normal wear and tear.
d) If the Product has been opened, modified or repaired by
anyone other than a warranty service center or if it is repaired
using unauthorized spare parts.
e) If the serial number or mobile accessory date code has been
removed, erased, defaced, altered, or are illegible in any way
subject to sole judgment of ZTE.
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LIMITED WARRANTY
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS
LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY
AGAINST ZTE AND ZTE'S SOLE AND EXCLUSIVE LIABILITY IN
RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED
WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL
(STATUTORY) RIGHTS UNDER THE APPLICABLE NATIONAL LAWS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE DOES
NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR
CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE
OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS
OF REVENUES OR LOSS OF ANTICIPATED PROFIT, INCREASED
COSTS OR EXPENSES OR FOR ANY INDIRECT, OR SPECIAL OR
CONSEQUENTIAL LOSS OR DAMAGE. TO THE EXTENT PERMITTED
BY APPLICABLE LAW, ZTE'S LIABILITY SHALL BE LIMITED TO THE
PURCHASE VALUE OF THE PRODUCT. THE ABOVE LIMITATIONS
SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY
DEFECT OF PRODUCT IN MATERIAL, DESIGN, AND WORKMANSHIP.

How to Get Warranty Service

To obtain warranty service, please call (877) 817-1759. Please have
the following information available when you send the device in for
repair:
• A valid Proof of Purchase
• R eturn address
• D aytime phone number or fax number
• M odel #
• I MEI # (Look for the 15-digit IMEI # behind the back-up battery
of the device.)
• C omplete description of the problem
• T ransportation prepaid

Other Warranty Programs

You may have other warranty programs with your purchase, such as
warranty exchange. If so, please refer to equipment package or the
original point of sale.
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