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Troubleshooting; General - AT&T Home Base User Manual

Wireless home phone and internet
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How many devices can I connect to my AT&T Home Base?
There are two phone ports to connect your phone or answering
machine. For data, you can connect up to 10 devices via Wi-Fi
simultaneously and one device via Ethernet.
How can I check my data speed?
You can check your data speed by visiting att.com/speedtest.
Will connecting additional devices affect my data speed?
Yes, active use of multiple devices will decrease your data speeds.
Can I change my Wi-Fi network name and password?
Yes, you can change your Wi-Fi network name and password using
the AT&T Home Base Manager. From any connected device, enter
http://att.homebase directly into your browser address field and
log in using "attadmin" (or your customized login). Go to Settings >
Wi-Fi > Basic to change your network name and Settings > Wi-Fi >
Security to change your password.
How do I know how much data I've used?
To check your data plan usage, go to att.com/myatt. You can also
view your data usage using the AT&T Home Base Manager. From
any connected device, enter http://att.homebase directly into
your browser address field and log in using "attadmin" (or your
customized login), and go to Data Used.
Once I've reached the maximum amount of data in my plan, can I
continue to use my AT&T Home Base for data?
Yes, you can purchase a data package for an additional charge at
att.com/myatt.
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Frequently Asked Questions

Troubleshooting

General

Problem
Possible Solution
None of the LEDs
•    M ake sure there is AC power to the AT&T 
are illuminated
Home Base. Do not connect to an AC
outlet controlled by a wall switch.
•    P ress and hold the On/Off button on the
back of the AT&T Home Base for three
(3) seconds until the Power light stays
steady green.
Red signal strength
•    M ove your device to another area of the 
indicator
home with a strong wireless signal.
Flashing Red signal
•    S IM is missing or not installed properly. 
strength indicator
1) Remove the bottom of the device and
back-up battery.
2) Locate the SIM card slot and insert
the SIM card into the slot until secure.
The SIM card will click and lock in place
when properly installed in the correct
orientation.
•    S IM card may be invalid or damaged and 
need to be replaced.
SIM Card doesn't 
•    T he SIM card provided with your AT&T
work in my mobile
Home Base is intended for use only in your
device
specific AT&T Home Base and cannot be
used in a mobile handset.
Troubleshooting
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