AT&T Home Base User Manual page 20

Internet
Problem
Possible Solution
Download or
• Check your speed at att.com/speedtest.
upload speeds
• Check your signal strength light. If not
are slow
green or yellow, choose an alternate
location.
• Other connected devices may be
transferring a large amount of data. To
view and block other connected devices,
go to the AT&T Home Base Manager
(http://att.homebase) under
Connected Devices.
• A phone call in progress may slow down
the data speed.
• Check your wireless network connection
using the AT&T Home Base Manager
(http://att.homebase). 4G LTE offers the
fastest data speeds and if available, the
AT&T Home Base should be located in a
covered area.
The AT&T Home
• Make sure the AT&T Home Base is
Base Network
powered on. Power light should be steady
does not appear
green if connected to a power outlet (or
in the wireless
blinking green if on back-up battery).
network list
• Refresh the network list on the device you
are trying to connect.
• Restart your AT&T Home Base: Press
and hold the On/Off button for three
(3) seconds until all lights turn off. Then,
press and hold the On/Off button for
three (3) seconds until the power light
stays steady green.
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Internet
Troubleshooting Troubleshooting
Problem
Possible Solution
Can't connect
• Check that you are connecting to your
to my AT&T
AT&T Home Base Wi-Fi network name
Home Base
(SSID) (e.g. ATT-HOMEBASE-XXXX). If
connected via Ethernet, make sure the
Ethernet cables are firmly attached.
• Make sure you entered the correct Wi-Fi
password found on the bottom of your
device or your customized password, if
you changed it.
Can't access the
• Make sure you are trying to access on
AT&T Home Base
a device that is currently connected to
Manager
your AT&T Home Base either via Wi-Fi or
Ethernet connection.
• Make sure you have entered the
correct URL (http://att.homebase or
http://192.168.0.1) directly into your
browser address field on your connected
device.
• Make sure you have entered the
correct login, either "attadmin" or your
customized login. If you changed the login
and forgot it, you will need to restore the
device to the factory default settings.
Remove the bottom cover of your device
and using a ballpoint pen, press and hold
the RESET button for five (5) seconds.
You may then log in using the default login
"attadmin."
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