Troubleshooting - Billion MWEB W40 Quick Start Manual

Troubleshooting:

Problem Description 1:
My MWEB W40 router does not successfully sync with my ADSL line. (The ADSL LED keeps
flashing).
Solution:
1) Make sure that you have correctly connected the router's "DSL" port to the red DSL port of
your filter using the supplied red RJ-11 telephone cable. Please refer to the hardware installation
overview diagram on page 7.
2) Confirm that your ADSL service has been activated on your telephone line.
3) If the problem persists, report the line fault to your telephone company
(Telkom - 0800 375 375).
Problem Description 2:
Nothing happens when I insert my CD into my CD drive.
Solution:
Your computer may not be set to auto-run CDs you insert. To manually start the Easy Setup
Wizard, click on "Start" and then "Run". When the screen below opens, click "Browse".
Navigate to the CD drive containing the installation CD for the MWEB W40 and double-click the file
"autorun.exe" and then click "OK". This will start the Management control panel from where you
may proceed with the installation or management.
Problem Description 3:
After I have completed the installation process, I still cannot browse the Internet / my old
connection pops up asking me to establish the connection.
Solution:
Your Internet Explorer browser is still set up to connect to the Internet using a dial-up account such
as traditional analogue or ISDN. Please change this setting to "Never Dial a Connection". You will
find this setting on the browser's "Internet Options" window. Click on Start> Control Panel> Internet
Options, then click on the Connections tab. Now check the "Never Dial a Connection" option, then
click "OK".
MW/W40 V4.0A-090115
MWEB ADSL Wi-Fi Router
Page 19