Troubleshooting - Billion BiPAC 8200AXL-1200 User Manual

Troubleshooting

If your router is not functioning properly, please refer to the suggested solutions provided in this chapter. If
your problems persist or the suggested solutions do not meet your needs, please kindly contact your service
provider or Billion for support.
Problems with the router
Problem
None of the LEDs is on when you turn on the
router
You have forgotten your login username or
password
Problems with WAN interface
Problem
Frequent loss of ADSL line sync
(disconnections)
Problem with LAN interface
Problem
Cannot PING any PC on LAN
Suggested Action
Check the connection between the router and the
adapter. If the problem persists, most likely it is due to
the malfunction of your hardware. Please contact your
service provider or Billion for technical support.
Try the default username "admin" and password
"admin". If this fails, you can restore your router to its
factory settings by pressing the reset button on the
device rear side.
Suggested Action
Ensure that all other devices connected to the same
telephone line as your router (e.g. telephones, fax machines,
analogue modems) have a line filter connected between
them and the wall socket (unless you are using a Central
Splitter or Central Filter installed by a qualified and licensed
electrician), and ensure that all line filters are correctly
installed and the right way around. Missing line filters or line
filters installed the wrong way around can cause problems
with your ADSL connection, including causing frequent
disconnections. If you have a back-to-base alarm system you
should contact your security provider for a technician to
make any necessary changes.
Suggested Action
Check the Ethernet LEDs on the front panel.
The LED should be on for the port that has a PC
connected. If it does not lit, check to see if the cable
between your router and the PC is properly connected.
Make sure you have first uninstalled your firewall
program before troubleshooting.
Verify that the IP address and the subnet mask are
consistent for both the router and the workstations.
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