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Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or Billion for support.
Problems with the router
Problem
None of the LEDs lit when the router is
turned on.
You have forgotten your login username
or password
Problems with WAN interface
Problem
Initialization of PVC connection (line-
sync)fail
Frequent loss of ADSL linesync
(disconnection)
Suggested Action
Check the connection between the router and the
adapter. If the problem persists, most likely it is due
to the malfunction of your hardware. Please contact
your service provider or Billion for technical support.
Try the default username & password (Please refer
to Chapter 3). If this fails, restore your router to its
default setting by pressing the reset button for more
than 6 seconds.
Suggested Action
Make sure that the telephone cable is properly con-
nected between the ADSL port and the wall jack. The
ADSL LED on the front panel should lit. Check that
your VPI, VCI, encapsulation type and type of multi-
plexing settings are the same as those provided by
your ISP. Reboot the router GE. If you still have prob-
lem, you may need to verify these settings with your
ISP.
Make sure that all devices (e.g telephone, fax ma-
chine, analogue modems) that are connected to the
telephone line as your router have a line filter con-
nected between them and the wall outlet (unless your
are using a Central Splitter or Central Filter installed by
a qualified and licensed electrician). Make sure that alll
line filters are correctly installed as missing line filters
or incorrect installation of line filters can cause ADSL
connection problem, including frequent disconnec-
tions.
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