Programming The Extension And Agent Groups : Program 11-17 - NEC UX5000 Quick Setup Manual
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Also See for UX5000:
- Manual (588 pages) ,
- Hardware manual (370 pages) ,
- Resource manual (220 pages)
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inDepth Basic Setup Guide
Section 1: Programming the UX5000 Communications Server
Programming the Extension and Agent Groups : Program 11-17
The UX5000 routes calls to a group of physical extensions on the basis of the longest waiting call to the long-
est free agent if there is more than one free agent. When you have configured the UX5000, then you must con-
figure both an extension group to match and an agent group with the same number. These should then be
"associated" with each other. See the section Extensions and Agents Configuration, page 12 . It does NOT
matter about the Master or ACD Group pilot, but the ACD Group does matter. The groups are in the range 1-
64.
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inDepth Quick Setup Guide for the UX5000
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