Polycom Cincinnati Bell 550 User Manual page 9

Business Solutions
Direct Voicemail Transfer
Follow these steps to send a caller directly to voicemail and bypass the users greeting.
1. During the call press the Transfer Key or Transfer Soft Key.
2. Press *55, enter the extension of the desired person and press the # Key.
Note: Headset use: if you will be using a headset for full time use page 19 for setting up your headset
Placing a Conference Call
Basic Conferencing/3 Way
1. Call the first party then press the Conference Key or Conference Soft Key to place the new call idle.
2. Call the second party when the second party answers press the Conference Key or Conference Soft key to join
all parties. Pressing the Split Soft Key will split the conference into two calls on hold. You may use the arrow keys to
toggle between parties. To Join parties again; Press the More Soft Key followed by the Join Soft Key and all parties
will be connected.
Placing the conference on hold from the originator's phone will place the other parties on hold.
Ending a call on from the originator's phone will allow the other parties to continue the conference.
:
Note A conference maybe created during an active call, or a call on hold (same line or another line).
Call Forwarding
1. Press the Forward soft key
2. Use the Arrow Keys to Highlight Call Forward Always, Call Forward No Answer, or Call Forward Busy.
3. Press the Select soft key.
4. Enter the Contact Phone number and press the Enable soft key
Call Pick-up from a Different Extension
Note: This is a Premium Feature Only
1. Press *97, then the extension number of the phone that is ringing.
2. Press Send Soft Key or Dial Soft Key to pick up the call.
Park a Call
You can Park a call on any extension, including your own.
1. Press the Transfer Key or Transfer Soft Key.
2. Press *68 and follow the prompts.
3. Dial the desired extension number followed by the (#) Key. To park to your extension dial the (#) Key.
To Retrieve a Parked Call
1. Press *88 and follow the prompts
2. Press the extension number the call was parked against followed by the (#) Key.
Push to Talk
This feature code allows for immediate communication useful for quick conversations between callers. The call will be
answered automatically, if the party is available.
1. Press *50, then press Dial Soft Key (you will hear a stutter dial tone after pressing *50)
2. Enter the extension.
Note: Push to talk is a premium seat feature
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