Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Polycom Cincinnati Bell 550
Summary of Contents for Polycom Cincinnati Bell 550
- Page 1 2012...
-
Page 2: Table Of Contents
Business Solutions Contents Page Polycom 550 Model ........................................2 Phone Labels / Description ...................................... 3 Placing/Receiving Calls ......................................7 Emerge Voicemail ........................................9 Accessing the Voicemail Message Main Menu ..............................10 Record Your Personalized Greetings................................11 Voice Mail Overview ......................................12 Distribution List Options .................................... -
Page 3: Polycom 550 Model
Business Solutions Polycom 550 Model Page | 2... -
Page 4: Phone Labels / Description
Business Solutions Phone Labels / Description Number Feature Function Blinks Red when a voicemail is present Message Indicator Light Arrow Keys scroll through information or options Select a field of displayed data Deletes & backspace key The Menu button displays the Main Menu options, where you can access features such as your contact directory and call lists, check the status of... - Page 5 Business Solutions The Transfer button sends the current caller to another extension that you specify. Feature Keys The Redial button calls the last number dialed from your phone Mute Button Allows you to place and receive calls through an optionally connected headset. The Speakerphone button activates the speakerphone.
- Page 6 Business Solutions Shows information about calls, messages, soft keys, time, date, and other relevant data. • - Caller Display Information - first party, Display Screen second party, number of Calls -Information Status Scrolling list in order of precedence highest to lowest Associated line icons are described in the following table Individual multi-color LEDs display the...
- Page 7 Business Solutions Icons for Line Key appearances on Polycom Phone Page | 6...
-
Page 8: Placing/Receiving Calls
Business Solutions Placing/Receiving Calls Answering a Call 1. Pick up the handset, press the Answer soft Key, or press Speakerphone key Dialing a Number or Extension 1. Pick up the handset, press the New Call soft Key, or use the Speakerphone Key. 2. - Page 9 Business Solutions Direct Voicemail Transfer Follow these steps to send a caller directly to voicemail and bypass the users greeting. 1. During the call press the Transfer Key or Transfer Soft Key. 2. Press *55, enter the extension of the desired person and press the # Key. Note: Headset use: if you will be using a headset for full time use page 19 for setting up your headset Placing a Conference Call Basic Conferencing/3 Way...
- Page 10 Business Solutions Voice Mail Flow Chart While Playing Msgs 1 – Play Messages 1 – Skip Back Play Message Menu 2 – Play/Repeat:Skip Envelope 2 – Pause 2 – Busy Greeting Menu 4 – Play Previous 3 – Fast Forward 5 –...
-
Page 11: Emerge Voicemail
Business Solutions Emerge Voicemail Accessing the Voicemail Message Main Menu Setting up your Voicemail Box Step Action Pick up the handset and press the Messages Key Press the Connect Soft Key Enter the Default Passcode ___ Enter a new 4-6 digit passcode at the Voice Portal prompt Re-enter your new passcode at the prompt Follow the prompts to record your Personalized Name Greeting by recording your First and Last name. -
Page 12: Record Your Personalized Greetings
Business Solutions Record Your Personalized Greetings The System has two greetings; Busy and No Answer. The default greetings will play until a personal greeting has been recorded. Busy Greeting Menu Busy greeting will play when Do not Disturb is on or the Ignore soft key is pressed on incoming call. To Record a Busy Greeting Step Action... -
Page 13: Voice Mail Overview
Business Solutions Voice Mail Overview Key Option Play messages Save a Message Delete a Message **Play or repeat message: skip envelope Option Skip Backward 3 seconds Pause Playback Skip forward 3 seconds Skip to beginning of message Skip to end of message Return to previous message Play message envelope (date &... -
Page 14: Key Option
Business Solutions Key Option Record/ Change Busy Greeting Change No Answer Greeting Compose and Send Menu Option Change current message Listen to current message Send message to specific group member Send Message to entire group Send Message to distribution list (if configured) Set or clear urgent indicator Set or clear confidential indicator Return to voice Messaging Main Menu... -
Page 15: Distribution List Options
Business Solutions Distribution List Options (from the Voice Messaging Menu Options) Distribution Lists are created in the users Profile through the eVolve Customer Dashboard. Up to 15 distribution list(s) can be created. Select Distribution List Menu - (from Forward Message menu, Key 5) Description Select distribution list 0 Select Distribution list 1 (Distribution lists are numbered... -
Page 16: Accessing Your Voice Messaging Menu
Press the Messages key Press #1 or select the Soft Key Press the Connect Soft Key Enter your password From Any Internal Polycom Phone Step Action Pick up the Handset and press the Messages Key Press the Select Soft Key... -
Page 17: Personalizing Your Ip Phone
Business Solutions Personalizing your IP Phone Accessing your Call History To view the Call History lists: Step Action Press the Menu Key, Press 1 (Features) Press 4 for (Call Lists) Select Call Lists and then the number key for the list you want to review. Press 1 for Missed Calls Press 2 for Received Calls Press 3 for Placed Calls... -
Page 18: Editing A Contact
Business Solutions Editing a Contact To edit a contact’s phone information Step Action Press the Menu Key, press 1 for Features Press 3, select Contact Directory Use the Arrow Keys to locate the contact to edit. Press the Edit soft key Update the contact information and press the Save soft key Deleting a Contact Step... -
Page 19: Changing The Lcd Screen Contrast
Business Solutions Changing the LCD Screen Contrast To Adjust the Contrast of the LCD Screen Step Action Press the Menu Key and then Press 3 (Settings) Use the Arrow Keys or Press 1 (Basic) Either use the Arrow Keys or Press 2 (Contrast) Use the Up or Down Soft Keys to the desired contrast Level Press OK Soft Key to accept change Using your Headset... -
Page 20: Other Feature Codes
Business Solutions Other Feature Codes Feature Codes are the key commands used on the phone to change settings. The most common have been outline previously. The following, is a complete list of the access codes available. Note: Feature codes may vary per company policy. -
Page 21: Call Pick-Up From A Different Extension
Business Solutions Call Pick-up from a Different Extension Directed Call Pick-up This is a premium feature and allows you to pick up a call from any ringing phone from your own phone using the feature code *97. Enter *97, press the “dial” soft key ... -
Page 22: Customer Service And Support
Business Solutions Customer Service and Support Congratulations and Welcome to your new Emerge Service we are pleased to have you on board and look forward to serving your organization! Please contact our Customer Care Support Number with questions about your service, billing or changes that need to be made to your system.