Placing/Receiving Calls - Polycom Cincinnati Bell 550 User Manual

Business Solutions

Placing/Receiving Calls

Answering a Call
1. Pick up the handset, press the Answer soft Key, or press Speakerphone key
Dialing a Number or Extension
1. Pick up the handset, press the New Call soft Key, or use the Speakerphone Key.
2. Dial the number or extension and press the Send soft key
Note: You may switch to a different call mode during a call in progress by pressing the Speakerphone key or
picking up the handset.
End a Call
1. Hang up the handset, or press the End Call soft key.
Place a Call on Hold
1. While you are on a call, press the Hold Key, or select the Hold soft key. To resume the call, press the Hold Key
or press the Resume soft key.
Do Not Disturb – Activation
1. Press the Menu Key.
2. Press 1 for Features
3. Press 1 for Do Not Disturb. Do not Disturb has been activated.
Do Not Disturb- Deactivation
1. Press the Menu Key
2. Press 1 for Features
3. Press 1 again to deactivate
Transferring a Call (Consulted, Blind)
Consulted Transfer
1. During the call, press the Transfer Key or Transfer soft key.
2. Dial the number or extension you wish to transfer the call, press the Send soft key then announce the caller
3. Press the Transfer key or Transfer soft key again to connect the parties.
If the party is unavailable press the cancel soft key to bring the caller back to you.
Note: The Caller ID will show the number of the person that is transferring the call not the Caller ID of the
incoming call
Blind Transfer
1. During the call press the Transfer key or Transfer soft key.
2. Press the Blind soft key and enter the number or extension you want to which you want to transfer the call.
3. Press Send
4. Hang up
Note: The Caller ID will show the number of the person that is calling in not the person transferring the call
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