Checking Service Information - Siemens Gigaset S685 IP User Manual

Appendix
Status Meaning
code
0x751 Busy tone:
No codec match between the calling
and called party.
0x810 General socket layer error: User is not
authorised.
0x811 General socket layer error:
Wrong socket number
0x812 General socket layer error: Socket is
not connected.
0x813 General socket layer error:
Memory error
0x814 General socket layer error: Socket not
available – check IP settings/connec-
tion problem/VoIP setting incorrect.
0x815 General socket layer error:
Illegal application on the socket inter-
face.
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Checking service information

You may need the service information of
your phone (base station and handset) for
Customer Services.
Base station service information
Precondition: You are conducting an
external call. The connection has been
established for at least 8 sec.
¢
Service Info
§Options§
Confirm selection with
The following information is displayed:
Serial number of the base station (RFPI)
1:
Serial number of your handset (IPUI)
2:
Informs the service employees of the
3:
base station settings (in hex diagram),
e.g. the number of registered handsets,
repeater mode. The last 4 digits indicate
the number of operating hours (hexadeci-
mal).
4: Variant, version of the firmware (digits 3
to 5).
5: Gigaset.net number of your phone.
With this number you can call a service
employee over the Internet without need-
ing to be registered with a VoIP provider.
This means that the employee can test
online connections and VoIP telephony
irrespective of the VoIP provider.
Service information of the handset
In the handset idle status:
Open the menu by pressing v
¤
Press the following keys one after the
other: *#QL#
The following information, among other
details, is displayed on the handset:
Serial number (IPUI)
1:
Number of operating hours
2:
Variant, version of handset software
3:
.
§OK§