Ubee DDW3611 Configuration And Troubleshooting Manual
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Ubee DDW3611 Configuration And Troubleshooting Manual

Ubee DDW3611 Configuration And Troubleshooting Manual

Wireless cable modem/advanced wireless gateway
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See also: User Manual , Setup Manual
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Ubee DDW3611
Wireless Cable
Modem/Advanced
Wireless Gateway
TWC Business Class Subscriber
Wireless Configuration
And
Troubleshooting Guide
Let's make it easy
Based on Firmware 8.6.2009
Ubee Interactive Americas Division
th
July 11
, 2011
Contents | Ubee Interactive 2011
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Summary of Contents for Ubee DDW3611

  • Page 1 Ubee DDW3611 Wireless Cable Modem/Advanced Wireless Gateway TWC Business Class Subscriber Wireless Configuration Troubleshooting Guide Let’s make it easy Based on Firmware 8.6.2009 Ubee Interactive Americas Division July 11 , 2011 Contents | Ubee Interactive 2011...
  • Page 2 OPYRIGHTS Copyright © 2011 Ubee. All Rights Reserved. This document contains proprietary information of Ubee and is not to be disclosed or used except in accordance with applicable agreements. This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered...

  • Page 3: Revision History

    EVISION ISTORY EVISION ISTORY Version Date Author Modification Comment 2011/07/11 Dan Hill 8.6.2009 release Contents | Ubee Interactive 2011...

  • Page 4: Table Of Contents

    Key Reference Documents ................................... 6 Device Overview ................................... 8 1.1 Physical Specifications, Standards, Firmware Operations ....................8 DDW3611 LED Operational Summary ........................10 Login Access ....................................11 2.1: Login - Web UI and Telnet CLI ............................11 2.2 Management Access Defaults ..................Error! Bookmark not defined.
  • Page 5 Firewall  Content Filter .............................. 29 Firewall  Event Log ............................... 31 Firewall  Remote Log ..............................31 TOOLS  PING ................................32 A.10 Tools  Trace Route ..............................33 A.11 Tools  Client List ................................34 Contents | Ubee Interactive 2011...

  • Page 6: Key Reference Documents

    EFERENCE OCUMENTS EFERENCE OCUMENTS The following documents are important references for detailed information, in addition to this Troubleshooting Guide: (1) Ubee_DDW3611_Subscriber_User_Guide (2) Ubee_DDW3611_Safety_User_Manual (3) Ubee_DDW3611_Data_Sheet Contents | Ubee Interactive 2011...
  • Page 7 NTRODUCTION Welcome to the Ubee family of data networking products. This DDW3611 TWC Business Class Subscriber Wireless Configuration and Troubleshooting Guide applies to the DDW3611 DOCSIS 3.0 Wireless Cable Modem is an Advanced Wireless Gateway with routing, firewall, parental control, VPN, and security capabilities.

  • Page 8: Device Overview

    PECIFICATIONS TANDARDS IRMWARE PERATIONS The following are features and specifications of the DDW3611 Advanced Wireless Gateway. Interfaces Cable: F-Connector, Female LAN: 4 10/100/1000 Mbps RJ-45 Ports USB: 1 USB 2.0 HOST Port (USB port is powered, but is not activated for subscriber use.
  • Page 9 12V/1.5A  Use ONLY POWER SUPPLY. (Note: The Broadcom 3380G chipset tends to run warm. This is normal. However, a lower Amp or other non-specified power supply will cause any modem to run hotter or unpredictably.) | Ubee Interactive 2011...

  • Page 10: Ddw3611 Led Operational Summary

    DDW3611 LED O PERATIONAL UMMARY LED1 LED2 LED3 LED4 LED5 LED6 LED7 LED8 LED9 LED10 LED11 Position LED Color Green Green/ Green/ Green/ Green/ Green Green Green Green/ Blue Green/ Blue Green Blue Blue Blue Blue LED Label: Eth-4 Eth-3...

  • Page 11: Login Access

    Open Web Browser and type http://192.168.0.1 http://192.168.100.1 in the URL Address field. You should get a Web User Interface page from the Ubee Gateway. Click Login on the left, and you will see a popup window. o Subscriber Account: Login: user Password: user You should now see a set of menu tabs at the top of the screen.

  • Page 12: Wireless Configuration

    DDW3611 Advanced Wireless Gateway (AWG). 2. Primary Network (SSID) – This is normally broadcasted by the DDW3611 AWG for Wireless Clients to view and Connect. (e.g., DDW3611BE) 3. Encryption and Security – recommend using WPA-PSK with TKIP and WPA2- PSK with AES.

  • Page 13: Wireless  Primary Network

    WPA, WPA2, RADIUS, RADIUS Port, RADIUS Key Enable to allow for Centralized authentication for Wireless network access. Disabled by default. WPA-PSK w/ TKIP, and WPA2-PSK w/AES Enabled by default. Recommended security and encryption. WPA2 w/ AES are most secure and efficient. | Ubee Interactive 2011...

  • Page 14: Wireless  Wireless Radio

    54 Mbit/s to a maximum of 802.11 n-Mode 600 Mbit/s with the use of four spatial streams when at a channel width of 40 MHz. One spatial stream at 20MHz wide channel will enable 72.2Mbps maximum data rate in 802.11n mode. | Ubee Interactive 2011...

  • Page 15: Wireless Performance Improvements

    (Auto-channel selection can help avoid problems.) Re-position the Wireless Gatway - Try positioning your Ubee Gateway at a higher point, and try to avoid obstructions that can reduce or reflect the wireless signal.

  • Page 16: Ghz Channels And Frequencies

    Wireless Access Points. Note: Via the Web UI, try selecting 40MHz channel width to see which channels are available. Source: IEEE (note: Only channels 1-11 are used in USA.) | Ubee Interactive 2011...

  • Page 17: 5Ghz Channels And Frequencies

    40MHz channel width. (For example, channels such as 40, 48, 56, etc are not available.) 5.260 5.280 5.300 5.320 5.500 . 5.520 5.540 5.560 5.580 5.680 5.700 . 5.745 5.765 5.785 5.805 5.825 | Ubee Interactive 2011...

  • Page 18: Signal Attenuation - Receive Signal Strength Indicator (Rssi)

    Age shows 0 indicating a current RSSI value. Move around the room and note how the RSSI value drops farther into the negative as you get farther from the Wireless Gateway, or as you go behind obstructions. Run some speed tests to note differences in performance. | Ubee Interactive 2011...
  • Page 19 6-18 10-30 Glass / Window (not tinted) Double-pane coated glass Bullet-proof glass Steel/fire exit door 13-19 25-32 Human Body Free Space .24/ft .5/ft Tree (est) .15/ft .3/ft Sources: Furr, Oak Ridge National Labs, 2008, and IEEE | Ubee Interactive 2011...

  • Page 20: Spatial Steams And Speeds

    Wireless Client application, you will first see 144.4Mbps (2 receive spatial streams), then 72.2Mbps (1 transmit spatial stream). See below the table below, last row 20Mbps channel width with SGI enabled, 1 stream vs 2 streams. Source: WiFi Alliance | Ubee Interactive 2011...

  • Page 21: Firewall Troubleshooting Tips

    Gaming Consoles, and other such devices without having to set up more complicated Port Forwarding or Port Triggering configurations. It is very easy to set up a DMZ Host. Solution: Login to the DDW3611 Web User Interface: http://192.168.0.1 Login: user Password: user TOOLS ...

  • Page 22: Connectivity Troubleshooting Tips

    IMPORTANT: Some Ethernet cables may be labeled Category 5e, but only have 4 wires (2 pairs). These cables will only negotiate 100Mbps maximum. True Cat5e and Cat6 cables have 8 wires (4 pairs), which are required to support 1000Mbps (Gigabit Ethernet). 8-wire Cat5e 4-wire Ethernet Required for 1000Mbps 100Mbps max | Ubee Interactive 2011...

  • Page 23: My Ethernet Device Won't Connect To The Network

    CPE in the DHCP Pool to be sure it is not being exhausted. Check the IP address assignments under the GATEWAY -> DHCP section. TOOLS tab, Client List will also have IP client list. | Ubee Interactive 2011...

  • Page 24: Appendix A - Key Web Ui Troubleshooting Screens

    The device installs a Certificate Authority (CA) key that is transferred from the service provider’s server after the cable modem is CA Key authenticated. The key is used to secure communication between the service provider and the cable modem. | Ubee Interactive 2011...

  • Page 25: Modem  Cable Modem: Status

    Once the cable modem obtains an IP address, the cable CM Provisioning modem is online. The Status column shows the State connection progress. The Comments column displays the messages indicating connection error information, if errors occur. Refresh Click to refresh the status information. | Ubee Interactive 2011...

  • Page 26: Modem  Cable Modem: Downstream

    RxMER the performance of a digital radio receiver in a communications system using digital modulation. Correctable Displays the quantity of codewords which are correctable. Codewords Uncorrectable Displays the quantity of codewords which are not Codewords correctable. | Ubee Interactive 2011...

  • Page 27: Modem  Cable Modem Upstream

    T-3: RNG-RSP time expired. US problem. T-2 Timeouts T-4-RNG time expired. US or DS problem. T-3 Timeouts (“Double-digit” T3 and T4 values could also T-4 Timeouts indicate Bonding issue, provisioning or other such issue that results in continual reboot.) | Ubee Interactive 2011...

  • Page 28: Modem  Cable Modem Event Log

    Displays the time of the event. Last Time Displays the last time of the event. Priority Displays the event log severity. Description Displays a detailed description of the event log. Refresh Refreshes the event log record. | Ubee Interactive 2011...

  • Page 29: Firewall  Content Filter

     C IREWALL ONTENT ILTER NOTE: The above checked items are recommended default settings to be enabled. See the following page for further details on each of the above features. | Ubee Interactive 2011...
  • Page 30 You must enable/disable each one individually as appropriate. Protection against incoming connection Enable this feature to have the firewall to protect all of the routed requests on routed subnets connected to the wireless router. subnet | Ubee Interactive 2011...

  • Page 31: Firewall  Event Log

    VENT The Event Log option allows you to configure firewall event log reporting via email alerts and report on possible attacks on the system. See “How to Setup a SysLog Server on DDW3611.docx” for detailed info.  R IREWALL EMOTE The Remote Log option allows you to configure firewall remote logging of specific events as traffic is passed and/or actions are taken.

  • Page 32: Tools  Ping

    Ping Size Enter the packet size to send for the ping operation. Enter the number of ping commands to send to the ping No. of Pings target. | Ubee Interactive 2011...

  • Page 33: Tools  Trace Route

    A.10 T  T OOLS RACE OUTE The Trace Route utility traces the route that data is taking to and from the DDW3611 Gateway. Label Description Enter the specific IP address or domain (e.g. yahoo.com) to which Tracert Target you want to trace a route.

  • Page 34: Tools  Client List

    A.11 T  C OOLS LIENT The Client List option displays connected computers to the DDW3611 Gateway. Label Description Hostname/IP DHCP Clients currently connected to the DDW3611 Wireless Cable Address/MAC Modem Gateway are displayed in this list and are identified by the Address hostname, IP address, and MAC address of the connected devices.

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