Ubee DDW262.G User Manual
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Ubee DDW262.G User Manual

Ubee DDW262.G User Manual

Wireless cable modem and router
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Ubee DDW262.G Wireless
Cable Modem and Router
Subscriber User
Guide for Claro Chile
www.ubeeinteractive.com
8085 S. Chester Street, Suite 200
Englewood, CO 80112
1.888.390.8233
Sales (email): amsales@ubeeinteractive.com
Support (email) amsupport@ubeeinteractive.com
September 2011

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  • Page 1 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide for Claro Chile www.ubeeinteractive.com 8085 S. Chester Street, Suite 200 Englewood, CO 80112 1.888.390.8233 Sales (email): amsales@ubeeinteractive.com Support (email) amsupport@ubeeinteractive.com September 2011...
  • Page 2 This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Ubee), except in accordance with applicable agreements, contracts, or licensing, without the express written consent of Ubee and the business management owner of the material.

  • Page 3: Table Of Contents

    Verifying Device Package Components........7 Understanding the DDW262.G Back Panel ....... . 8 Understanding the DDW262.G Front Panel and LED Behavior.
  • Page 4 9 Glossary ............71 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 5: Introduction

    Welcome to the Ubee family of data networking products. This document provides instructions for anyone who uses the DDW262.G Wireless Cable Modem and Router. Ubee recommends that you read this chapter before installing and using the device. The following topics are provided in this section: ...
  • Page 6 FCC Regulatory Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 7: Understanding The Customer Premises Network

    Ubee Interactive at www.ubeeinteractive.com. Understanding the Customer Premises Network The following diagram illustrates the general connection network and uses of the DDW262.G. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 8: Contacting Support

     Modulation: 64/256 QAM, Channel Bandwidth: 6 MHz  Maximum Data Rate: 30 Mbps (64QAM), 42.8 Mbps (256QAM)*  RF Input/Output Power: -15 to +15 dBmV  Input Impedance: 75 Ω Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 9 Compliant Power Supply: 12V @ 1.0A, Input Power: 200- 240VAC, 50-60 Hz  Operating Temperature: 0°C ~ 40°C (32° F to 104° F) Humidity: 5~95% (non- condensing) Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 10: Understanding Default Values And Device Logins

    26 digit HEX value. This value is equal to the device MAC address plus 14 zero’s (all lower case without the colons). Example: 906ebb364eae00000000000000 (MAC address + 14 Zero’s) Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 11: Verifying Device Package Components

    Length ~ 6.0 ft RoHS & UL compliant Sample image, actual appearance subject to change. 1 - Power Supply Input Power:200-240VAC, 50/60 Hz Output Power: 12V @1.0A Sample image, actual appearance subject to change. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 12: Understanding The Ddw262.G Back Panel

    After a Wi-Fi client attaches successfully, the LED remains on for five minutes, and then turns off. Refer to Understanding the Wireless Menu on page 47 for more information. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 13: Understanding The Ddw262.G Front Panel And Led Behavior

    Ubee Interactive Understanding the DDW262.G Front Panel and LED Behavior Understanding the DDW262.G Front Panel and LED Behavior The DDW262.G has several LEDs that provide the status of the device. The following image and the table describe LED behavior. COLOR...
  • Page 14 Understanding the DDW262.G Front Panel and LED Behavior Ubee Interactive Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 15: Installing And Connecting The Ddw262.G

    Contact your Network Operations Center (NOC) or headend for instructions if service activation is not completed. 2. Remove the contents from the device packaging. Place the DDW262.G in an optimal location for connection to other devices, such as PCs or gaming consoles.

  • Page 16: Connecting Devices To Your Network

    2.2.2 Connecting Wireless Devices Use these steps to connect a wireless device to the network (for example, a laptop computer). Use the device LEDs to confirm operations: Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 17 2. Click View Wireless Networks. The screen displays a list of available SSIDs. The DDW262.G broadcasts the SSID as the name of the wireless network so that wireless clients can connect to it.

  • Page 18: Troubleshooting The Installation

    Troubleshooting the Installation Use the following tips for troubleshooting the installation.  None of the LEDs are on when I power on the DDW262.G.  Verify the power outlet is energized and the power adaptor is connected to the power outlet.

  • Page 19: Accessing The Web User Interface

    Accessing the Web User Interface The Web user interface allows you to view modem settings and monitor the DDW262.G Wireless Cable Modem and Router. Users are able to access different options based on their login: user or administrator. Accessing the Web Interface as a User Use the following procedure to access the Web interface as a basic user.

  • Page 20: Understanding Operation Modes And The Web User Interface

    Different options are available in the Web user interface depending on the mode and the type of user logged in: subscriber or administrator. The following menus show the options available in each mode. Subscriber Web User Interface in Gateway Mode Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 21 Ubee Interactive Understanding Operation Modes and the Web User Interface Subscriber Web User Interface in Bridge Mode Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 22 Understanding Operation Modes and the Web User Interface Ubee Interactive Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 23: Understanding The Cable Modem Menu

    1. Access the Web interface. 2. Click the Modem link from the top menu. 3. Click the Information link from the left side of the screen. Field explanations are listed Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 24: Using The Cable Modem Status Option

    1. Access the Web interface. 2. Click the Modem link from the top menu. 3. Click the Status link from the left side of the screen. Field explanations are listed Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 25: Using The Cable Modem Downstream Option

    1. Access the Web interface. 2. Click the Modem link from the top menu. 3. Click the Downstream link from the left side of the screen. Field explanations are Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 26: Using The Cable Modem Upstream Option

    Recaptures and displays screen values. Using the Cable Modem Upstream Option The Upstream screen displays detailed information on the device’s connection to upstream channels to the service provider. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 27 T-1 through T-4 Timeouts T-1-Displays DHCP time expiration, T-2-Displays DHCP time expiration, T-3-Displays RNG-RSP time expiration, T-4- Displays RNG time expiration. Refresh Recaptures and displays screen values. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 28: Using The Modem Operation Config Option

    1. Access the Web interface. 2. Click the Modem link from the top menu. 3. Click the Event Log link from the left side of the screen. Field explanations are listed Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 29 Displays the last time of the event. Priority Displays the event log severity. Description Displays a detailed DESCRIPTIONof the event log. Refresh Refreshes the event log record. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 30 Using the Cable Modem Event Log Option Ubee Interactive Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 31: Understanding The Gateway Menu

    Accessing the Web User Interface on page 2. Click the Gateway link from the top of the screen. Using the Gateway Information Option You can view Internet and local settings for your device. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 32 Displays the remaining DHCP lease time before expiration Refresh Refreshes the information. Local Settings Gateway IP Address Displays the local IP address of the LAN interface. Subnet Mask Displays the subnet mask value. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 33: Using The Gateway Setup Option

    2. Click the Gateway link from the top of the screen. 3. Click Setup from the left side of the screen. The Setup fields are explained following Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 34 Lists the DNS servers available on the network. Release WAN Lease Releases the WAN public IP address. Renew WAN Lease Renews the WAN IP address. Refresh Refreshes the status of this page. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 35: Using The Gateway Dhcp Option

    2. Click the Gateway link from the top of the screen. 3. Click DHCP from the left side of the screen. The DHCP fields are explained following Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 36 DHCP lease time duration. A DHCP user's PC gets an IP address with a lease time. When the lease time expires, the PC must connect to the DHCP server and be reissued another, unused IP address. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 37: Using The Gateway Dhcp Static Lease Option

    2. Click the Gateway link from the top of the screen. 3. Click Static Lease from the left side of the screen. The Static Lease fields are Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 38: Using The Ddns Option

    This allows the host to be contacted by other hosts on the Internet even if its IP address changes. The DDNS service for the DDW262.G is provided through a third-party and can be purchased from Dynamic Network Services Inc. at www.dynDNS.com or No-IP at www.no-ip.com.

  • Page 39: Using The Advanced Gateway Setup Options Option

    The Options selection allows you to define what networking protocols are enabled or disabled on the device. Steps To enable or disable network protocols: 1. Access the Web interface. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 40: Using The Advanced Gateway Setup Mac Filtering Option

    The MAC Filtering option filters MAC addresses to block Internet traffic from specific network devices on the LAN. Any host on this list will not be able to access the network/Internet through the cable modem. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 41: Using The Advanced Gateway Setup Ip Filtering Option

    The IP Filtering option allows you to filter IP addresses to block Internet traffic to specific network devices on the LAN. Any host on this list will not be accessible to Internet traffic. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 42: Using The Advanced Gateway Setup Port Filtering Option

    2. Click the Gateway link from the top of the screen. 3. Click Port Filtering from the left side of the screen. The Port Filtering fields are Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 43: Using The Advanced Gateway Setup Forwarding Option

    Note: If your host systems/applications do not have communications issues with the Internet, forwarding is not needed. You need two major items of information to setup forwarding: Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 44 To set up port forwarding for an Xbox: 1. Access the Web interface. 2. Click the Gateway link from the top of the screen. 3. Click Forwarding from the left side of the screen. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 45 Defines the last digits of the IP address of the server for which to setup the forwarding rule. Internal Port Defines the port number listened to by the server host located in your LAN. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 46: Using The Advanced Gateway Setup Port Triggering Option

    1. John requests a file from the Real Audio server (port 7070). Port 7070 is a “trigger” port and causes the device to record John’s computer IP address. The DDW262.G associates John's computer IP address with the “target” port range of 6970-7170.
  • Page 47 3. Click Port Triggering from the left side of the screen. The Port Triggering fields are explained following this screen example. Note: The following example shows the Port Triggering option set up for a dual Xbox configuration. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 48: Using The Advanced Gateway Setup Dmz Host Option

    Understanding DMZ Host Best Practices The following instructions are best practices when adding a device into a DMZ. 1. Connect a PC to an Ethernet port on the DDW262.G Wireless Cable Modem and Router. Make sure both devices are powered on and functioning.
  • Page 49 Label Description DMZ Address Defines the DMZ host IP address. Entering 0 (zero) indicates there are no exposed hosts. Apply Saves all screen changes when clicked. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 50 Using the Advanced Gateway Setup DMZ Host Option Ubee Interactive Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 51: Understanding The Wireless Menu

    2. Click the Wireless link from the top of the screen. 3. Click Radio from the left side of the screen. The Radio fields are explained following Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 52 Current specs specify 60 seconds. Range 0-99. Zero disables checking. Designed so APs avoid channels that contain radar systems. Used for 802.11h only. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 53: Using The Wireless Primary Network Option

    2. Click the Wireless link from the top of the screen. 3. Click Primary Network from the left side of the screen. The Primary Network fields are explained following this screen example. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 54 (identical) password entered into wireless gateway and wireless client. As long as the passwords match, a client is granted access to the wireless LAN. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 55 Shared Key is an authentication method used by wireless LANs, which follow the IEEE 802.11 standard. Wireless devices authenticate each other by using a secret key that is kept by both devices. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 56: Using The Wireless Access Control Option

    2. Click the Wireless link from the top of the screen. 3. Click Access Control from the left side of the screen. The Access Control fields are explained following this screen example. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 57 Defines the MAC addresses. Note: You may cut and paste MAC addresses from the connected clients list at the bottom of the screen. Apply Saves changes when clicked. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 58: Using The Wireless Bridging Option

    Using the Wireless Bridging Option The Bridging option allows you to configure the DDW262.G to act as a wireless network bridge and establish wireless links with other wireless access points. To establish a bridge, you need to know the MAC address of the peer device, which also must be in wireless bridging mode.

  • Page 59: Deploying And Troubleshooting The Wireless Network

    RSSI value. A signal strength of -30dBm to -67dBm is considered optimal. Levels of -67dBm and lower (for example, -70, -80, etc.) have a downward impact on wireless data throughput. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 60 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 61 In some environments it may be necessary to change the wireless channel on which the wireless cable modem operates, such as computing, test, and other environments where there can be several wireless access points operating in the 2.4Ghz range. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 62 (typically 1, 6, and 11 in the Americas, and 1, 5, 9, and 13 in Europe). Overlapping channels are one possible source for wireless network performance issues. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 63: Understanding The Parental Control Menu

    2. Click the Parental Control link from the top of the screen. 3. Click User Setup from the left side of the screen. The User Setup fields are explained following this screen example. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 64 White List Access Only checkbox to force the wireless modem to execute the policy for the selected user Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 65: Using The Parental Control Basic Option

    2. Click the Parental Control link from the top of the screen. 3. Click Basic from the left side of the screen. The Basic fields are explained following Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 66 Add Keyword button and click Add Keyword. The keyword is added to the list.  To remove a keyword, select it from the list and click Remove Keyword. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 67: Using The Parental Control Tod Filter Option

    2. Click the Parental Control link from the top of the screen. 3. Click Tod Filter from the left side of the screen. The Tod Filter fields are explained following this screen example. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 68 Saves all changes when clicked. Apply Adds a new policy.  To add a new policy, enter a policy name and click the Add New Policy button. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 69: Understanding The Tools Menu

    2. Click the Tools link from the top of the screen. 3. Click Ping from the left side of the screen. The Ping fields are explained following this screen example. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 70 Results Displays the results of the ping test. Refresh Updates the results in the Results window. You must click the Refresh button to get the latest results. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 71: Using The Tools Client List Option

    Web interface. For information on the default logins, see. Steps To change user passwords: 1. Access the Web interface. 2. Click the Tools link from the top of the screen. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 72: Using The Tools User Defaults Option

    2. Click the Tools link from the top of the screen. 3. Click User Defaults from the left side of the screen. The User Defaults fields are explained following this screen example. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 73 No—Leaves settings as configured by the user.  Reset The system Yes—Power-cycles the device.  No—Does not power-cycle the device. Apply Applies the options selected in this screen. Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...
  • Page 74 Using the Tools User Defaults Option Ubee Interactive Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011...

  • Page 75: Glossary

    IP address is returned. Downstream A term to describe the direction of data from the network service provider to the customer. Ubee DVW222B.F Wireless Voice Cable Modem and Router Subscriber User Guide • November 2011...
  • Page 76 IUCs are sent to the cable modem from the CMTS to tell the device important characteristics to use for the burst, such as modulation type, preamble length, and so on. Ubee DVW222B.F Wireless Voice Cable Modem and Router Subscriber User Guide • November 2011...
  • Page 77 Router A device that forwards data between networks. An IP router forwards data based on IP source and destination addresses. Ubee DVW222B.F Wireless Voice Cable Modem and Router Subscriber User Guide • November 2011...
  • Page 78 A term to describe the direction of data from the customer to the network service provider. Uniform Resource Locator (URL) A URI that specifies where a known resource is available and how to retrieve it. Ubee DVW222B.F Wireless Voice Cable Modem and Router Subscriber User Guide • November 2011...
  • Page 79 Internet. Users can move within the local coverage area and stay connect to the network. Xerox Network Services (XNS) A protocol suite developed by Xerox that provides general purpose network communications, Internet routing, and packet delivery. Ubee DVW222B.F Wireless Voice Cable Modem and Router Subscriber User Guide • November 2011...
  • Page 80 Ubee Interactive Ubee DVW222B.F Wireless Voice Cable Modem and Router Subscriber User Guide • November 2011...

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