Ubee DDW3612 User Manual
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Ubee DDW3612 User Manual

Wireless cable modem gateway
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See also: Setup Manual
Ubee DDW3612 Wireless
Cable Modem Gateway
Firmware Version: 8.9.1002
Subscriber User Guide
www.ubeeinteractive.com
8085 S. Chester Street, Suite 200
Englewood, CO 80112
1.888.390.8233
Sales (email): amsales@ubeeinteractive.com
Support (email) amsupport@ubeeinteractive.com
version 10/14/10

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  • Page 1 Ubee DDW3612 Wireless Cable Modem Gateway Firmware Version: 8.9.1002 Subscriber User Guide www.ubeeinteractive.com 8085 S. Chester Street, Suite 200 Englewood, CO 80112 1.888.390.8233 Sales (email): amsales@ubeeinteractive.com Support (email) amsupport@ubeeinteractive.com version 10/14/10...
  • Page 2 This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Ubee), except in accordance with applicable agreements, contracts, or licensing, without the express written consent of Ubee and the business management owner of the material.

  • Page 3: Table Of Contents

    Wireless - Wifi Multimedia ........49 DDW3612 Subscriber User Guide • July, 2010...
  • Page 4 3.11.5 Tools - Factory Default ......... 66 DDW3612 Subscriber User Guide • July, 2010...

  • Page 5: Introduction

    Introduction Welcome to the Ubee family of data networking products. This guide is specific to the DDW3612 Wireless Cable Modem Gateway. This document serves the following purposes:  To define all relevant device compliance standards and physical specifications.  To provide user level instructions and explain device features.

  • Page 6: Application Diagram

    Laptop PCs (Wireless WiFi Phone Connection) 1.1.2 Physical Specifications, Standards, Firmware Operations The following list provides the features and specifications of the DDW3612 Wireless Cable Modem Gateway. Interfaces  Cable: F-Connector, Female  LAN: 4 10/100/1000 Mbps RJ-45 Ports  USB: 1 USB 2.0 Port Standards/Certifications ...
  • Page 7  Secure Firmware Upgrade via TFTP  Configuration Backup and Restore  SNMP Support  Interoperability with main CMTS products Physical and Environmental  Dimensions: 172.2(W) x 254(D) x 42(H) mm  Weight: 500 g  Power: 12V/1.5A DDW3612 Subscriber User Guide • July, 2010...

  • Page 8: Default Values

    The device MAC address can be found on the device label, or refer to Cable Modem - Information 12).  WPA Pre-shared Key = DDW3612 plus the last 6 characters (3 octets) of the cable modem’s MAC address. Example: DDW36127CD4BE ...

  • Page 9: Led Operational Summary

    Flash, if Flash, if Flash Flash 1) On, Blue 1) On, Blue Tx/Rx connects connects connects with channel with channel bonding bonding 2) On, 2) On, Green Green without channel without channel bonding bonding DDW3612 Subscriber User Guide • July, 2010...
  • Page 10 1.1 Device Overview Ubee Interactive DDW3612 Subscriber User Guide • July, 2010...

  • Page 11: Installation Instructions

    (Netscape or Internet Explorer).  Connect the power adapter that is included with the product package to the DDW3612 Wireless Cable Modem Gateway and to the power outlet. Do not use any other power adapter except the one included with the product package.
  • Page 12 Ubee Interactive 3. The Cable Modem Information Screen displays key information about the device. 4. Click Ubee Cable Modem under Login to the left side of the screen to access the web interface. 5. At the login window, enter the user credentials: ...
  • Page 13 2.2 Access the Web Interface devices and wireless devices to the network. Note: The web interface allows you to customize the configurations and capabilities the device. For full explanation of all web interface functions, refer to page DDW3612 Subscriber User Guide • July, 2010...

  • Page 14: Validate Connectivity/Connect Devices To The Network

    3. Double-click your SSID in the wireless networks window. The default SSID = DDW3612 plus the last 2 characters of the cable modem’s MAC Address (UPPER case, if letters). Refer to the device’s bottom label to view the MAC address or refer to “Cable Modem - Information”...

  • Page 15: Additional Troubleshooting Information

    Ubee Interactive 2.3 Validate Connectivity/Connect Devices to the Network 4. When prompted, enter the Network Key. The Network Key = DDW3612 plus the last 6 characters (3 octets) of the cable modem’s MAC address (upper or lower case). Example: DDW36127CD4BE The device MAC address can be found on the device label, or refer to “Cable...

  • Page 16: Web User Interface Instructions

    The device installs a Certificate Authority (CA) key that is transferred from the service provider’s server after the cable modem is authenticated. The key is used to secure communication between the service provider and the cable modem. DDW3612 Subscriber User Guide • July, 2010...

  • Page 17: Cable Modem - Status

    IP address, the cable modem’s status is OK. The Status column also shows the connection progress. The Comments column displays the messages indicating connection error information, if errors occur. Refresh Click to refresh the status information. DDW3612 Subscriber User Guide • July, 2010...

  • Page 18: Cable Modem - Downstream

    QAM64 is 5056941 sym/sec, QAM256 is 5360537 sym/sec. Interleave Depth Displays the current cable modem downstream Interleave depth (4/8/16/32/64/128/other). Power Level Displays the receiver power level after ranging process. DDW3612 Subscriber User Guide • July, 2010...

  • Page 19: Cable Modem - Upstream

    Upstream Channels. Channel Type Displays the channel type. Channel ID Displays the current cable modem upstream channel ID. Frequency Displays the current cable modem upstream frequency (Hz). Ranging Status Displays the upstream ranging status. DDW3612 Subscriber User Guide • July, 2010...

  • Page 20: Cable Modem - Operation Config

    1. Access the web interface. Refer to page 7, if needed. 2. Click the Operation Config link from the left side of the screen. Field explanations are listed below the following screen example. DDW3612 Subscriber User Guide • July, 2010...
  • Page 21 Min Traffic Rate Displays the minimum data rate as enabled by the service provider. Max Concatenated Burst Displays the max data rate per upstream burst. Scheduling Type Displays the data scheduling type. DDW3612 Subscriber User Guide • July, 2010...

  • Page 22: Cable Modem - Event Log

    Displays the time of the event. Last Time Displays the last time of the event. Priority Displays the event log severity. Description Displays a detailed description of the event log. Refresh Refreshes the event log record. DDW3612 Subscriber User Guide • July, 2010...

  • Page 23: Gateway

    Displays the subnet mask of the Internet IP address. Default Gateway Displays the default gateway IP address. Displays the DNS server IP address. DHCP Remaining Time Displays the remaining DHCP lease time before expiration Refresh Click to refresh the information. DDW3612 Subscriber User Guide • July, 2010...
  • Page 24 Public IP DHCP Server Displays the Public IP DHCP Server Range. Range Public IP Total Range Displays the Public IP DHCP Server Range. System Up-Time Displays the accumulated time since the last power cycle. DDW3612 Subscriber User Guide • July, 2010...

  • Page 25: Gateway - Setup

    WAN IP address, if applicable. Release WAN Lease Click to release the WAN public IP address. Renew WAN Lease Click to renew the WAN IP address. Refresh Click to refresh the status of this page. DDW3612 Subscriber User Guide • July, 2010...

  • Page 26: Gateway - Dhcp

    7, if needed. 2. Click the Gateway link from the top of the screen. 3. Click DHCP from the left side of the screen. The DHCP fields are explained following this screen example. DDW3612 Subscriber User Guide • July, 2010...
  • Page 27 Apply Click Apply to save all changes. Force Available Click Force Available to activate a selected rule in the DHCP Clients List and assign IP addresses. Note: The Select checkbox must be clicked. DDW3612 Subscriber User Guide • July, 2010...

  • Page 28: Gateway - Static Lease

    Enter a specific IP address to assign to the specific client/host. Enabled Click Enabled to activate this rule. Clear Click Clear to delete the rule. Apply Click Apply to save all screen changes. DDW3612 Subscriber User Guide • July, 2010...

  • Page 29: Gateway - Ddns

    Input the host name, as specified by the DDNS service provider. IP address/Status These fields are automatically populated once the User Name and Password are entered. Apply Click Apply to save all screen changes. Refresh Click to refresh the page. DDW3612 Subscriber User Guide • July, 2010...

  • Page 30: Gateway - Time

    If needed, define the time zone offset in Hours and Minutes. For example: 8 means GMT + 08, -1 means GMT -01. Apply Click Apply to save all screen changes Reset Values Click Reset Values to reset the screen to factory defaults. DDW3612 Subscriber User Guide • July, 2010...

  • Page 31: Gateway - Options

    Select Enable to force the router to redirect the PPTP request to the local host. Multicast Enable Multicast optimizes the bandwidth utilization compared with unicast especially video streaming applications. Select Enable to enable multicast. DDW3612 Subscriber User Guide • July, 2010...

  • Page 32: Gateway - Mac Filtering

    3. Click MAC Filtering from the left side of the screen. The MAC Filtering fields are explained following this screen example. Label Description Index The Index number of the rule. MAC Address Enter the MAC address to block. DDW3612 Subscriber User Guide • July, 2010...

  • Page 33: Gateway - Ip Filtering

    Label Description Start Address Enter the start IP address. End Address Enter the end IP address. Enabled Select Enabled to activate the rule. Apply Click Apply to save all screen changes. DDW3612 Subscriber User Guide • July, 2010...

  • Page 34: Gateway - Port Filtering

    Select the protocol type, or select Both for UDP and TCP. Enabled Select Enabled to active the rule and filter out all traffic on the specified ports. Apply Click Apply to save all screen changes. DDW3612 Subscriber User Guide • July, 2010...

  • Page 35: Gateway - Forwarding

    For example, if you are hosting a web server in your internal network and you wish to setup a forwarding rule for it, you should assign a static IP lease to that system to keep the IP from renewing and disrupting the forwarding rule. DDW3612 Subscriber User Guide • July, 2010...
  • Page 36  For detailed information on port forwarding, including how to set it up for specific applications using specific network devices (for example, cable modems), refer to: http://portforward.com or consult your host device or application user manual. DDW3612 Subscriber User Guide • July, 2010...
  • Page 37 Protocol Select the protocol type, UDP, TCPIP, or Both. Enabled Select to enable this rule. Apply Click to save. Port Map Click to show a list of common applications and their ports. DDW3612 Subscriber User Guide • July, 2010...

  • Page 38: Gateway - Port Triggering

    (or range of ports) to the client computer on the LAN that requested the service Start Port Enter a port number or the starting port number in a range of port numbers. DDW3612 Subscriber User Guide • July, 2010...

  • Page 39: Additional Information - Port Triggering

    "target" port range of 6970-7170. 2. The Real Audio server responds to a port number ranging between 6970-7170. 3. The DDW3612 Wireless Cable Modem Gateway forwards the traffic to John’s computer IP address. 4. Only John can connect to the Real Audio server until the connection is closed or times out.

  • Page 40: Gateway - Pass Through

    Label Description Index Index number of the pass through rule. MAC Address Input the host’s MAC address. Clear Select the box to delete this rule. Apply Click to save. DDW3612 Subscriber User Guide • July, 2010...

  • Page 41: Gateway - Dmz Host

    3. Click DMZ Host from the left side of the screen. The DMZ Host fields are explained following this screen example. Label Description DMZ Address Enter the DMZ host IP address. Apply Click to save. DDW3612 Subscriber User Guide • July, 2010...
  • Page 42 3.7 Gateway Ubee Interactive DDW3612 Subscriber User Guide • July, 2010...

  • Page 43: Wireless

    Select the country where you use this device. Output Power Set the percent of the Output Power for the radio. 802.11 Band You can choose 2.4Ghz or 5 Ghz. Note: The distance coverage for 5Ghz is less than 2.4Ghz. DDW3612 Subscriber User Guide • July, 2010...
  • Page 44 For more information, refer to “Wireless Channel Selection” on page Apply Click to save. Restore Wireless Click to restore the factory default settings for wireless Defaults configurations. DDW3612 Subscriber User Guide • July, 2010...

  • Page 45: Wireless - Primary Network

    SSID. Closed Network If Enable is selected, the selected SSID is hidden and is undiscoverable by wireless clients unless manually setup on the client. If Disabled, the SSID is discoverable. DDW3612 Subscriber User Guide • July, 2010...
  • Page 46 WPA equivalent of automatically changing the WEP key for a wireless access point and all stations in the WLAN on a periodic basis. Setting of the WPA Group Key Update Timer is also supported in WPA-PSK mode. DDW3612 Subscriber User Guide • July, 2010...
  • Page 47 WEP key encrypting. A higher bit key offers better security. WEP encryption scrambles the data transmitted between the wireless stations and the DDW3612 Wireless Cable Modem Gateway to keep network communications private. It encrypts unicast and multicast communications in a network. Both the wireless stations and the DDW3612 Wireless Cable Modem Gateway must use the same WEP key.

  • Page 48: Wireless - Access Control

    Select Deny to create a list of wireless clients that you do not want to have access to your wireless network. Enter the MAC Addresses of these clients in the MAC Addresses fields. DDW3612 Subscriber User Guide • July, 2010...

  • Page 49: Wireless - Advanced

    7, if needed. 2. Click the Wireless link from the top of the screen. 3. Click Advanced from the left side of the screen. The Advanced fields are explained following this screen example. DDW3612 Subscriber User Guide • July, 2010...
  • Page 50 802.11b, for connections to 11b clients only. Basic Rate Set Select the Basic Rate Set which is the rate that all wireless clients must support in order to connect to the DDW3612 Wireless Cable Modem Gateway. The options are All and Default.
  • Page 51 802.11 modes (802.11b, etc.) will be secondary. Multicast Rate Specify the rate at which multicast packets are transmitted and received on your wireless network. Apply Click to submit changes. DDW3612 Subscriber User Guide • July, 2010...

  • Page 52: Wireless - Bridging

    To establish a bridge, you need to know the MAC address of the peer device, which must also be in wireless bridging mode. The DDW3612 Wireless Cable Modem Gateway can establish up to four wireless links with other wireless access points.

  • Page 53: Wireless - Wifi Multimedia

    Select On or Off to turn on or off the acknowledgement of data frames. In QoS mode, frames to send can have two values: QosAck and QosNoAck. Frames with QosNoAck are not acknowledged, thus avoiding the retransmission of highly time- critical data. DDW3612 Subscriber User Guide • July, 2010...

  • Page 54: Additional Information - Wifi Multimedia (Wmm)

    A WMM QoS capability in a network may assign access categories (ACs) to various streams of packets. The assigned AC of a stream of packets may depend on the packets' priority, for example, as assigned by an application, and may be referred DDW3612 Subscriber User Guide • July, 2010...
  • Page 55 ACs as trigger-enabled and/or delivery-enabled. A trigger- and delivery-enabled AC may use UAPSD as the default delivery mechanism, whereas an AC that is neither trigger- nor delivery-enabled may use the “legacy” power save delivery mechanism. DDW3612 Subscriber User Guide • July, 2010...

  • Page 56: Wireless Network Deployment And Troubleshooting

    RSSI value. A signal strength of -30dBm to -67dBm is considered optimal. Levels of -67dBm and lower (e.g. -70, -80, etc.) will have a downward impact on wireless data throughput. See the following sections for more information: DDW3612 Subscriber User Guide • July, 2010...
  • Page 57 5. Using the attenuation value from the materials table above, enter it in the following formula. Additional explanation is provided further below. DDW3612 Subscriber User Guide • July, 2010...
  • Page 58 Windows computer connected wirelessly to the wireless cable modem. If the wireless computer is not connected, refer to “Connect/Validate Wireless Clients” page  Double-click the Wireless networking icon in the system tray.  Review the speed and signal strength in the Status window. DDW3612 Subscriber User Guide • July, 2010...
  • Page 59 (typically 1, 6, and 11 in the Americas, and 1, 5, 9, and 13 in Europe). Overlapping channels are one possible source for wireless network performance issues. Source: Wikipedia.org, and IEEE article IEEE 802.11n-2009 DDW3612 Subscriber User Guide • July, 2010...
  • Page 60 3.9 Wireless Network Deployment and Troubleshooting Ubee Interactive DDW3612 Subscriber User Guide • July, 2010...

  • Page 61: Parental Control

    Parental Control This chapter provides instructions for controlling the internet access of users on the DDW3612 Wireless Cable Modem Gateway network. These parental control features include defining user/password access, defining the what times users are allowed to access the internet, blocking certain web sites, and blocking certain sites by keywords.
  • Page 62 Define the trusted hosts that will bypass the Parental Control Process. Enter the trusted host’s MAC address and click the Add button to save. Remove To remove a trusted computer, highlight it from the list and click the Remove button. DDW3612 Subscriber User Guide • July, 2010...

  • Page 63: Parental Control - Basic Settings

    Enter a policy name and click Add New Policy to create a new policy. Content Policy Select from the list an existing policy to edit or remove. If List/Remove Policy removing a policy, select it from the list and click the Remove Policy button. DDW3612 Subscriber User Guide • July, 2010...

  • Page 64: Parental Control - Tod Filter

    Label Description Add New Policy Enter a policy name and click the Add New Policy button. Time Access Policy List Select a policy to edit from the drop-down list. DDW3612 Subscriber User Guide • July, 2010...

  • Page 65: Parental Control - Event Log

    Displays the user who triggered this event log. Source Displays the source IP address of this event. Refresh/Clear Log Click Refresh to update the log with the most currently recorded events. Click Clear to empty the displayed log entries. DDW3612 Subscriber User Guide • July, 2010...

  • Page 66: Tools

    Ping Size Enter the packet size to send for the ping operation. No. of Pings Enter the number of ping commands to send to the ping target. DDW3612 Subscriber User Guide • July, 2010...

  • Page 67: Tools - Trace Route

    Enter the specific IP address or domain (e.g. yahoo.com) to which you want to trace a route. MAX Hops Define the MAX hops. Hops is the number routers that the trace route traverses. DDW3612 Subscriber User Guide • July, 2010...

  • Page 68: Tools - Client List

    Click Refresh to update the screen with on-going trace route tests. 3.11.3 Tools - Client List The Client List option displays connected computers to the DDW3612 Wireless Cable Modem Gateway. 1. Access the web interface. Refer to page 7, if needed.

  • Page 69: Tools - Password

    3.11.4 Tools - Password The Password option allows you to change the password for the user login on the DDW3612 Wireless Cable Modem Gateway. This login is used to access this web interface. 1. Access the web interface. Refer to page 7, if needed.

  • Page 70: Tools - Factory Default

    This operation does not require a reset of the system, discussed below. Reset The system Select Yes to power cycle and rest the wireless router. Apply Click Apply to complete the options selected in this screen. DDW3612 Subscriber User Guide • July, 2010...

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