Troubleshooting - VTech VSP600 Administrator And Provisioning Manual

Troubleshooting

If you have difficulty with your base station, please try the suggestions below. For
customer service, visit our website at
1 (888) 370-2006
The DECT handset doesn't register. "Registration failed" appears on the
screen.
 Ensure the handset is fully charged and in the charger.
 Ensure the handset is not already registered to another base station. If it has
been registered to another base station, deregister it.
My caller ID isn't working.
 Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
 The caller must be calling from an area that supports caller ID.
 Both your and your caller's telephone service providers must use caller ID
compatible equipment.
The manual firmware upgrade or configuration update isn't working.
 Before using the WebUI, ensure you have the latest version of your web
browser installed. Some menus and controls in older browsers may operate
differently than described in this manual.
 Ensure you have specified the correct path to the firmware and configuration
files on the SERVICING > Firmware Upgrade > Auto Upgrade page and
the SERVICING > Provisioning page.
Provisioning: "Use DHCP Option" is enabled, but the base station is not
getting a provisioning URL from the DHCP Server.
 Ensure that DHCP is enabled in Network settings.
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Troubleshooting