VTech ErisTerminal VSP610A ErisTerminal VSP608A User Manual
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VTech ErisTerminal VSP610A ErisTerminal VSP608A User Manual

VTech ErisTerminal VSP610A ErisTerminal VSP608A User Manual

Sip dect base station and cordless deskset
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ErisTerminal
SIP DECT Base Station
TM
and Cordless Deskset
VSP610A
VSP608A
User Guide
VSP610A
VSP600

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Summary of Contents for VTech ErisTerminal VSP610A ErisTerminal VSP608A

  • Page 1 ErisTerminal SIP DECT Base Station and Cordless Deskset VSP610A VSP608A User Guide VSP610A VSP600...
  • Page 3 Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product.

  • Page 4: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the...
  • Page 5 12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorised service facility. Opening or removing parts of the base station or deskset other than specified access doors may expose you to dangerous voltages or other risks.
  • Page 6 20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full installation instructions in “Deskset Installation”...
  • Page 7 Declaration of Conformity Hereby, VTech declares that this VSP608A is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 8: Table Of Contents

    User Guide ErisTerminal SIP DECT Base Station and Cordless Deskset VSP610A VSP608A Table of Contents Switching between two calls ..... 29 Transferring a call ......30 Important Safety Information Setting up a conference call ..... 31 Important safety instructions....4 Listening to messages ......
  • Page 9 WebUI Troubleshooting Using the WebUI ......43 General issues........53 System Status ........45 Technical Specifications Deskset Status ......... 46 Special characters Call Settings ........46 Entering special characters ....54 User Preferences......48 Maintenance Base Directory ........49 Taking care of your telephone ..55 Blacklist ..........

  • Page 10: Introduction

    For customer service or product information, please contact your distributor or dealer. Product overview The VTech VSP610A base station and VSP608A cordless deskset is a full- featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone.

  • Page 11: Quick Reference Guide

    Quick Reference Guide Base station external features Antenna Wall mount slot (on top) Handset Locator (Page) button Use only Supplied Press to ring the desksets. Adapter DC adapter input Press and hold to register a deskset. Reset button RESET Depress for 15 Power LED seconds to restore Flashes when joining...

  • Page 12: Cordless Deskset External Features

    Quick Reference Guide Cordless deskset external features DND (Do not disturb) MENU/FUNC Press once to turn Press to display the the feature on. Press main menu. again to turn off. SELECT DIRECTORY Press to select a menu Press to view directory item.
  • Page 13 MESSAGE WAITING indicator Flashes when a line LINE has a new voice Press to make or answer message. a call. MESSAGE HOLD Press to view Press to put a call on messages. hold. TRANSFER Press to start FLASH transferring a call. During a call, press to CONFERENCE answer an incoming call...

  • Page 14: Directory Card

    Directory card Use the directory card to record the names of the speed dial numbers you stored. To write names on the directory card: 1. Write the information on the directory card that comes with the package. 2. Insert the edge of the directory card in the slot at the front of the deskset, under the plastic cover.

  • Page 15: Base Station Installation

    For more information about IP PBX configuration, see the VSP610A Administrator and Provisioning Manual. You can power the base station using a compatible VTech power adapter or using Power over Ethernet (PoE) from your network. (The base station requires PoE Class 2.) If you are not using PoE, install the base station near a power outlet not...
  • Page 16 2. If the base station is not using power from a PoE-capable network router or switch: a. Connect a compatible VTech power adapter to the power jack. b. Plug the power adapter into an electrical outlet that is not controlled by a wall switch.
  • Page 17 3. Attach the mounting plate to the top of the base station. Insert the tab into the slot and then push the plate in at the bottom of the base station until the mounting plate clicks into place. Insert tab into slot. 4.

  • Page 18: Deskset Installation

    Deskset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. Deskset installation involves both the backup battery and the deskset. The deskset is powered using the supplied power adapter. The deskset can be placed on a flat surface or mounted on a wall.

  • Page 19: Battery Charging

    2. Place the battery in the compartment. Make sure the supplied battery with the label THIS SIDE UP faces up, as indicated. 3. Plug the battery connector into the port inside the compartment. 4. Insert the battery compartment cover tabs and then press down until the cover clicks into place.

  • Page 20: Installing The Deskset

    Installing the deskset 1. Install the mounting bracket for tabletop use. Low tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B . Press the flexible tabs into slots C and D until they click into place. Low tabletop position High tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B .
  • Page 21 2. Connect the coiled handset and the power cord to the deskset. Plug the large end of the power adapter into a power outlet not controlled by a wall switch. Plug the end of the coiled handset cord into the jack at the bottom of the deskset.

  • Page 22: Wall Mounting The Deskset

    Wall mounting the deskset The deskset is ready for tabletop use. If you want to mount the deskset on a wall, make sure you first unplug the power adapter from the electrical outlet. To mount the deskset on the wall: 1.

  • Page 23: Adding A Corded Headset

    Adding a corded headset You can use this deskset hands-free when you install any industry-standard 2.5 mm corded telephone headset (purchased separately). Plug a 2.5 mm headset into the HEADSET jack on the side of the handset.

  • Page 24: Registering The Deskset To The Base

    Registering the deskset to the base The deskset must be registered to the base station in order to make and receive calls. To register the deskset: 1. Make sure both the deskset and the base station is connected to power. 2.

  • Page 25: Deregistering The Deskset

    Deregistering the deskset Before using the deskset with a different base station, you must deregister the deskset from the base station to which it is currently registered. To deregister the deskset: 1. Press MENU/FUNC. on the deskset. The Main Menu appears. 2.

  • Page 26: Locating The Deskset

    Locating the Deskset You can determine which desksets are registered by paging them from the base. Press the HANDSET LOCATOR (page) button on the base station to ring all desksets: â • All desksets within range of the base will ring for one minute, even if the volume is off.

  • Page 27: Using The Deskset

    Using the Deskset This section describes how to use the deskset to make calls and answer calls. This section also describes how to put calls on hold, transfer calls, and create conference calls. Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service.

  • Page 28: Answering Calls

    To make an internal (intercom) call to another handset or deskset: 1. Press INTERCOM. 2. Press p or q to select the handset or deskset you wish to call, and then press SELECT. When the call is answered, the active call screen appears. â...

  • Page 29: Putting A Call On Hold

    Putting a call on hold You can put an outside call on hold by pressing HOLD. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. Note that you cannot put an intercom call on hold. â...

  • Page 30: Transferring A Call

    Transferring a call You can transfer a call to another party. If you talk to the transfer recipient before completing the transfer, you are making an “announced” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call.

  • Page 31: Setting Up A Conference Call

    3. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History. 4. Press TRANSFER or SELECT. The Call transferred screen appears. To transfer a call to a held call: 1.

  • Page 32: Listening To Messages

    To create a conference with a held call: 1. If you are on an Active call and also have a call on hold, press CONFERENCE. A list of held calls will appear. â CONFERENCE 2. With the call you want to conference with highlighted, press SELECT. The conference will begin immediately.

  • Page 33: Using The Directory

    Using the Directory The deskset has three lists of contacts. The Local directory is only available on your deskset. The Base directory is usually maintained by your system administrator, and is available on all desksets and handsets. The Blacklist contains blocked numbers. To view a directory: 1.
  • Page 34 You can add a first name and last name, as well as work, mobile, and other phone numbers. You can also set the ringer tone and dial line for the entry. 4. When you are done, press SELECT. To edit an entry: 1.

  • Page 35: Using The Call History

    Using the Call History The Call History contains lists of your missed, received, and dialed calls (you can also view dialed calls by pressing REDIAL). You can view, call and store list entries. To view the Call History: 1. Press CALL HISTORY. From the deskset Main Menu, press to scroll to Call History and then press SELECT.

  • Page 36: Using Speed Dial

    Using Speed Dial The speed dial feature allows you to program up to 32 numbers that you dial frequently. You can access the first 16 speed dial numbers by pressing the speed dial buttons. To access the remaining 16 speed dial numbers, press LOWER and then the speed dial button for the desired location.

  • Page 37: Configuring The Deskset

    Configuring the Deskset You can configure the deskset using one of two methods: 1. The Features and User settings menus on the deskset. 2. The WebUI, which you access using your Internet browser. This section describes settings you can change using the menus on your deskset.

  • Page 38: Blocking Anonymous Calls

    6. Press SELECT. 7. On the next screen, with Set On/Off highlighted, press SELECT to turn call forwarding On or Off. to highlight On or Off and then press SELECT. 8. Press 9. Press to highlight Phone number and then press SELECT. 10.

  • Page 39: Setting Missed-Call Alerts

    Setting missed-call alerts When missed-call alerts are enabled, an alert will display on the idle screen whenever you do not answer an incoming call. To turn missed-call alerts on or off: 1. Press MENU. 2. Press to highlight Features and then press SELECT. 3.

  • Page 40: Setting The Language

    Setting the language 1. Press MENU. 2. Press to highlight User settings and then press SELECT. 3. With Language highlighted, press SELECT. 4. Press to highlight the desired language. 5. Press SELECT to save. Setting the date and time 1. Press MENU. 2.

  • Page 41: Backlight

    Backlight You can set the deskset LCD backlight to be off when in idle, or set it to turn on or off continuously. To set the LCD backlight: 1. Press MENU. 2. Press to highlight User settings and then press SELECT.

  • Page 42: Setting Audio Mode

    Setting audio mode You can select speakerphone or headset as the default audio out for speed dials. To set the audio mode: 1. Press MENU. to highlight User settings and then press SELECT. 2. Press 3. Press to highlight Audio Mode and then press SELECT.

  • Page 43: Using The Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your base station. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences •...
  • Page 44 4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard: A Login window appears. 5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one.

  • Page 45: System Status

    System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. • Network information regarding your phone’s network address and network connection. The System Status page has no settings that you can change.

  • Page 46: Deskset Status

    Deskset Status The Handset Status page shows registration information for the cordless handsets and desksets. The Handset Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes. Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar.
  • Page 47 General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID. Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information. Do Not Disturb Settings Setting Description Enable DND Turns Do Not Disturb on or off.

  • Page 48: User Preferences

    User Preferences On the User Preferences page, you can configure the WebUI language. After changing the setting on this page, click Save to save. General User Settings Setting Description Range Default WebUI Sets the language that Any language supported English Language appears on the WebUI.

  • Page 49: Base Directory

    Base Directory To view the base directory, click CONTACTS in the WebUI header. On the Base Directory page, you can manage your base directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s base directory or import a base directory file.
  • Page 50 Base directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry.

  • Page 51: Blacklist

    To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Base directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Base directory You can import an existing base directory file. Importing a directory file replaces all your previous base directory entries.

  • Page 52: Security

    Security On the Security page, you can change your User Password. After changing your password, click Save.

  • Page 53: Troubleshooting

    Troubleshooting If you have difficulty with your deskset, please try the suggestions below. General issues Deskset does not work at all (LCD is black) • Confirm the backup battery is installed and charged correctly. • Ensure the adapter is securely plugged into an outlet not controlled by a wall switch.

  • Page 54: Technical Specifications

    Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station. Try moving closer. • Other electronic products can cause interference with your deskset. Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other desksets.

  • Page 55: Maintenance

    Maintenance Taking care of your telephone • Your base station and deskset contain sophisticated electronic parts, so you must treat them with care. • Avoid rough treatment. • Place the deskset down gently. • Save the original packing materials to protect your products if you ever need to ship them.

  • Page 56: Gpl License Information

    VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of...
  • Page 57 VTech is a registered trademark of VTech Holdings Limited. ErisTerminal is a trademark of VTech Communications Inc. Specifications are subject to change without notice. Copyright © 2018 for VTech Telecommunications Ltd. All rights reserved. Printed in China. Version 2, 05/18...

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