Page 1: User Guide
Xerox WorkCentre 3655 ® ® Multifunction Printer Imprimante multifonction User Guide Guide d'utilisation Svenska Italiano Guida per l’utente Användarhandbok Čeština Uživatelská příručka Dansk Deutsch Benutzerhandbuch Betjeningsvejledning Polski Przewodnik użytkownika Suomi Español Käyttöopas Magyar Felhasználói útmutató Guía del usuario Português Norsk Brukerhåndbok...
Page 2 © 2014 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.
Page 3: Table Of Contents
Selecting a Connection Method ......................... 34 Physically Connecting the Printer to the Network ..................35 Connecting to a Computer Using USB ......................36 Connecting to a Telephone Line ........................36 Turning the Printer On and Off ........................... 36 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 4 Macintosh Printing Options ..........................71 Linux Printing Options ............................72 Managing Jobs................................... 73 Managing Jobs at the Control Panel ........................ 73 Managing Secure and Held Print Jobs ......................74 Managing Jobs in CentreWare Internet Services ..................75 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 5 Adjusting Copying Options ............................97 Basic Settings ................................98 Image-Quality Settings ............................99 Output Adjustments .............................. 100 Scanning Basic Scanning ................................. 104 Document Glass ..............................105 Document Glass Guidelines ..........................105 Document Feeder ..............................105 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 6 Selecting the Starting Rate ..........................128 Sending a Delayed Fax ............................128 Sending Header Text............................. 128 Sending a Fax to a Remote Mailbox ......................129 Storing a Fax in a Local Mailbox ........................129 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 7 Paper Tray Fails to Close ............................. 162 Printing Takes Too Long ............................162 Printer Fails to Print ............................... 163 Printer Makes Unusual Noises ........................... 163 Condensation Has Formed Inside the Printer .................... 164 Paper Jams ..................................165 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 8 European Union ..............................203 European Union Lot 4 Imaging Equipment Agreement Environmental Information ....203 Germany ..................................205 Turkey RoHS Regulation ............................206 Regulatory Information for 2.4 GHz Wireless Network Adapter ............206 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 9 European Union ................................218 Domestic/Household Environment ......................... 218 Professional/Business Environment ........................ 218 Collection and Disposal of Equipment and Batteries ................219 Battery Symbol Note ............................. 219 Battery Removal ..............................219 Other Countries................................220 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 11: Safety
Environmental, Health, and Safety Contact Information .................. 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. Xerox® WorkCentre® 3655 Multifunction Printer...
Page 12: Electrical Safety
The printer causes a circuit breaker, fuse, or other safety device to activate. If any of these conditions occur, do the following: Turn off the printer immediately. Disconnect the power cord from the electrical outlet. Call an authorized service representative. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 13: Power Cord
Emergency Turn Off If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: • The equipment emits unusual odors or makes unusual noises.
Page 14: Operational Safety
Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Page 15: Printer Supplies
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 16: Maintenance Safety
• Do not use aerosol cleaners. Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 17: Printer Symbols
Do not touch the part or area of the printer. Warning: Wait for the printer to cool for the specified time before touching the fuser. This item can be recycled. For details, see Recycling and Disposal on page 215. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 18: Environmental, Health, And Safety Contact Information
Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) Europe: +44 1707 353 434 For product safety information in the United States and Canada, go to www.xerox.com/environment.
Page 19: Features
Features This chapter includes: • Parts of the Printer................................20 • Power Saver Mode ................................25 • Information Pages ................................26 • Administrative Features ..............................27 • More Information ................................29 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 20: Parts Of The Printer
6. Duplex Automatic Document Feeder 2. Bypass Tray 7. Staple Cartridge Door 3. Front Door 8. Output Tray 4. Output Tray Paper Stop 9. Front Door Handle 5. Control Panel 10. Optional 550-Sheet Feeders (Trays 2–4) Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 21: Rear View
3. USB Type A Port 9. USB Type A Port 4. USB Type A Port 10. Power Switch 5. Rear Door 11. Power Connector 6. Duplex Unit 12. Fax Line Connector X model only Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 22: Internal Parts
Features Internal Parts 1. Output Tray Paper Stop 5. Duplex Automatic Document Feeder 2. Front Door 6. Document Cover 3. Smart Kit Drum Cartridge 7. Document Glass 4. Toner Cartridge 8. Staple Cartridge Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 23: Control Panel
Provides access to reference materials. • Provides access to Tools and Setup menus. • Provides access to Troubleshooting menus and videos. • Prompts you to load paper, replace supplies, and clear jams. • Displays errors and warnings. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 24 Power Saver button This button enters and exits the low-power mode. Help Button This button displays information about the current selection on the touch screen. Log In/Out Button This button provides access to password-protected features. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 25: Power Saver Mode
Exiting Power Saver Mode The printer exits Power Saver mode automatically when it receives data from a connected device. To exit Power Saver mode manually, on the control panel, press the Power Saver button. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 26: Information Pages
Information pages can also be printed from CentreWare Internet Services. Printing the Configuration Report At the printer control panel, press the Machine Status button. On the Machine Information tab, touch Information Pages>Configuration Report>Print. Touch Close after the report prints. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 27: Administrative Features
For details, see the Help in CentreWare Internet Services or the System Administrator Guide. Accessing CentreWare Internet Services At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 28: Finding The Ip Address Of The Printer
Network section of the page. If the IP address listed on the page is 0.0.0.0, the printer needs more time to acquire an IP address from the DHCP server. Wait two minutes, then print the Configuration Report again. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 29: More Information
A resource for tools and information, including www.xerox.com/office/businessresourcecenter interactive tutorials, printing templates, helpful tips, and customized features to meet your individual needs. Local sales and support center www.xerox.com/office/worldcontacts Printer registration www.xerox.com/office/register ® Xerox Direct online store www.direct.xerox.com/ Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 31: Installation And Setup
Enabling the Printer for Scanning ..........................39 • Installing the Software ..............................40 • Installing the Printer as a Web Service on Devices ....................45 See also: Installation Guide packaged with your printer. Online Support Assistant at www.xerox.com/office/WC3655support Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 32: Installation And Setup Overview
Routers, network hubs, network switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to CentreWare Internet Services.
Page 33: Selecting A Location For The Printer
To find the clearance requirements for your printer, see Clearance Requirements on page 195. After positioning the printer, you are ready to connect it to the power source and computer or network. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 34: Connecting The Printer
A USB connection offers fast data speeds, but typically not as fast as an Ethernet connection. In addition, a USB connection does not provide access to CentreWare Internet Services. • Telephone: To send and receive faxes, the multifunction printer must be connected to a dedicated telephone line. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 35: Physically Connecting The Printer To The Network
Network section of the page. If the IP address listed on the page is 0.0.0.0, the printer needs more time to acquire an IP address from the DHCP server. Wait two minutes, then print the Configuration Report again. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 36: Connecting To A Computer Using Usb
Connect the other end of the RJ11 cable to an operating telephone line. Enable and configure the Fax functions. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. Turning the Printer On and Off This printer has both a power switch and a power button. The power switch on the side of the printer controls the main power to the printer.
Page 37 After 10 seconds, the touch screen goes dark and the Power Saver button flashes until the printer has completed powering down. Note: When all of the control panel lights are off, the printer power off sequence is complete. Turning the power switch off is optional. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 38: Configuring Network Settings
IP address to every computer and printer on the network that is configured to use DHCP. If you use a Cable or DSL router, see the documentation for your router for information on IP addressing. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 39: Enabling The Printer For Scanning
If your printer is connected using the USB cable, you cannot scan to an email address or a network location, such as a shared folder on your computer. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. Xerox® WorkCentre® 3655 Multifunction Printer...
Page 40: Installing The Software
Macintosh OS X version 10.7 and later. UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface. For details, see www.xerox.com/office/WC3655drivers. Installing the Print Drivers for a Windows Network Printer Insert the Software and Documentation disc into the appropriate drive on your computer.
Page 41: Installing The Print Drivers For A Windows Usb Printer
Complete the registration form, then click Submit. Note:The following applications are installed on your computer with the print driver: • Express Scan Manager • Address Book Editor See also: Online Support Assistant at: www.xerox.com/office/WC3655support Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 42: Installing Print Drivers For Macintosh Os X Version 10.7 And Later
Installation and Setup Installing Print Drivers for Macintosh OS X Version 10.7 and Later Install the Xerox print driver to access all features of your printer. To install the print driver software: Insert the Software and Documentation disc into the appropriate drive on your computer.
Page 43: Installing Scan Drivers For Macintosh
Services for UNIX Systems is a two part installation process. It requires the installation of a ® ® Xerox Services for UNIX Systems code package and a printer support package. The Xerox Services for UNIX Systems code package must be installed before installing the printer support package. Note: You must have root or superuser privileges to perform the UNIX print driver installation on your computer.
Page 44: Other Drivers
Installation and Setup ® Repeat steps a and b, then click the printer package for use with the Xerox Services for UNIX Systems package that you selected earlier. The second part of the driver package is ready for download. To begin downloading, click the Start button.
Page 45: Installing The Printer As A Web Service On Devices
Select Add a printer using a TCP/IP address or hostname, then click Next. From the Device type field, select Web Services Device. Enter the printer IP address in the Hostname or IP address field, then click Next. Click Close. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 47: Paper And Media
Paper and Media This chapter includes: • Supported Paper ................................... 48 • Loading Paper ..................................52 • Printing on Special Paper ..............................62 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 48: Supported Paper
• www.xerox.com/europaperRecommended Media List (Europe) Ordering Paper To order paper or other media, contact your local reseller or visit www.xerox.com/office/WC3655supplies. General Paper Loading Guidelines • Do not overfill the paper trays. Do not load paper above the maximum fill line in the tray.
Page 49: Paper That Can Damage Your Printer
The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 50: Supported Paper Types And Weights
Postcard (102 x 152 mm, 4 x 6 in.) 127 x 178 mm, 5 x 7 in. Postcard (100 x 148 mm, 3.9 x 5.8 in.) Postcard (148 x 200 mm, 5.8 x 7.9 in.) Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 51: Supported Paper Types And Weights For Automatic 2-Sided Printing
Length: 127–355.6 mm (5–14 in.) Trays 1–4 • Width: 139.7–215.9 mm (5.5–8.5 in.) • Length: 210–355.6 mm (8.3–14 in.) Automatic 2-sided printing • Width: 139.7–215.9 mm (5.5–8.5 in.) • Length: 210–355.6 mm (8.3–14 in.) Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 52: Loading Paper
Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. Move the width guides to the edges of the tray. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 53 For 1-sided and 2-sided printing, to load letterhead or pre-printed paper, place letterhead face down with the top edge going into the printer. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 54: Loading Small Paper Sizes In The Bypass Tray
Open the bypass tray. Note: To simplify loading paper in the bypass tray, remove the tray from the printer. To remove the bypass tray from the printer, pull the tray straight out of the printer. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 55 To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. Load the paper in the tray. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 56 10. Slide the tray back into the printer. 11. If the control panel prompts you, verify the paper size, type, and color in the Paper Settings screen. For instructions on setting tray prompts, see Configuring Tray Behavior on page 60. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 57: Configuring Trays 1-4 For The Paper Length
To extend the tray, with one hand, hold the back of the tray. With the other hand, at the front of the tray, press the release latch and pull the ends outward until they latch. To protect the paper, place the paper cover over the extended section of the paper tray. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 58: Loading Paper In Trays 1-4
To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. At the back of the paper tray, press the paper lift tray down until it locks. Adjust the paper length and width guides as illustrated. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 59 Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. Adjust the length and width guides to fit the paper. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 60: Configuring Tray Behavior
Adjustable: The printer prompts you to confirm the type of paper loaded in the tray. To have the print driver select the tray, enable Auto Selection for the source tray on the printer. Change settings as needed, then touch Save. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 61 Touch Change Settings. For Priority, touch the number, then, to enter a value, use the alphanumeric keypad. Change settings as needed, then touch Save. To establish priority for any remaining trays, repeat the steps. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 62: Printing On Special Paper
This section includes: • Envelopes ....................................62 • Labels ......................................65 To order paper or other media, contact your local reseller or visit www.xerox.com/office/WC3655supplies. See also: www.xerox.com/paperRecommended Media List (United States) www.xerox.com/europaperRecommended Media List (Europe) Envelopes Print envelopes only from the Bypass Tray. For details, see Supported Standard Paper Sizes on page 50.
Page 63 Move the width guides to the edges of the tray. Note: If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. Flatten them to avoid jams. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 64 To load envelopes with long edge flaps, place the envelopes with the short edge going into the printer, flaps down and to the left. To load envelopes with non-adhesive short edge flaps, place print side up, flaps open and down, with the bottom edge entering the printer. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 65: Labels
Before loading labels, remove all other paper from the tray. CAUTION: Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 66 On the control panel, change the type to Label. On the control panel, select the size. Touch OK. In the Printing Preferences of the print driver, on the Paper/Output tab, change the Paper Type setting. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 67: Printing
Selecting Printing Options ..............................69 • Managing Jobs ..................................73 • Printing Features .................................. 76 • Printing Special Job Types ..............................84 • Held Print Jobs ..................................89 • Print From ....................................90 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 68: Printing Overview
Select your printer. ® Access the print driver settings by selecting Properties or Preferences for Windows, or Xerox Features for Macintosh. The title of the button can vary depending on your application. Modify the print driver settings as necessary, then click OK.
Page 69: Selecting Printing Options
Preferences window. Use the Contents tab to find explanations for each of the fields and areas in Printing Preferences. Search provides a field where you can enter the topic or function for which you need information. • Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 70: Windows Printing Options
The title of the button varies depending on your application. Click a tab in the Properties window, then make selections. To save your selections and close the Properties window, click OK. To send the job to the printer, click OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 71: Macintosh Printing Options
Click Presets>Save As. Type a name for the printing options, then click OK to save the set of options in the Presets list. To print using these options, select the name from the Presets list. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 72: Printing From A Linux Workstation
You can also submit print requests through the command line using lp/lpr. For more information about Linux ® printing, click the Help (?) button in the Xerox GUI print driver. To print from a Linux workstation: Create a print queue.
Page 73: Managing Jobs
OK. − To view completed jobs, touch the Completed Jobs tab. To refine the list, touch the Down arrow. To see details about a job, touch the job. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 74: Managing Secure And Held Print Jobs
A print job can be held by the printer when it is unable to complete a print job. For example, it needs attention, paper, or supplies. When the condition is resolved, the printer automatically resumes printing. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 75: Managing Jobs In Centreware Internet Services
You can view a list of active jobs and delete print jobs from the Active Jobs list in CentreWare Internet Services. You can also print, copy, move, or delete saved jobs. For details, see the Help in CentreWare Internet Services. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 76: Printing Features
Printing a 2-Sided Document Options for Automatic 2-Sided Printing are specified in the print driver. The print driver uses the settings for portrait or landscape orientation from the application for printing the document. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 77: Sided Page Layout Options
When printing a multiple-page document, you can print more than one page on a single sheet of paper. Print 1, 2, 4, 6, 9, or 16 pages per side by selecting Pages Per Sheet on the Page Layout tab. Page Layout is on the Document Options tab. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 78: Printing Booklets
Lightness allows you to adjust the overall lightness or darkness of the text and images in your printed job. To adjust the lightness, on the Image Options tab, move the slider to the right to lighten or to the left to darken your print job. Click OK or Apply. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 79: Contrast
• arrow to the right of the Paper field to select a different paper size, color, or type. Job Setting displays the attributes of the paper for the remainder of the job. • Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 80: Printing Exception Pages
You can reduce the image to as little as 25% of its original size or enlarge it as much as 400%. In Windows, you can find the Scale Options in the print driver on the Printing Options tab.qaaaq 100% 200% Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 81: Printing Watermarks
Time stamp elements include the day, date, time, and time zone. • Place a watermark on the first page or on every page in a document. • Print a watermark in the foreground or background or blend it with the print job. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 82: Printing Mirror Images
Enter the height and width of the new custom size. Click Print Margins, then select the printer from the list. Or set the top, bottom, right, and left margins. To save the settings, click OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 83: Selecting Job Completion Notification For Windows
This feature is available on a computer printing to a network printer. To be notified when your print job completes: In the print driver, click the Printing Options tab. Click Notification>Notify for Completed Jobs>Enabled. Click OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 84: Printing Special Job Types
The passcode is associated with your user name. After you set a passcode, it becomes the ® default passcode for any print job that requires a passcode on all Xerox printers. You can reset the passcode at any time from any window that contains the passcode.
Page 85: Sample Set
You can use Sample Set as a part of the Earth Smart settings. In Earth Smart settings, set Sample Set as your default Job Type. To print the job, select it from the job list on the printer control panel. Press OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 86: Delay Print
This option is useful for documents that you print frequently. You can assign a passcode to a private job to prevent unauthorized printing. To print saved jobs, see Printing from Saved Jobs. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 87 12. To print the job, select it from the job list on the printer control panel. 13. Press OK. After the job is saved, you can print it as needed. For details, see Printing from Saved Jobs. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 88 13. To print the job, select it from the job list on the printer control panel. 14. Press OK. After the job is saved, you can print it as needed. For details, see Printing from Saved Jobs. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 89: Held Print Jobs
To determine why a job was held, touch the job, then touch Details. Do one of the following: − To release a held job, touch the job, then touch Release. To release all held jobs, touch Release All Jobs. − Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 90: Print From
• The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. To print from a USB Flash drive: Insert your USB Flash drive in a USB port on the printer. The Print from USB window appears.
Page 91: Printing From A Mailbox
Select the number of copies, paper size, paper color, paper type, 2-sided printing, and finishing options. Press the green Start button. After the job prints, to return to the list of documents in the mailbox, touch Browse. To return to the list of folders, touch Back. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 92: Printing From Centreware Internet Services
If Accounting is enabled, enter your User ID and account information. Click Submit Job. Note: To ensure that the job was sent to the queue, wait for the job submission confirmation message to appear before you close this page. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 93: Copying
Copying This chapter includes: • Basic Copying ..................................94 • Adjusting Copying Options .............................. 97 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 94: Basic Copying
• Align the originals to the matching paper size printed on the edge of the glass. • The document glass accommodates original sizes up to 216 x 356 mm (8.5 x 14 in.). Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 95: Document Glass Guidelines
Adjust the paper guides so that they fit against the originals. • Only Insert paper in the duplex automatic document feeder when ink on the paper is dry. • Do not load originals above the MAX fill line. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 96: Copying An Id Card
For side 2, turn the document over and position it about 6 mm (.25 in.) from the upper left corner of the document glass. Touch Scan Side 2. 10. To exit, press the Services Home button. 11. Remove the ID card from the scanner. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 97: Adjusting Copying Options
You can adjust numerous options for your copy jobs, specify characteristics of the original documents, and customize the output. For details, see Basic Copying on page 98. You can also modify the default settings for many options. For details, see Selecting Default Copy Settings. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 98: Basic Settings
To lighten or darken the image, for Lighten/Darken, move the slider up or down. Touch OK. Setting 2-Sided Copying At the printer control panel, press the Services Home button. Touch Copy. Touch the Copy tab. For 2-Sided Copying, select an option. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 99: Image-Quality Settings
To turn on Auto Background Suppression: At the printer control panel, press the Services Home button. Touch Copy. Touch the Image Quality tab. Touch Image Enhancement. Under Background Suppression, touch Auto Suppression. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 100: Output Adjustments
To select a preset image size, touch a button. To set the copy size in increments of 1%, touch the + or - buttons or use the keypad to set the − percentage. The default setting is 100%. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 101 At the printer control panel, press the Services Home button. Touch Copy. Touch the Layout Adjustment tab. Touch Edge Erase. Select the desired edge, then to adjust, touch the (+) or (-) button. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 103: Scanning
Scanning to Web Services on Devices ........................112 • Scanning Images into an Application on a USB Connected Computer ............. 113 • Adjusting Scanning Settings ............................115 See also: Installation and Setup Overview on page 32 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 104: Basic Scanning
To pause the job, press the Stop button. On the touch screen, touch Resume Scanning to continue the job, or Cancel Scanning to cancel the job completely. If you do not make a selection within 60 seconds, the job automatically resumes. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 105: Document Glass
• The document feeder supports paper sizes from 139.7 x 139.7 mm (5.5 x 5.5 in.) through 215.9 x 355.6 mm (8.5 x 14 in.). • The maximum document feeder capacity is approximately 60 sheets of 80 g/m² paper. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 106: Duplex Automatic Document Feeder Guidelines
Adjust the paper guides so that they fit against the originals. • Only Insert paper in the duplex automatic document feeder when ink on the paper is dry. • Do not load originals above the MAX fill line. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 107: Scanning To A Usb Flash Drive
Do not remove the USB Flash drive until prompted. If you remove the Flash drive before the transfer is complete, the file can become unusable and other files on the drive can be damaged. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 108: Scanning To A Shared Folder On A Network Computer
Click the Sharing tab, then click Advanced Sharing. Select Share this folder. Click Permissions. Select the Everyone group, and verify that all permissions are enabled. Click OK. Note: Remember the Share name for later use. Click OK again. Click Close. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 109: Sharing A Folder Using Macintosh Os X Version 10.7 And Later
11. Type the Login Name that you use to access this computer. The printer uses this login name to access the shared folder. 12. To access the shared folder on the remote computer to save scanned files, for Password, type and confirm the password. 13. Click Save. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 110: Scanning To A Folder On A Network Computer
Touch the Filing Options tab, then touch File Format. • Touch an option, then touch OK. 10. To begin the scan, press Start. The printer scans your image to the folder you specified. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 111: Scanning To An Email Address
Scanning to an Email Address Before scanning to an email address, set up the printer up with the email server information. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. To scan an image and send it to an email address: Load the original on the document glass or in the duplex automatic document feeder.
Page 112: Scanning To Web Services On Devices
To select the scan type, touch the Event field, then touch the scan type. To begin the scan, press Start. At the computer WSD Scan Device message, select a program to complete the scan. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 113: Scanning Images Into An Application On A Usb Connected Computer
Double-click Scanners and Cameras. In the Scanners and Cameras window, click Next. Double-click Xerox WC3655. Select an option: − Color picture Grayscale picture − − Black and white picture or text Custom − Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 114: Scanning An Image Using Windows Vista Or Windows 7
Scanning an Image Using Windows Vista or Windows 7 On your computer, select Start>All Programs>Windows Fax and Scan. Click New Scan. If prompted, select Xerox <ProdID>, then click OK. Select the scan settings. To preview the document or select a portion of the document to scan, select Preview.
Page 115: Adjusting Scanning Settings
To set the output color: At the printer control panel, press the Services Home button. Touch Scan To, then select an option. Touch Output Color. Select a color mode. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 116: Setting The Scan Resolution
At the printer control panel, press the Services Home button. Touch Scan To, then select an option. Touch the Advanced Settings tab. Touch Image Options. To lighten or darken the image, for Lighten/Darken, move the slider up or down. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 117: Adjusting The Sharpness
Specifying the Original Size At the printer control panel, press the Services Home button. Touch Scan To, then select an option. Touch the Layout Adjustment tab. Touch Original Size, then select an option. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 118: Erasing Edges
Side 1, then to specify the amount to erase from each edge, use the arrows. Touch Side 2, then to specify the amount to erase from each edge, use the arrows or touch Mirror Side 1. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 119: Faxing
Sending a LAN Fax ................................143 • Using the Address Book ..............................144 The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 120: Configuring The Printer For Faxing
Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or driver type. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. Document Glass • Lift the document feeder cover and place the first page face down in the upper left corner of the document glass.
Page 121: Document Feeder
Adjust the paper guides so that they fit against the originals. • Only Insert paper in the duplex automatic document feeder when ink on the paper is dry. • Do not load originals above the MAX fill line. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 122: Basic Faxing
Selecting Server Fax Options on page 134, or Selecting Internet Fax Options on page 139. Press the green Start button. The printer scans the pages and transmits the document when all pages have been scanned. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 123: Sending An Embedded Fax
To delete an existing comment, touch the comment, then touch the Delete icon. To • confirm the action, touch Delete. To edit an existing comment, touch the comment, then touch the Edit icon. To change the • comment, use the touch screen keyboard, then touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 124 To pause the job, press the Stop button. On the touch screen, touch Resume Scanning to continue the job, or Cancel Scanning to cancel the job completely. If you do not make a selection within 60 seconds, the job automatically resumes. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 125: Selecting Fax Options
Touch the Image Quality tab, then touch Image Options. On the Image Options screen, adjust the sliders as needed: Lighten/Darken lightens or darkens the image. − − Sharpness sharpens or softens the image. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 126: Automatically Suppressing Background Variation
− Custom Scan Area allows you to specify the height and width of the area to scan. To specify an area, touch the Length (Y) and Width (X) arrows. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 127: Selecting Reducing Or Splitting
Touch an option: Print Confirmation: This option generates a report for all fax jobs. − − Print on Error Only: This option generates a report only for fax jobs that fail to send. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 128: Selecting The Starting Rate
The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. To include the fax header text: Press the Services Home button, then touch Fax. Touch the Fax Options tab, then touch Send Header Text. Touch On. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 129: Sending A Fax To A Remote Mailbox
Storing a Fax in a Local Mailbox The system administrator must create a mailbox before you can use this feature. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. To store a fax in a local mailbox: Press the Services Home button, then touch Fax.
Page 130: Deleting Local Mailbox Documents
Allow all Address Book fax numbers access: You can use this option to add all stored fax − numbers to the list. To modify existing entries in the access list, touch the entry, then select Edit, Remove, or Note: Remove All from the drop-down menu. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 131: Printing Or Deleting Stored Faxes
If your printer is set to display the 12-hour clock, touch AM or PM. • Touch OK. To retrieve and print the faxes, touch Poll Now. To cancel the operation, touch Close. Note: Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 132: Building A Fax Job
Progress screen appears, and the individual segments are faxed as a single job. On the Job Progress screen, touch Job Details to view a summary of the job. If necessary, touch Delete>Delete Job to cancel the job. Note: Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 133: Sending A Server Fax
Select more options as needed. For details, see Selecting Server Fax Options on page 134. Press the green Start button. The printer scans the pages and transmits the document when all pages have been scanned. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 134: Selecting Server Fax Options
To select Auto Suppression: Press the Services Home button, then touch Server Fax. Touch the Image Quality tab, then touch Image Enhancement. Under Background Suppression, touch Auto Suppression. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 135 − Custom Scan Area allows you to specify the height and width of the area to scan. To specify an area, touch the Length (Y) and Width (X)arrows. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 136 If your printer is set to display the 12-hour clock, touch AM or PM. Touch OK. The fax is scanned and saved, then sent at the specified time. Building a Fax Job For details, see Building a Fax Job on page 132. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 137: Sending An Internet Fax
Touch Original Type and select from the drop-down menu: Photo & Text • • Photo Text • • • Newspaper/Magazine Touch File Format, then select from the drop-down menu: • TIFF • • PDF/A Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 138 Adjust additional fax options as needed. Press the green Start button. The printer scans all of the pages into a document, then sends the document as an email attachment in .pdf or .tiff file format. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 139: Selecting Internet Fax Options
To select Auto Suppression: Touch the Services Home button, then touch Internet Fax. Touch the Advanced Settings tab, then touch Image Enhancement. Under Background Suppression, touch Auto Suppression. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 140: Setting The Resolution
400 dpi produces higher image quality, and larger file size. 600 dpi produces the highest image quality, and the largest file size. − Touch OK. Note: Check with the system administrator to determine the largest file size that the email system allows. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 141 − Custom Scan Area allows you to specify the height and width of the area to scan. To specify an area, touch the Length (Y) and Width (X) arrows. Touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 142 Touch the Services Home button, then touch Internet Fax. Touch the Internet Fax Options tab, then touch Acknowledgment Report. Touch Print Report. Touch OK. Building a Fax Job For details, see Building a Fax Job on page 132. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 143: Sending A Lan Fax
10. On the Options tab, select the options for this fax. 11. Click OK. 12. In the Printer Properties window, click OK. 13. Ensure that the recipient names and fax numbers are correct, then click OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 144: Using The Address Book
To mark a contact as a favorite, to the right of the global address book, email, fax, or Internet fax fields, touch the corresponding star. To save the contact to the Device Address Book, touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 145: Editing Or Deleting Favorites In The Device Address Book
10. To mark a contact as a favorite, to the right of the global address book, email, fax, or Internet fax fields, touch the corresponding star. 11. To save the contact to the Device Address Book, touch OK. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 147: Maintenance
Maintenance This chapter includes: • Cleaning the Printer ................................148 • Ordering Supplies ................................152 • Managing the Printer ............................... 156 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 148: Cleaning The Printer
Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure any parts removed during cleaning are replaced before you plug in the printer. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 149: Cleaning The Exterior
Keep the feed rollers clean to ensure the best possible copies and scans. Cleaning the Scanner Slightly dampen a soft, lint-free cloth with water. Remove any paper from the duplex automatic document feeder. Open the duplex automatic document feeder top cover. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 150 For best results, to remove marks and streaks, use a standard glass cleaner. Wipe the white underside of the document cover until it is clean and dry. Close the duplex automatic document feeder. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 151: Cleaning The Interior
Switch off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 152: Ordering Supplies
• Recycling Supplies ................................155 Consumables Consumables are printer supplies that get depleted during the operation of the printer. The consumable ® supply for this printer is the genuine Xerox Black Toner Cartridge. Notes: • Each consumable includes installation instructions.
Page 153: When To Order Supplies
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 154: Toner Cartridges
Use a damp cloth to wipe off spilled toner. Never use a vacuum cleaner to remove spills. Electric sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact your local Xerox representative. •...
Page 155: Replacing A Toner Cartridge
Toner Empty. Open the Front Cover. Then replace the The toner cartridge is empty. Open the front door and Toner Cartridge. replace the toner cartridge. Recycling Supplies For more information on the Xerox® supplies recycling program, go to: www.xerox.com/gwa. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 156: Managing The Printer
If needed, log in as administrator. For details, see the System Administrator Guide at www.xerox.com/office/WC3655docs. Touch Altitude Adjustment. To select the measurement units, touch Meters or Feet. Touch the altitude of the location of the printer, then press Save. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 157: Moving The Printer
Remove any paper or other media from the output tray. If the output tray extension is extended, close it. Remove the paper from the paper tray. Keep the paper wrapped and away from humidity and dirt. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 158 When moving the printer, do not tilt it more than 10 degrees to the front, back, left, or right. Tilting the printer more than 10 degrees can cause toner spillage. • Repack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit. For a repacking kit and instructions, go to www.xerox.com/office/WC3655support.
Page 159: Troubleshooting
Troubleshooting This chapter includes: • General Troubleshooting ..............................160 • Paper Jams .................................... 165 • Getting Help ..................................187 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 160: General Troubleshooting
If the printer does not turn off after two minutes, turn off the power switch on the side of the printer. To restart the printer, turn on the power switch. Note: If restarting the printer does not resolve the problem, see the table in this chapter that best describes the problem. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 161: Printer Fails To Power On
Turn off the printer, then turn it on again. Print the Error History from the Information Pages of the Printer Setting Utility. If the error persists, contact your Xerox representative. The printer is connected to an uninterruptible Turn off the printer, then connect the power cord to a suitable power supply.
Page 162: Automatic 2-Sided Printing Problems
For additional help, contact the system administrator. The job is complex. Wait. No action needed. The print-quality mode in the driver is set to Change the print-quality mode in the print driver to Standard. Enhanced. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 163: Printer Fails To Print
There is an obstruction or debris inside the Turn off the printer and remove the obstruction or debris. If you printer. cannot remove it, contact your Xerox representative. The Smart Kit Drum Cartridge is not fully Remove and reseat the Smart Kit Drum Cartridge.
Page 164: Condensation Has Formed Inside The Printer
The relative humidity of the room is too high. • Reduce the humidity in the room. • Move the printer to a location where the temperature and relative humidity are within the operating specifications. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 165: Paper Jams
Switch off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative. CAUTION: Do not attempt to clear any paper jams using tools or instruments.
Page 166: Minimizing Paper Jams
Troubleshooting Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.
Page 167: Clearing Paper Jams
If the paper is jammed in the exit of the duplex automatic document feeder, pull it out as illustrated. Close the document cover. Reload the document in the duplex automatic document feeder, then adjust the guides against the edges of the paper. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 168 To resolve the error displayed on the control panel you must clear all paper from the paper path. Remove any paper from the bypass tray. Grasp both sides of the bypass tray, then pull it straight out of the printer. Pull out the tray until it stops. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 169 If the tray is extended for legal size paper, the tray protrudes when it is inserted into the printer. Insert the bypass tray back into the printer. Push the tray in all the way. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 170 To resolve the error displayed on the control panel you must clear all paper from the paper path. Remove any paper from the bypass tray. Grasp both sides of the bypass tray, then pull it straight out of the printer. Pull out the tray until it stops. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 171 If the tray is extended for legal size paper, the tray protrudes when it is inserted into the printer. Insert the bypass tray back into the printer. Push the tray in all the way. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 172 Pull out tray 2 until it stops. To remove the tray, lift the front of it slightly, then pull it out of the printer. Remove any paper jammed at the front of the printer. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 173 If the control panel prompts you, on the screen, verify the paper size and type. • Touch Size, then, for a standard paper size, touch an option. Touch Type, then, for the paper type, touch an option. Touch Color, then select the paper color. Touch Confirm. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 174 Switch off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative. CAUTION: Do not attempt to clear any paper jams using tools or instruments.
Page 175 Troubleshooting Remove any jammed paper from the back of the printer. Close the paper guide on the fuser. Lower the levers to their original position. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 176 Troubleshooting Remove any jammed paper from the back of the printer. Close the rear door. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 177: Troubleshooting Paper Jams
The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper. Using paper of the wrong size, thickness, or Use only Xerox approved paper. For details, see Supported Paper type. page 48.
Page 178: Paper Jam Message Stays On
The paper must be loaded in the correct tray. For details, see Supported Paper on page 48. Tray is loaded with mixed paper. Load the tray with only one type and size of paper. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 179: Print-Quality Problems
The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Page 180: Controlling Print Quality
Your printer is designed to use various paper and other media types. Follow the guidelines in this section for the best print quality and to avoid jams: • Use only Xerox approved paper. For details, see Supported Paper on page 48.
Page 181 When the print quality is poor, select the closest symptom from the following table and see the corresponding solution to correct the problem. You can also print a Demo Page to more precisely determine the print-quality problem. If the print quality does not improve after carrying out the appropriate action, contact your Xerox representative. Note: To maintain print quality, the toner cartridge is designed to provide a warning message when the toner level is low.
Page 182 • Ensure that the toner cartridge is installed correctly. image is blurry. • If you used a non-genuine brand toner cartridge, install a genuine Xerox toner cartridge. • Use the Rough paper type setting, or try a paper with a smoother surface.
Page 183 • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge. The output print is wrinkled or • Verify that the paper is the correct size, type, and weight for the printer stained.
Page 184: Copy And Scan Problems
• Copy: To lighten, darken, or adjust contrast, use the Image Quality settings. • Scan: To lighten, darken, or adjust contrast, use the Advanced Settings Tab. If the problem persists, for online support information, go to www.xerox.com/office/WC3655support. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 185: Fax Problems
The fax is not installed or is not Verify that the fax is installed and enabled. enabled. Server Fax is enabled. Make sure that Server Fax is disabled. If the problem persists, for online support information, go to www.xerox.com/office/WC3655support. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 186: Problems Receiving Faxes
If the copy prints correctly, have the recipient verify their fax machine is operating correctly. If the problem persists, for online support information, go to www.xerox.com/office/WC3655support. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 187: Getting Help
When a fault condition occurs, a message appears on the control panel to inform you of the problem. Fault messages warn you about printer conditions that prevent the printer from printing or degrade printing performance. If more than one fault occurs, only one is displayed on the control panel. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 188: Using The Integrated Troubleshooting Tools
To access the Online Support Assistant, go to www.xerox.com/office/WC3655support. Remote Services The Remote Services troubleshooting feature sends diagnostic information from your printer to Xerox and provides you with solutions to resolve detected issues. You can access interactive troubleshooting through CentreWare Internet Services.
Page 189: Information Pages
Troubleshooting Click General. To send printer diagnostics information to Xerox for analysis of detected issues and to match with current solutions, click Start an Online Troubleshooting Session at www.xerox.com. Follow the onscreen instructions. Information Pages Your printer has a printable set of information pages. These include configuration and font information, demonstration pages, and more.
Page 191: Specifications
Specifications This appendix includes: • Printer Configurations and Options ........................... 192 • Physical Specifications ..............................194 • Environmental Specifications ............................197 • Electrical Specifications ..............................198 • Performance Specifications ............................199 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 192: Printer Configurations And Options
Legal (216 x 356 mm, 8.5 x 14 in.) Document feeder Duplex Automatic Document Feeder Document feeder capacity 60 sheets Scan resolution • Optical: 600 x 600 dpi • TWAIN: Up to 9600 dpi interpolated • WIA: Up to 600 dpi Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 193: Options And Upgrades
• IEEE802.11 Compliant Wireless Network Adapter (optional) • Support for external USB Card Reader Remote access CentreWare Internet Services Options and Upgrades • Wireless network adapter • 550-Sheet Feeder with up to 3 additional trays • Printer Stand Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 194: Physical Specifications
57.5 cm (22.7 in.) 66.0 cm (26.0 in.) Weight 25.4 kg (56.0 lb.) 31.2 kg (68.8 lb.) S configuration Weight 26.3 kg (58.0 lb.) 32.1 kg (70.8 lb.) X configuration Physical Specifications for Standard Configuration Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 195: Physical Specifications For Standard Configuration With Optional 550-Sheet Feeder
Specifications Physical Specifications for Standard Configuration with Optional 550-Sheet Feeder Clearance Requirements for Standard Configuration Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 196: Clearance Requirements With Optional 550-Sheet Feeder
Specifications Clearance Requirements with Optional 550-Sheet Feeder Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 197: Environmental Specifications
Optimal Humidity Range: 20–70% relative humidity at 28°C (82°F) Note: Under extreme environmental conditions, such as 10°C and 85% relative humidity, defects can occur due to condensation. Elevation For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 198: Electrical Specifications
® Xerox ENERGY STAR equipment is preset at the factory to switch to Power Saver modes after 2 minutes from the last copy or print. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 199: Performance Specifications
Paper size. Letter (8.5 x 11 in.) and A4 (210 x 297 mm) sizes share the fastest print speed. Larger sizes reduce print speeds. • Paper weight: Lightweight prints faster than heavier paper, such as Cardstock and Labels. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 201: Regulatory Information
Regulatory Information This appendix includes: • Basic Regulations ................................202 • Copy Regulations ................................207 • Fax Regulations .................................. 210 • Material Safety Data Sheets ............................214 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 202: Basic Regulations
• Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 203: European Union
This printer, if used properly in accordance with the instructions, is not dangerous for the consumer or for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. European Union Lot 4 Imaging Equipment Agreement Environmental Information...
Page 204 Regulatory Information Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
Page 205: Germany
This product is certified to Environmental Choice standard for office machines, meeting all requirements for reduced environmental impact. As part of achieving certification, Xerox Corporation has proven this product meets the Environmental Choice criteria for energy efficiency. Certified copier, printer, multifunctional device, and fax products must also meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies.
Page 206: Turkey Rohs Regulation
(2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. Xerox® WorkCentre® 3655 Multifunction Printer...
Page 207: Copy Regulations
“fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 208: Canada
Canada or a department, board, Commission, or agency established by the Government of Canada or of a province or of a government of a state other than Canada Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 209: Other Countries
Copyright material or trademarks without the consent of the owner • Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 210: Fax Regulations
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example, 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 211 Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage telephone company equipment. You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection of this machine to an unauthorized jack.
Page 212: Canada
DTMF signaling for more reliable and faster call setup. Modification of this product, connection to external control software, or connection to an external ® control apparatus not authorized by Xerox will invalidate its certification. South Africa This modem must be used in conjunction with an approved surge protection device.
Page 213: New Zealand
For correct operation, total of the RNs of all devices connected to a single line at any time should not exceed five. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 214: Material Safety Data Sheets
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 215: Recycling And Disposal
Recycling and Disposal This appendix includes: • All Countries ..................................216 • North America ..................................217 • European Union .................................. 218 • Other Countries ................................... 220 Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 216: All Countries
Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 217: North America
North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
Page 218: European Union
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. Xerox® WorkCentre® 3655 Multifunction Printer...
Page 219: Collection And Disposal Of Equipment And Batteries
This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a MANUFACTURER-approved service facility. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...
Page 220: Other Countries
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. Xerox® WorkCentre® 3655 Multifunction Printer User Guide...

Xerox WorkCentre 3655 User Manual

1 Safety

2 Features

3 Installation and Setup

4 Paper and Media

5 Printing

6 Copying

7 Scanning

8 Faxing

9 Maintenance

10 Troubleshooting

Specifications

Regulatory Information

Recycling and Disposal

Quick Links

User Guide

Troubleshooting

Related Manuals for Xerox WorkCentre 3655

Summary of Contents for Xerox WorkCentre 3655