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Xerox WorkCentre
Multifunction Printer
Troubleshooting Print Quality
Your WorkCentre 3655 Multifunction Printer is designed to produce consistently high-quality prints. If you observe print-quality
problems, use the information on these pages to troubleshoot the problems. For detailed online support information, go to
xerox.com/office/WC3655support.
CAUTION:
The Xerox
unsupported paper, transparencies, or other specialty media. The Total Satisfaction Guarantee is available in the United
States and Canada. Coverage can vary outside these areas. Please contact your local representative for details.

Paper Type

CAUTION:
If you change the type of paper in the tray, change the paper type at the control panel to match the paper that
you loaded. If you fail to change the paper type, it can cause print-quality problems and can damage the fuser.
For best results, use only recommended Xerox
Multifunction Printer. To order Xerox
For a complete list of recommended paper for your printer, go to:
• North America:
www.xerox.com/printer-supplies/recommended-paper
• Europe:
www.xerox.com/europaper

Solving Print-Quality Problems

Use the following tables to find specific solutions to print-quality problems.
Note:
The images displayed are for reference only. Not all pages represented are printed.
© 2014 Xerox Corporation. All Rights Reserved. Xerox®, Xerox and Design®, and WorkCentre® are
trademarks of Xerox Corporation in the United States and/or other countries.
3655
®
warranty, Service Agreement, or Total Satisfaction Guarantee does not cover damage caused by using
®
paper. They are guaranteed to produce excellent results on your WorkCentre 3655
®
paper and media, go to www.xerox.com/office/WC3655supplies.
®
www.
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Summary of Contents for Xerox WorkCentre 3655

  • Page 1 Multifunction Printer Troubleshooting Print Quality Your WorkCentre 3655 Multifunction Printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the information on these pages to troubleshoot the problems. For detailed online support information, go to www.
  • Page 2 Solving Print-Quality Problems Problem Solution Light Lines or Streaks 1. Open the front door. 2. Replace the SmartKit Drum Cartridge. 3. Close the front door. If the problem continues, call for service. Page 2 of 7...
  • Page 3 1. Verify that the paper you are using is the correct type for the printer and is properly loaded. Toner appears to be missing from the print or is easy to rub off. For a complete list of recommended paper for your printer, go to: www.xerox.com/printer-supplies/recommended- • North America: paper www.xerox.com/europaper •...
  • Page 4 Select the next lighter type of paper, then touch Confirm. • Note: Paper types from lightest to heaviest are: • For uncoated paper: Plain, Lightweight Cardstock, and Cardstock. c. Identify the cause using the Repeating Defects Page. For details, go to www.xerox.com/office/WC3655docs. Page 4 of 7...
  • Page 5 Heavy Coverage Appears Mottled or 1. Verify that the paper you are using is the correct type for the printer Blotchy and is properly loaded. For a complete list of recommended paper for your printer, go to: www.xerox.com/printer-supplies/recommended- • North America: paper •...
  • Page 6 1. Verify that the paper you are using is the correct type for the printer and is properly loaded. Dark or light marks appear on the page in printed and/or in non-printed areas. For a complete list of recommended paper for your printer, go to: www.xerox.com/printer-supplies/recommended- • North America: paper www.xerox.com/europaper •...
  • Page 7 Print-Quality Settings The Print-Quality mode directly controls the quality of your prints. You can change these settings in the print driver. Select the setting that is best for your print job. Print-Quality Mode • Standard is a high-speed, general-purpose mode for crisp, bright prints. Recommended for most office use and quick prints. •...