Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-8500 Owner's Manual

22
Troubleshooting and
22
Routine Maintenance

Troubleshooting

For technical and operational assistance, you must call the country where you
purchased the MFC. Calls must be made from within that country.

Error Messages

You may occasionally encounter a difficulty with your machine or telephone
line. If this happens, your machine often identifies the problem and displays an
error message. The list below explains the most common error messages.
You can correct most problems by yourself.
If you need additional help, call the Brother fax-back system. (See
, page i.)
Numbers
Error Message
CHANGE DRUM
SOON
CHECK PAPER
CHECK PAPER #1
CHECK PAPER #2
CHECK PAPER
SIZE
COMM. ERROR
CONNECTION FAIL
22 - 1
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
IMPORTANT
Error Messages
Cause
The drum unit is near the end of its
life.
The drum counter was not reset.
The machine is out of paper or
paper is not properly loaded in the
paper cassette.
Your Paper Size setting may not be
set correctly for the paper you are
using (see pages 4-1).
A poor quality phone line caused
communications error.
The fax machine you polled is not in
Polled Waiting mode.
Brother
Action
Use the drum unit until you have a
print quality problem; then replace
the drum unit with a new one.
1. Open the front cover and then
press Clear.
2. Press 1 to reset.
Refill the cassette or remove the
paper and load it again.
The paper in the cassette does not
match the paper size you set in
Menu, 1, 1. Either load the
appropriate size paper or change the
default setting.
Try the call again.
Verify the other party's polling
setup.