Brother MFC-8500 Owner's Manual page 6

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This warranty is given only to the first end-
use purchaser of the accompanying
product (referred to in this warranty as
"this Product").
What is covered: Brother warrants to you
for the Warranty Period that there are no
defects in the materials, workmanship or
Year 2000 compliance of this Product.
The "Warranty Period" is 1 year from the
date you purchased this product. The
"Warranty Period" for consumable items,
such as Print Heads, Toner, Drums, Ink
Cartridges, Print
Ribbons, Therma PLUS Paper and
Thermal Paper, etc. is 90 days from the
date of purchase, or the rated life of the
Consumable item, whichever is shorter.
What is NOT covered: This warranty is
VOID — that is, this Product has no
warranty — if: (1) you did not purchase
this Product from an authorized Brother
reseller within the United States, (2) this
Product has been serviced, modified or
tampered with by anyone other than an
Authorized Service Representative of
Brother, (3) the serial number has been
modified, defaced or removed from this
Product, (4) this Product has been abused
or damaged, or, the recommended
monthly volume has been exceeded, (5)
®
non Brother -brand or non Brother
approved parts, supplies, power supplies
or other accessories have been used with
this Product, or (6) this Product has been
transported without
preparation and packaging.
What to do if you think your Product is
defective:
Call our Customer Service Hotline at
1-866-851-2200, or if you suspect a
defect in materials or workmanship in this
Product, you can report it to a Brother
Authorized Service Center. During the
Warranty Period,
representative with a copy of your dated
bill of sale showing that this Product was
purchased within the United States.
For the name of your Brother Authorized
Service Center, call 1-866-851-2200.
After contacting the Brother Authorized
Service Center, you may be required to
iv M F C L I M I T E D W A R R A N T Y ( U S A )
(For USA Only)
Cartridges, Refill
the proper
supply Brother's
deliver or send the Product properly
packaged, freight prepaid, to the Authorized
Service Center together with a photocopy of
your bill of sale.
What Brother will do: Brother (or its
Authorized Service Center) will evaluate
your report of a possible defect to
determine whether a defect exists, and if
it does exist, Brother (or its Authorized
Service Center) will repair or (at Brother's
option) replace the Product with a product
that performs the same functions and
performs as well as the original Product.
Brother reserves the right to supply
refurbished or
replacement parts provided that the
replacement parts
manufacturer's specifications for new
products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service:
When an exchange is authorized, Brother
will exchange of your non working Product
with a refurbished or remanufactured
product that conforms
manufacturer's specifications
products. The
remanufactured Product you receive will be
covered by the balance of the limited
warranty period remaining on the original
Product, plus an additional thirty (30) days.
You will keep the replacement Product that
is sent to you and must return (or be billed
up to the cost of a new product) your
original non working product, which shall
become the property of Brother. You must
call Brother Customer Service and if the
representative cannot correct the product's
malfunction over the telephone and you
elect the exchange service, you must
provide information pertaining to this
Product and you must also provide a valid
major credit card number. Your credit card
will be charged up to the cost of a new
Product if: (i) you do not return your original
Product to Brother within five (5) business
days; (ii) the malfunctions of your original
Product are not covered by the limited
warranty; (iii) the
instructions are not followed and has
caused damage to the product; or (iv) the
warranty period on your
expired or has not been sufficiently validated
with a copy of the proof of purchase (bill of
sale).
remanufactured
conform to the
to the
for new
refurbished or
proper packaging
original Product has