Hughes Satellite IP Modem R-BGAN User Manual
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Hughes Satellite IP Modem R-BGAN User Manual

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Summary of Contents for Hughes Satellite IP Modem R-BGAN

  • Page 2: User Manual

    User Manual Satellite IP Modem Revision K...
  • Page 3 Copyright 2005 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

  • Page 5: Safety Information

    AFETY NFORMATION For your safety and protection, read this entire user manual before you attempt to use the Regional BGAN Satellite IP Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. ARNING YMBOLS SED IN THIS...
  • Page 6 Changes or modifications to the Satellite IP Modem not expressly approved by Hughes Network Systems could void your authority to operate this equipment. Only use a soft damp cloth to clean your Satellite IP Modem. To avoid impaired Modem performance, please ensure your Satellite IP Modem’s antenna is not damaged or covered with foreign material like paint or labelling.
  • Page 7 pacemaker and who want to use a Satellite IP Modem should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with the Satellite IP Modem, we suggest you follow these guidelines: Maintain a distance of 15 cm between the Satellite IP Modem and your pacemaker; Maintain a distance of one meter away from the front of the Satellite IP Modem’s antenna;...

  • Page 8: Table Of Contents

    ABLE OF ONTENTS SAFETY INFORMATION ...I ARNING YMBOLS SED IN THIS ANUAL IP M ARNINGS FOR THE ATELLITE ODEM TABLE OF CONTENTS ... IV INTRODUCTION ...1 ... 1 OVERAGE FIRST TIME SET-UP ...3 ... 3 NPACKING INIMUM YSTEM EQUIREMENTS AND Satellite IP Modem Software Installation...
  • Page 9 Pointing ... 25 Security Management ... 26 Home... 27 Status Window... 28 Network Settings ... 31 Change Service Provider Login Information ... 32 Advanced Settings... 32 User Options ... 34 Bluetooth ... 34 Bluetooth Passkey... 35 Properties ... 36 Restore Factory Defaults... 36 IP M ...

  • Page 11: Introduction

    NTRODUCTION Your Inmarsat Regional BGAN Satellite IP Modem provides portable, high-speed data communications via satellite. Using “Always On” technology you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 144kbits/s, just as if you were sitting at your office desk.
  • Page 12 Phase 2 Coverage Area with I4 Satellites The coverage map shows the region where satellite coverage is possible with the two new Inmarsat I4 satellites. Note that the actual ability to get Regional BGAN service in this coverage area is dependent upon a variety of factors, including licensing conditions, and the figure does not represent a guarantee of service in any particular location (contact your Service Provider for the latest information on service coverage).

  • Page 13: First Time Set-Up

    IRST This section guides you through the process of setting up and configuring your Satellite IP Modem for the first time. The steps presented should be followed in the order given. When you are finished, your computer and Modem will both be set up and ready to use. NPACKING Unpack the modem and accessory box items.

  • Page 14: Minimum System Requirements And Software Installation

    INIMUM YSTEM EQUIREMENTS AND You must have a desktop or laptop Personal Computer (PC) running one of the following supported operating systems: Windows NT 4.0 (service pack 3) ® Windows 98 second edition Windows 2000 Windows ME Windows XP Macintosh OS X v10.1 or later Your PC must have a CD-ROM drive in order to run the software installation programme.

  • Page 15: Satellite Ip Modem Software Installation

    IP M ATELLITE ODEM OFTWARE NSTALLATION Insert the installation CD into the CD-ROM drive of your PC or Macintosh computer to initiate the software installation. If the programme does not automatically begin, use your Windows ® Explorer utility to find setup.exe on the installation CD. Double-click that programme to start the installation process.

  • Page 16: Launch Pad -- Quick Start Wizard

    -- Q AUNCH UICK TART The Satellite IP Modem Launch Pad menu is displayed once you complete the installation steps and click the Installation Wizard Finish button with Start the Launch Pad enabled. Alternately, the Launch Pad can be started by double-clicking on Desktop Icon the Satellite IP Modem desktop icon.

  • Page 17: Step 1: Unpack The Satellite Ip Modem

    1: U IP M NPACK THE ATELLITE 1. Unpack the modem and accessories. power adapter, USB and Ethernet with the modem. 2. Your service provider will have configuration instructions separately. 3. Insert SIM in SIM holder, then insert the SIM shown below.

  • Page 18: Step 3: Connecting The Satellite Ip Modem To Your Pc

    3: C ONNECTING THE ATELLITE 1. Place Satellite IP Modem outside on a flat surface with a clear view of the sky. 2. Power up Satellite IP Modem by pressing the Power button. 3. Choose one of the following options to connect your PC to the Satellite IP Modem: Ethernet Bluetooth...

  • Page 19: Step 4: Connecting Using Ethernet

    4: C ONNECTING SING THERNET 1. Connect the blue Ethernet cable to your laptop’s network interface and insert the other end of the connector into the Satellite IP Modem. 2. To check the active interface, press and hold the SELECT button for a few seconds.

  • Page 20: Step 5: Gps Location

    5: GPS L OCATION 1. The Satellite IP Modem is now attempting to locate itself using GPS. This may take up to five minutes. It is important that the Satellite IP Modem is placed away from buildings, trees and other obstacles that might block a clear view of the sky. Wait –...

  • Page 21: Step 7: Rough Pointing To Satellite

    7: R OUGH OINTING TO ATELLITE Use the following instructions to initiate the rough pointing sequence. Please obtain a current GPS Fix before starting the rough pointing sequence. With the modem software installed, the antenna pointing screen will show which Inmarsat 4 satellite is in view. See satellite coverage maps below: Satellite Coverage Maps R-BGAN Satellite IP Modem User Manual...
  • Page 22 Note: If you are in an overlap region of the satellite’s coverage, the pointing screen will show two satellites, two compass directions, and two antenna angles. Antenna Pointing Screen – Satellite Overlap Region Try pointing to the IOR satellite first and check the signal quality meter as you point the antenna following Steps 7-8.
  • Page 23 R-BGAN Satellite IP Modem User Manual...
  • Page 24 R-BGAN Satellite IP Modem User Manual...

  • Page 25: Step 8: Fine Pointing To The Satellite

    8: F OINTING TO THE ATELLITE Use the following instructions to fine point the antenna. R-BGAN Satellite IP Modem User Manual...
  • Page 26 R-BGAN Satellite IP Modem User Manual...

  • Page 27: Step 9: Exiting Pointing Mode

    9: E XITING OINTING Use the following instructions to complete the connection of your Satellite IP Modem to the Internet. Your service provider may have supplied additional instructions for configuring your Satellite IP Modem along with your SIM card. If provided, please refer to the configuration instructions and make the required changes now.

  • Page 28: Quick Reference

    UICK EFERENCE This section serves as a reference guide, identifying the key operational aspects of using the Regional BGAN system, the Controls and Indicators on the Satellite IP Modem and the functions of the Launch Pad software. LOBAL OSITIONING YSTEM PERATION Your Satellite IP Modem contains an integrated Global Positioning System (GPS) receiver that is used to provide location information to the Regional BGAN system.

  • Page 29: Antenna Pointing

    NTENNA OINTING Establishing a new connection requires the careful orientation of the Satellite IP Modem towards the Regional BGAN Satellite. The more precise this alignment, the faster your data will be able to travel over the network. To ensure precise alignment, the pointing operation is divided into a rough pointing operation followed by a fine pointing operation.

  • Page 30: Controls And Indicators

    ONTROLS AND NDICATORS The figures below illustrate where the Control Buttons and Lights are located on the Satellite IP Modem and the functions of each. OWER UTTON The Power Button turns the Satellite IP Modem power on and off. To turn on the Regional BGAN Satellite IP Modem, push the Power button down until the Power Light illuminates.

  • Page 31: Select Button

    ELECT UTTON The Select Button controls the selection of the interface between your computer and the Satellite IP Modem. All Operational Modes: Pressing and holding this button down for two seconds will display the current selected interface and battery state. Pressing this button again changes from the active interface to the next one, cycling through Universal Serial Bus (USB), Ethernet, and Bluetooth until you have made the desired selection (indicated by the illumination of the selected interface Light).

  • Page 32: Satellite Ip Modem Antenna Protractor

    IP M ATELLITE ODEM NTENNA ROTRACTOR When you are positioning the antenna during the Antenna Pointing process, the protractor provides the current angle of the antenna so that you can adjust it to the Antenna Angle specified on the pointing screen.

  • Page 33: Launch Pad

    AUNCH The Satellite IP Modem Launch Pad menu will appear after you have completed the installation steps and clicked the Finish or Done button on the last Installation panel. Alternately the Launch Pad can be started by a double click on the Satellite IP Modem desktop icon. UICK TART IZARD...
  • Page 34 R-BGAN Satellite IP Modem User Manual...

  • Page 35: Control Pad

    ONTROL The Control Pad is used for Satellite IP Modem administration. For the Control Pad to execute correctly, you must have your computer properly connected to the Satellite IP Modem and have a supported web browser that is java-enabled. Selecting the Apply Button implements any modifications you make on the Control Pad screens, and selecting the Cancel Button undoes any current (not yet applied) Note...

  • Page 36: Security Management

    If Antenna Pointing is disabled, the Pointing Screen will be bypassed. See the Advanced Settings section for additional information. Note Follow the directions in the QuickStart Wizard for using this screen while going through the Pointing process. GPS Validity: Invalid, Stored or Valid. See the Global Positioning System Operation section for more details on GPS.

  • Page 37: Home

    Security Code Enable: If this box is not checked, there is no prompt for a Security Code after you invoke Control Pad. If this box is checked, a prompt displays for the Security Code entry each time you run the Control Pad with a different SIM than the one that was in the Modem when the Security Code was enabled.

  • Page 38: Status Window

    have fresh information, press the reload button on your browser to update the page display. The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status shown on the pointing screen. Seeing differences between these Note two levels is normal and not an indication of a problem with your Satellite IP Modem.
  • Page 39 This window gives you a summary of current Satellite IP Modem system configuration and performance. When the Status Window is open, its information is updated every minute. If you are running on battery power, this will reduce the available operating time. Network Status: Available or Unavailable.
  • Page 40 Red: almost fully discharged Amber: charging under external power GPS Antenna: Internal or External. Fault Status: Any current system faults or errors. llite: Indicates AOR or IOR satellite R-BGAN Satellite IP Modem User Manual...

  • Page 41: Network Settings

    ETWORK ETTINGS After executing the necessary QuickStart Wizard steps to set up and configure the Satellite IP Modem, you must select the Network Settings screen to complete your network configuration. On this screen, you enter the appropriate Domain Name Service (DNS) and the Access Point Name (APN) information given to you by your Service Provider.

  • Page 42: Change Service Provider Login Information

    the network. This setting is the default. If this box is checked, the Modem uses the IP address you enter in the Static Public Network IP Address field that follows. You should only check this box and enter an IP address if directed to do so by your Service Provider. DNS Host 1: Primary Host Domain Name Service (DNS) Address.
  • Page 43 Enable Antenna Pointing Display: This checkbox determines whether the Pointing Display comes up each time the Satellite IP Modem is booted. If the Modem is not moved between sessions, this option can be deselected to bypass the pointing state upon power up. However, if the Satellite IP Modem is moved, antenna pointing must be enabled to ensure optimum data throughput and performance.

  • Page 44: User Options

    then back on so that the new settings can take effect. PTIONS The User Options screen allows you to monitor data usage. Data Usage Monitor: Click on this link or choose the Data Usage option on the menu if you would like to view estimates of your data usage.

  • Page 45: Bluetooth Passkey

    The Bluetooth control software on your computer must allow the direct entry of DNS information. Please consult your Bluetooth device vendor to confirm that DNS entry is possible with your device. Ensure that your Bluetooth device supports LAN access profile. For configuration of LAN access profile please refer to your Bluetooth device user manual.

  • Page 46: Properties

    ROPERTIES The Properties screen displays a summary of current communications parameter settings. Current Settings: Software Version, IOR and AOR Information Versions, Interface Mode, Public Network IP Address, Private Satellite Modem IP Address, APN Value, Satellite Modem International Mobile Equipment Identity (IMEI), Satellite Modem Media Access Control (MAC) Address and Closed User Group ID.

  • Page 47: No Local Copy Present

    Once connected to the Internet, choose the Upgrade Satellite IP Modem option from the Launch Pad. The upgrade programme first checks if your computer has a copy of the Satellite IP Modem software – the Local Copy. Each time you upgrade the Satellite IP Modem, a local copy of the software is placed on your computer.
  • Page 48 upgrades, click on Options and select Check for Upgrade. If an upgrade is available, you are prompted to download the upgrade to your computer. Once the upgrade has been downloaded, the Upgrader will show the new software version in the New Software Version box. If the Satellite IP Modem was used to access the Internet, you do not need to disconnect.

  • Page 49: Lease User Group (Lug) Operation

    (LUG) O EASE ROUP PERATION The LUG operation mode allows the User to subscribe to and receive a dedicated sub-band resource from the network. Please ask your Service Provider for details regarding subscription and cost of this service. This feature is controlled by the SIM card. Once you subscribe to a LUG and insert the SIM into the modem, the following screen options will be present on the MMI: •...

  • Page 50: Upgrade System Information

    PGRADE YSTEM NFORMATION On occasion, the user is requested by the Fault Status display or their Service Provider to update the System Information version. The Launch Pad provides an option to upgrade the System Information version. In order to upgrade the System Information version you must first connect to the Internet using the Satellite IP Modem, dial-up, or LAN connection.
  • Page 51 The upgrade program then launches the System Information Upgrader to install the new versions on the Satellite IP Modem. The Upgrader shows you the PC versions and the Modem versions currently installed on the satellite IP Modem. If the PC versions are newer (higher numbered version) than the installed Modem versions, click the Upgrade button.

  • Page 52: Troubleshooting

    ROUBLESHOOTING This section details the following: Some general hardware and software problems you may encounter in the installation and operation of the Satellite IP Modem along with the possible source of these problems and how to correct them. System fault codes and descriptions reported to you by the Satellite IP Modem on the Control Pad screens, along with their possible causes and solutions.
  • Page 53 Problem Possible Cause The browser may not be correctly configured. The Control Pad Java is not enabled appears to “lock on your browser. up” after it has been successfully launched. Primary LAN The interface cable connection to the is not plugged in Modem does not correctly.
  • Page 54 Problem Possible Cause pointing screen Rough pointing not does not change completed when moving the correctly. antenna. The Satellite IP No signal or weak Modem cannot signal. find the satellite. The Control Pad You did not exit can be antenna pointing successfully mode.
  • Page 55 Problem Possible Cause Satellite IP Modem Modem/battery is stops sending data overheated. even with good network connection and sufficiently charged battery. The indicator lights blink red. The Satellite IP Antenna pointing Modem cannot mode cannot be enter antenna accessed without pointing mode power cycling the while you are...

  • Page 56: Fault Codes

    AULT ODES Number and Description Absence or incorrect SIM card is not installed. installation of the SIM card. Power down, install SIM card properly and try again. Failure to read from or write SIM card read/write error. to the SIM card. Power down and try again.
  • Page 57 Number and Description Absence of a required data A required data field is field on the SIM card. missing from the SIM card. Please contact your Service Provider. Network connection failure This subscriber is not because the user is not allowed to connect to the allowed to connect to the network.
  • Page 58 Number and Description failed. Please contact your authorised for service. Service Provider. Network connection failure Network connection because the service option is failure – Service option not not supported. supported. Please contact your Service Provider. Network connection failure Network connection because user was not was failure - Service option not not subscribed to the service...
  • Page 59 Number and Description Internal software error. Network connection failure - GPRS stack could not detach from MUX interface. Power down and try again. SIM card may have been SIM card error - IMSI field programmed incorrectly. is longer than 8 bytes and is invalid.
  • Page 60 Number and Description Connection broken by the This user was detached Network. by the network. Trying to reattach… Network connection failure Network connection due to PLMN not allowed. failure – PLMN is not allowed. Reacquiring connection. Network connection failure Network connection because the Satellite IP failure - LA is not allowed.
  • Page 61 Number and Description available - Invalid position. position is not valid. Reacquiring connection… Network connection failure Network service is not because the of an invalid available – Invalid position GPS position. for the selected Service Provider. Reacquiring connection… The GPS fix does not match Network service is not the selected Routing Area available - Invalid position...
  • Page 62 Number and Description ID/Password and try again. Network connection failure Network connection because the requested QoS failure - Requested QoS was rejected by the rejected by network. Please Network. modify parameters and try again. Network connection failure Network connection due to invalid transaction ID failure - Invalid transaction id.
  • Page 63 Number and Description for selected LAI. Global beam Reacquiring connection... Power saving mode is active Stand-by-mode – Normal operation will resume automatically when sending or receiving data” R-BGAN Satellite IP Modem User Manual Cause If the problem continues after rebooting the UT with latest System Information file(s) and valid GPS fix please contact your Service Provider.

  • Page 64: Glossary

    LOSSARY APN: Access Point Name. APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers (ISPs). If use of multiple ISPs is required in your network, on the Satellite IP Modem Control Pad Network Settings screen you can enable APN and enter the value supplied by your Service Provider.
  • Page 65 DHCP: Dynamic Host Configuration Protocol. DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization's network. Using the Internet Protocol, each machine that can connect to the Internet needs a unique IP address. You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically.
  • Page 66 Launch Pad: The Satellite IP Modem Launch Pad, displayed on your computer, is a list of options that allow you to set up or modify Modem network and communications parameters, monitor Modem system performance, and upgrade Modem software. Normal Operational Mode: In this mode, the Satellite IP Modem is connected to your network, allowing you to perform standard system activities such as Internet browsing.
  • Page 67 OTES R-BGAN Satellite IP Modem User Manual...

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