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Customer help
General
For customer help, visit:
http://support.flir.com
Submitting a
To submit a question to the customer help team, you must be a registered user. It
question
only takes a few minutes to register online. If you only want to search the knowledge-
base for existing questions and answers, you do not need to be a registered user.
When you want to submit a question, make sure that you have the following informa-
tion to hand:
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Downloads
On the customer help site you can also download the following:
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Publ. No. T559743 Rev. a601 – ENGLISH (EN) – April 26, 2012
The camera model
The camera serial number
The communication protocol, or method, between the camera and your PC (for
example, HDMI, Ethernet, USB™, or FireWire™)
Operating system on your PC
®
Microsoft
Office version
Full name, publication number, and revision number of the manual
Firmware updates for your infrared camera
Program updates for your PC software
User documentation
Application stories
Technical publications
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