Customer Help; More Information - FLIR i5 Getting Started Manual

7 To move the image to a computer, do
one of the following:
• (Fig. 1 above) Remove the miniSD™
Memory Card and insert it into a
card reader connected to a com-
puter. A miniSD™ card adapter is in-
cluded with your camera.
• (Fig. 2 above) Connect a computer
to the camera using a USB Mini-B ca-
ble.
8 In Windows® Explorer, move the image
from the card or camera using a drag-
and-drop operation.
To keep in mind
• Blank objects may appear warm or cold
to the camera due to reflections of other
objects.
• Avoid direct sunlight on the details that
you are inspecting.
• Different types of faults, such as those in
a building's construction, may result in
the same type of infrared images.
• Correctly analyzing an infrared image
requires professional knowledge about
the application.

Customer help

For customer help, visit:
http://flir.custhelp.com
To submit a question to the customer help
team, you must be a registered user. It only
takes a few minutes to register online. If
you only want to search the knowledge-
base for existing questions and answers,
you do not need to be a registered user.
When you want to submit a question, make
sure that you have the following informa-
tion to hand:
• The camera model
• The camera serial number
• The communication protocol, or
method, between the camera and your
PC (for example, Ethernet, USB™, or
FireWire™)
• Operating system on your PC
• Microsoft® Office version
• Full name, publication number, and revi-
sion number of the manual
On the customer help site you will also be
able to download program updates for
your camera.
This figure shows the welcome page of the
FLIR Systems customer help site:

More information

Documentation
For further information on camera func-
tionality, applications, the theory of ther-
mography, and thermographic measure-
ment techniques, see the User Documenta-
tion CD-ROM.
en-US