Symbol VRC 89XX Product Reference Manual page 95

Symptom
No sound is heard when you
tap the touchscreen or press
a key.
Missing pixels on the display. Faulty LCD.
COM1 or COM2 port is not
working.
No response when
ActiveSync is initiated.
No keys are working on the
optional keyboard.
Application does not
respond.
Table 8-1. Terminal Problems (Continued)
Possible Cause
Volume is turned down.
Application currently running
disabled the sound.
Faulty speaker.
Another application is using
the port.
ActiveSync cable not
connected properly.
ActiveSync is not configured
properly in the Control Panel.
The keyboard is not properly
connected to the terminal.
The application does not
require keyboard input.
Terminal is not responding.
Terminal is not communicating
with the AP (Communication
LED is solid red).
Maintenance and Troubleshooting
Action
Adjust the volume in the Control
Panel.
Configure the application to enable
the sound.
Contact Symbol Support Center.
See Symbol Support Center
ix.
Contact Symbol Support Center.
See Symbol Support Center
ix.
Stop the application using the port
and retry. Use COM1 port for
scanning and COM2 port for
ActiveSync.
Connect the ActiveSync cable.
Configure ActiveSync in the Control
Panel. See Performing an
ActiveSync on page 7-2.
Check the cable connections
between the keyboard and the
terminal.
Configure the application to use the
keyboard.
Cold boot the terminal.
Bring the terminal closer to the AP. If
problem continues, contact Symbol
Support Center. See
Support Center on page ix.
on page
on page
Symbol
8-3