Table Of Contents - Avaya IP Office Voicemail User Manual

Contents
Voicemail............................................................................................................... 3
Introduction to Voicemail ............................................................................................................................ 3
Voicemail Pro ............................................................................................................................................. 3
Installation............................................................................................................. 4
Voicemail Server Installation Requirements ............................................................................................... 4
Installation .................................................................................................................................................. 5
PBX Configuration ...................................................................................................................................... 6
User Configuration...................................................................................................................................... 7
User Source Number Configuration ........................................................................................................... 8
Hunt Group Configuration........................................................................................................................... 9
Queuing....................................................................................................................................................................10
The Voicemail Lite Console...................................................................................................................... 10
Using Voicemail .................................................................................................. 11
Call Routing .............................................................................................................................................. 11
Accessing Voicemail................................................................................................................................. 11
Voicemail Help Menu................................................................................................................................ 12
Dialpad Key Commands ........................................................................................................................... 13
Change a Greeting Message.................................................................................................................... 14
Forwarding Options .................................................................................................................................. 15
Voicemail Reception................................................................................................................................. 16
Transfer a call to Voicemail ...................................................................................................................... 16
Integration with Email ............................................................................................................................... 16
Using Voicemail to Give Error Messages ................................................................................................. 17
Accessing Voicemail Remotely......................................................................... 18
Remote Access Voicemail Code .............................................................................................................. 18
Access from Another Extension ............................................................................................................... 18
Direct Access from Any Extension for All Users ....................................................................................... 18
Direct Access from Any Extension for a Specific User ............................................................................. 18
Direct Access from an Extension Recognized by the Voicemail Server................................................... 18
Accessing Voicemail from an External Location....................................................................................... 19
Direct Access from an External Location Recognized by the Voicemail Server....................................... 19
Hunt Groups........................................................................................................ 20
Hunt Group Voicemail .............................................................................................................................. 20
Accessing Hunt Group Voicemail ............................................................................................................. 20
Voicemail Ringback .................................................................................................................................. 20
Out of Hours ............................................................................................................................................. 20
Edit Hunt Group Greeting Messages........................................................................................................ 21
Queuing....................................................................................................................................................................21
Glossary of Terms .............................................................................................. 22
Index .................................................................................................................... 23
Voicemail
IP Office 40DHB0002USAV Issue 4 (12/10/2001)
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